HP Officejet Pro 8500A User Manual

•The"PhoneCordConnectedtoCorrectPortonFax"testfailed
•
The"UsingCorrectTypeofPhoneCordwithFax"testfailed
•
The"DialToneDetection"testfailed
•
The"FaxLineCondition"testfailed
The "Fax Hardware Test" failed Solution:
• Turn the printer off by using the  Power button located on the printer control
panel and then unplug the power cord from the back of the printer. After a few
seconds, plug the power cord in again, and then turn the power on. Run the
test again. If the...

• Make sure you have correctly connected the printer to the telephone wall jack.Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer. For more information on setting up the printer for
faxing, see 
Additionalfaxsetup.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing...

2.After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the printer, run the fax test again.
• If you are using a...

• Make sure you use the phone cord that came with the printer. If you do not usethe supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the...

continues to fail, contact your telephone company and have them check the phone
line.
The "Fax Line Condition" test failedSolution:
• Make sure you connect the printer to an analog phone line or you cannot sendor receive faxes. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect
the printer to an analog phone line and try sending...

that carries phone accessories. You also need another phone cord, which can be
a standard phone cord that you might already have in your home or office.
Solution:Other equipment that uses the same phone line as the printer might be
in use. Make sure extension phones (phones on the same phone line, but not
connected to the printer) or other equipment are not in use or off the hook. For
example, you cannot use the printer for faxing if an extension phone is off the
hook, or if you are using a computer...

connected to the port labeled 1-LINE on the back of the printer and the other
end to your telephone wall jack, as shown in the illustration.
1
2
1Telephone wall jack
2Use the phone cord supplied in the box with the printer to connect to the "1-LINE"
port
If the phone cord that came with the printer is not long enough, you can use
a coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord,
which can be a...

• Make sure the printer is not connected to a telephone wall jack that is set upfor digital phones. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the
printer is connected to the correct port and the...

• Make sure the telephone you use to initiate the fax call is connected directly tothe printer. To send a fax manually, the telephone must be connected directly
to the port labeled 2-EXT on the printer, as shown in the illustration.
1
2
3
1Telephone wall jack
2Use the phone cord supplied in the box with the printer to connect to the "1-LINE"
port
3Telephone
• If you are sending a fax manually from your phone that is connected directly tothe printer, you must use the keypad on the telephone to...

• If you have a computer dial-up modem on the same phone line with the printer,check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the printer from receiving fax calls.
• If you have an answering machine on the same phone line with the printer, you might have one of the following problems:

•Your answering machine might not be...