HP LaserJet P1102w User Manual

Wrinkles or creases
●Make sure that media is loaded properly.
● Check the media type and quality.
● Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside the
envelope. Remove the envelope, flatten the envelope, and
then try printing again.
Toner scatter outline
●
If large amounts of toner have scattered around the
characters, the transfer of toner to the media is not optimal.
(A small amount of toner...

Moisture
NOTE:This product dissipates heat by using convective cooling.
The heat and moisture generated by the printing process escape
through vents in the product exterior or through the output bin
area.
Verify normal product operation
The release of moisture is a result of normal product operation.
However, HP recommends using the following steps to verify that
the product is releasing steam and does not have a functional
problem.
1. Turn the product off, and then on.
2. Send a print job to the...

3.Click the Device settings  tab, and then move the Print Density slider to the desired setting.
4. Click the Apply  button to accept the se tting, and then click the  OK button to close the dialog box.
ENWW Solve image-quality problems 89 

Solve performance problems
ProblemCause Solution
Pages print but are totally blank. The cartridge pull tab or the sealing tape
might still be in the print cartridge. Verify that the cartridge pull tab and tape
have been removed completely from the
print cartridge.
The document might contain blank pages. Check the document that you are printing to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a Configuration page.
Pages print very slowly....

Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●Verify that the cable is connected  to the computer and to the product.
● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve wireless problems
The installation program cannot detect the product during the setup...

The product cannot connect to the wireless network.
Cause Solution
The product wireless settings and the network settings do not
match.You might need to configure the product network settings
manually. Verify that you know the following network settings:
●
Communication mode
● Network name (SSID)
● Channel (ad-hoc networks only)
● Authentication type
Use the Wireless Configuration utility to configure the product to
print on wireless network.
If the error persists, uninstall the product, and then re-run...

Solve product software problems
Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause SolutionClose all software programs, restart Windows, and try again.
Delete all temporary files from the Temp subdirectory. To find
the Temp folder, complete the following steps:
1.Click the Start  button, and then click the  Run item.
2. In the  Open box, type %temp%.
3. Click the OK  button. A Windows Explorer window for the
Temp folder opens.
See the...

The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on, andthe ready light 
 is on.
The wrong product name is being used. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer
Setup Utility or the Print & Fax list.
The interface cable might be defective or...

You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver  is selected.
Cause Solution
This problem is caused by either a...

96 Chapter 8   Solve problemsENWW