HP LaserJet P2015n User Manual

Printer software problems
Table 7-6  Printer software problems
ProblemSolution
A printer driver for the HP LaserJet P2015 printer is not visible
in the Printer  folder●Reinstall the printer software. In the Windows task bar,
click 
Start , select  Programs , select
HP LaserJet P2015 , and click Uninstall. Turn the printer
off. Install the printer software from the CD-ROM. Turn
the printer back on.
NOTE Close any applications that are running.
To close an application that has an icon in the
system tray,...

Improve print quality
This section provides information about identifying and correcting print defects.
NOTEIf these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
● The print cartridge is nearing end of life.
● The media might not meet Hewlett-Packards media
specifications (for example, 
the media is too moist or too
rough). See 
Supported paper and other media  for more
information.
● If the whole page is light, the print density...

Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge. See 
Replacethe print cartridge for instructions.
Gray background
●Make sure that tray 1 is in place.
● Decrease the print density setting through
HP ToolboxFX or the embedded Web server. This
decreases the amount of background shading. See
HP ToolboxFX
.
● Change the media to a lighter basis weight. See
Supported paper and other media
 for more information.
● Check the...

Loose toner
●Clean the inside of the printer. See Clean the printer
 for
instructions.
● Check the media type and quality. See 
Supported paperand other media
 for more information.
● Try installing a new HP print cartridge. See 
Replace theprint cartridge
 for instructions.
● In your printer driver, make sure the appropriate media
type is selected.
● Plug the printer directly into an AC outlet instead of into a
power strip.
Vertical repetitive defects
●The print cartridge might be damaged. If a...

Page skew
●Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack. See 
Load media
 for more information.
● The input bin might be too full. See 
Load media
 for more
information.
● Check the media type and quality. See 
Supported paperand other media
 for more information.
Curl or wave
●Check the media type and quality. Both high temperature
and humidity cause media to curl. See Supported paperand other media
 for more information.
● The...

Toner scatter outline
●If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser printing.)
Try a different media type. See 
Supported paper and
other media
 for more information.
● Turn over the stack of media in the tray.
● Use media designed for laser printers. See 
Supported
paper and other media
 for more information.
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Clearing jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in
the software and the printer control panel lights. See 
Status-light patterns for more information.
The following are some of the causes of media jams:
● The input trays are loaded improperly or too full. See 
Load media
 for more information.
NOTEWhen you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple...

2.Open the straight-through output door.
3.Pull down the green pressure-release levers.
4.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
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5.Replace the print cartridge, and close the print-cartridge door.
Input trays
To clear a jam in the input trays, perform the following steps:
CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. Open the straight-through output door.
2.Pull down the green pressure-release levers.
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3.Press the print-cartridge-door button, and then remove the print cartridge from the printer.
4.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
5.Insert the print cartridge in the printer and close the print-cartridge door.
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