HP Officejet J6410 User Manual

• Turn off administrative access over wireless if possible. If you do this, you need to
connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible.
You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local
computer you are accessing over the Internet.
• To avoid accidentally connecting to...

1.On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2.Select HP Officejet Pro All-in-One Series, and then click Change/Remove or
Uninstall/Change.
Follow the onscreen instructions.
3.Disconnect the device from your computer.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device...

6.On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.
7.Follow the onscreen instructions and also see 
Install the software for network or
direct connection.
Uninstall and reinstall the software 119
 

9 Maintain and troubleshoot
This section contains the following topics:
•
Work with print cartridges
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve network problems
•
Solve wireless problems
•
Solve photo (memory card) problems
•
Troubleshoot installation issues
•
Clear jams
Work with print cartridges
This section...

Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and
how to handle the print cartridges.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
NOTE:Handle the print cartridges carefully. Dropping or jarring cartridges can
cause temporary printing...

available to avoid possible printing delays. You do not need to replace the print
cartridges until print quality becomes unacceptable.
To order print cartridges for the device, go to 
www.hpshopping.com. If prompted,
choose your country/region, follow the prompts to select your product, and then click
one of the shopping links on the page.
To replace the print cartridges
1.Make sure the device is on.
CAUTION:If the device is off when you open the print cartridge door to
access the print cartridges, the...

5.If you are removing the black print cartridge in order to install the photo or gray
photo print cartridge, store the black print cartridge in the print cartridge protector
or an airtight plastic container.
6.Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION:Do not touch...

If you are installing a black, photo, or gray photo print cartridge, slide it into the
right slot.
8.Close the print cartridge door.
If you installed a new print cartridge, the device prints a print cartridge alignment
page.
9.When prompted, ensure plain white paper is loaded in the input tray, then press OK.
10.The device prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE:If you have colored paper loaded in the...

To align the print cartridges from the device control panel when prompted
1.Make sure you have letter or A4 unused plain white paper loaded in the input tray,
and then press OK.
2.The device prints a test page and calibrates the printer. Recycle or discard the
page.
NOTE:If you have colored paper loaded in the input tray when you align the
print cartridges, the alignment will fail. Load unused plain white paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might...

To clean the print cartridges from the device control panel
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridges from the HP...