HP Officejet Pro 8500A User Manual

• If the printer shares the same phone line with other types of phone equipment,such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the printer from the phone line, and then...

Fax tones are recorded on my answering machineSolution:
• When you have an answering machine on the same phone line you use for faxcalls, try connecting the answering machine directly to the printer as described
in
CaseI:Sharedvoice/faxlinewithansweringmachine. If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the printer is set to receive faxes automatically and that the  Rings
to Answer  setting is correct. The number of...

The computer cannot receive faxes (Fax to PC and Fax to Mac)Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: Fax to PC or Fax to Mac is not activated or the...

Solve problems using HP Web sites
If you are having problems using HP Web sites from your computer, check the
following:
• Make sure the computer that you are using is connected to the network.
• Make sure the Web browser meets the minimum system requirements. For moreinformation, see 
HPWebsitespecifications.
• If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your
Web browser.
Solve HP...

The server name cannot be found or resolved
Connection to the server might fail if the server name provided during setup cannot be
resolved to a specific IP address.
• Try to use the IP address of the server.
• When using DNS, be sure to do the following:
•Try to use fully qualified DNS names.

• Make sure the DNS server is set up correctly on the printer.
TIP: If you have recently changed the DNS settings, turn off and then turn on the
printer.
For more information, contact your network administrator...

The filename prefix has not been set up correctly
Make sure the folder name and filename uses only the letters or characters supported
by the operating system. For more information, see the documentation available with
the operating system.
Unable to scan to e-mail
NOTE:If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
see
Findingtheprintermodelnumber.
The e-mail profile has not been set up correctly
Make...

NOTE:If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
see
Findingtheprintermodelnumber.
The computer where the network folder is located is turned off
If you are using Fax to Network Folder, make sure the computer selected to receive
faxes is switched on at all times and connected to the network.
The network folder has not been set up correctly
If you are using Fax to Network Folder, verify the...

To enable the correct time to be reported on faxes during Daylight Savings Time, use
the EWS to manually change the time zone used by the printer to one that reflects the
correct time:

•Open a supported Web browser (such as Microsoft Internet Explorer, Opera,
Mozilla Firefox, or Safari) on your computer.

• Type the IP address that has been assigned to printer.
For example, if you are using an IPv4 network environment and the IP address is
123.123.123.123, type the following address into the Web...

•Inspect the ends of the memory device for dirt or material that closes a hole or
spoils a metal contact. Clean the contacts with a lint-free cloth and small
amounts of isopropyl alcohol.

• Make sure that the memory device is working correctly by testing it with other
devices.
• Check the memory device slot

•Make sure that the memory device is fully inserted into the correct slot. For
more information, see 
Inserta memorydevice.

• Remove the memory card (when the light is not blinking) and shine a...

Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
1.Print the printer’s network configuration page
2. Click Start, point to  Settings, and then click  Printers  or Printers and Faxes .
- or -
Click Start, click  Control Panel , and then double-click  Printers.
3. Right-click the printer icon, click  Properties, and then click the  Ports tab.
4. Select...