HP Officejet Pro 8500A User Manual

To reset the printer's network settings
1.Touch right arrow 
, touch  Network , touch Restore Network Defaults , and then
select  Yes. A message appears stating that the network defaults have been
restored.
2. Touch right arrow 
, touch  Reports , and then select  Print Network
Configuration Page  to print the network configuration page and verify that the
network settings have been reset.
Understand the Self Test Diagnostic Page
Use the self test diagnostic page to view current printer information...

1. Printer Information: Shows printer information (such as the printer name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the duplexer), and the number of pages printed from the trays
and accessories.
2. Ink Cartridge Status:  Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only....

to help troubleshoot network connectivity problems. If you need to call HP, it is often
useful to print this page before calling.
1
2
3
4
5
1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded Web server.
2. 802.3 Wired:  Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the printer.
3. 802.11...

•Bonjour : Bonjour services (which use mDNS, or Multicast Domain Name
System) are typically used on small networks for IP address and name
resolution (through UDP port 5353), where a conventional DNS server is not
used.
• SLP : Service Location Protocol (SLP) is an Internet standard network protocol
that provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks. This protocol simplifies discovery and use of...

Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the duplexer.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on themaximum number of sheets allowed in the automatic document feeder, see 
Media
specifications.
• Using paper that is too thick or too thin for the printer.
• Trying to add paper to the...

c. If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b . Lift the printer off Tray 2.
c . Remove the jammed...

To clear a paper jam in the automatic document feeder
1.Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might remain inside the
printer. If you do not remove all the pieces of paper from the printer, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
Avoid paper jams
To help avoid paper jams,...

A Technical information
This section contains the following topics:
•
Warrantyinformation
•
Printerspecifications
•
Regulatoryinformation
•
Environmentalproductstewardshipprogram
•
Third-partylicenses
Warranty information
This section contains the following topics:
•
Hewlett-Packardlimitedwarrantystatement
•
Inkcartridgewarrantyinformation
154 Technical information 
 

Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which dur\ﻣation begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming inst\ﻣructions. HP does not  warrant that the operation of any product will...

Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Appendix A
156...