HP Officejet J6410 User Manual

◦Inspect the ends of the memory card for dirt or material that closes a hole or
spoils a metal contact. Clean the contacts with a lint-free cloth and small
amounts of isopropyl alcohol.
◦Assure that the memory card is working properly by testing it with other devices.
•Check the memory card slot
◦Make sure that the memory card is fully inserted into the correct slot. For more
information, see 
Insert a memory card.
◦Remove the memory card (when the light is not blinking) and shine a flashlight
into the...

Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
• Make sure that the phone cord is connected to the 1-LINE port.
Check the print cartridges
• Whenever you install a new print cartridge, the device aligns the print cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the...

Check or perform the following
• Make sure the computer meets the system requirements.
• Before installing software on a Windows computer, ensure all other programs are
closed.
• If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (
www.hp.com/
support).
• In the Windows device...

To clear a paper jam from the duplexer
1.Remove the duplexer.
CAUTION:Trying to clear a paper jam from the front of the device can
damage the print mechanism. Always access and clear paper jams through the
duplexer.
2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the device. If you do not remove all the pieces of paper from the device, more
paper jams are...

Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to...

A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
This section contains the following topics:
•
Order printing supplies online
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•Toolbox (Windows): On the Estimated...

B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Warranty
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find support and warranty information, go to...

Warranty
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be interrupted or error free.
    3....

Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see 
www.hp.com/support. Appendix B
176
Support and warranty