HP LaserJet P1102w User Manual

4.Disconnect the power cord.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Product updates
Software and firmware updates and installation instructions for this product are available at www.hp.com/
support/ljp1100series . Click Downloads and drivers, click the operating system, and then select the
download for the product.
ENWW Product updates 67 

68 Chapter 7   Manage and maintain the productENWW 

8 Solve problems
●Solve general problems
●
Interpret control-pa nel light patterns
●
Clear jams
●
Solve paper-handling problems
●
Solve image-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve product software problems
ENWW 69 

Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the
problem, you can stop without performi ng the other steps on the checklist.
Troubleshooting checklist
1.Make sure that the product is set up correctly.
a.Press the power button to turn on the product or to deactivate the Auto-Off mode.
b. Check the power-cable...

a.If the page does not print, verify that the input tray contains paper.
b. If the page jams in the product, see 
Clear jams on page 75.
9. Print a small document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using.  If this solution does not work (the document does
not print), complete these steps:
a. Try printing the job from another computer  that has the product software installed.
b. Check the USB cable connection. Direct...

Interpret control-panel light patterns
Table 8-1  Status-light legend
Symbol for light off
Symbol for light on
Symbol for light blinking
Table 8-2  Control-panel light patterns
Light status State of the product Action
All lights are off.
The product is in Auto-Off mode or is turned
off. Press the power button to deactivate the
Auto-Off mode or to turn on the product.
Status lights cycle
The status lights cycle during the formatter
initialization period or when the product is
processing a cleaning page....

Table 8-2  Control-panel light patterns (continued)
Light status State of the product Action
Ready light is blinking, and attention light
is off.
The product is receiving or processing da ta. No action is required. The product is
receiving or processing a print job.
Attention light is blinking, and ready light
is off.
The product has experienced an error that
can be corrected at the product, such as a
jam, an open door, the absence of a print
cartridge, or the absence of paper in the
proper tray. Inspect...

Table 8-2  Control-panel light patterns (continued)
Light status State of the product Action
The wireless light is blinking.
The product is attempting to locate a
wireless network. No action is required.
The wireless light is on.
The product is connected to a wireless
network. No action is required.
The wireless light is off.
The product is not connected to a network,
and the wireless unit in the product might
be turned off. If the light is off, the product is not
connected to the network and the...

Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it
could cause additional jams.
Common causes of jams
●The input tray is loaded incorrectly or is too full.
NOTE: When you add new media, always remove all of the media from the input tray and straighten
the entire stack. This helps prevent multiple feeds and reduces media jams.
● The media does not meet HP specifications.
● The product might need to be cleaned to remove paper dust and...

Jam locations
Jams can occur at the following locations in the product.
2
3
1
1Internal areas
2 Input tray
3 Output bin
NOTE:Jams can occur in more than one location.
Clear jams from the input tray
CAUTION: Do not use sharp objects, such as tweezers  or needle-nose pliers, to remove jams. Damage
caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media  straight away from the product. Pulling jammed
media out of the product at an angle can damage the...