HP Officejet J6410 User Manual

Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see 
Change print settings.
Blank or partial page printed
Clean the print cartridge
Complete the print cartridge cleaning procedure. For more information, see 
Clean the
print cartridges.
Check the media settings
• Make sure you select the correct print quality settings in the printer...

Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Check the margin settings
If the...

•Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
Colors do not line up properly
•
Lines or dots are missing from text or graphics
Common poor quality printout problems
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print...

Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device,...

Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the print cartridges
Make sure the print cartridges are not low on ink. For more information, see 
Work with
print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, 
Clean the
print cartridges.
Output is...

Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see 
Change print settings.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Clean the print cartridge
The print cartridges may need to...

Lines or dots are missing from text or graphics
Check the print cartridges
Make sure the print cartridges are not low on ink. For more information, see 
Work with
print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media.
Media is not picked up from a tray
• Make sure...

• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that
the paper guides are properly aligned.
• Make sure the duplexer is properly installed.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make...

No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
◦The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦The device might be jammed. Check for jams. See 
Clear jams.
•Check the trays
Make sure that media is loaded. See 
Load media for more information.
Copies are blank
•Check the media
The media might...

Copy quality is poor
•Take steps to improve the copy quality
◦Use quality originals.
◦Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. See 
Select print media for more information.
◦Use or make a carrier sheet to protect your originals.
•Check the device
◦The scanner lid might not be closed properly.
◦The scanner glass or lid backing might need cleaning. See 
Clean the device
for more information.
◦The ADF might need cleaning. See 
Clean the device for...