HP Officejet Pro 8500A User Manual

Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, touch right arrow 
, touch Network , touch Wireless , and then
select  Wireless Network Test . If a problem is detected, the printed test report
includes recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your printer...

To check a wireless connection
1.Make sure that your computer's wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click  Start, click  Control Panel , point to Network Connections , and...

A: Make sure the printer is on the network
1.If the printer supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the printer. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2. If the printer is connected to a wireless network, print the printer's Wireless
Configuration page. For more information, see 
Understandthenetwork
configurationpage.

x After the page has been printed, check...

If you are able to access the EWS and use your printer with the firewall turned off, you
need to reconfigure your firewall settings to allow the computer and printer to
communicate with each other over the network. For more information, see 
Configure
yourfirewalltoworkwithprinters.
If you are able to access the EWS, but are still unable to use the printer even with the
firewall turned off, try enabling the firewall software to recognize the printer.
Step 4: Make sure the printer is online and ready
If...

printing or connecting to the printer, make sure the correct version of the printer driver
is set as the default.
1.Click Start, point to  Settings, and then click  Printers or Printers and Faxes .
- Or -
Click Start, click  Control Panel , and then double-click  Printers.
2. Determine if the version of the printer driver in the  Printers or Printers and Faxes
folder is connected wirelessly:
a . Right-click the printer icon, and then click  Properties,Document Defaults , or
Printing Preferences .
b . On...

access to the network. If the WAP filters MAC addresses, then the printer’s MAC
address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see 
Understandthe
networkconfigurationpage.
• Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted MAC addresses.
Configure your firewall to work with printers
A personal firewall, which is security software running on your computer, can block...

NOTE:Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
Some firewalls continue to cause interference even after you disable them. If you
continue to have problems after configuring the firewall as described above and if
you are using a computer running Windows, you might need to uninstall the firewall
software in order to use the printer over the network.
Advanced firewall information
The following ports are also used by...

NOTE:To use the embedded EWS, the printer must be connected to a network
using either an Ethernet or a wireless connection. You cannot use the embedded
Web server if the printer is connected to a computer with a USB cable.
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or router is...

Troubleshoot installation issues
If the following topics do not help, see HPsupport for information about HP support.
•
Hardwareinstallationsuggestions
•
HPsoftwareinstallationsuggestions
•
Solvenetworkproblems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be on. If...

Verify installation preliminaries
• Make sure to use the installation CD that contains the correct HP software for youroperating system.
• Before installing HP software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver...