HP LaserJet P1102w User Manual

2.Remove the media stack from the input tray.
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3.With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and
carefully pull it free from the product.
4.Reinstall the print cartridge, and th en close the print-cartridge door.
Clear jams from the output areas
CAUTION:Do not use sharp objects, such as tweezers  or needle-nose pliers, to remove jams. Damage
caused by sharp objects will not be covered by the warranty.
1. Open the print-cartridge door, and then remove the print cartridge.
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2.Keep the print cartridge door open, and then with  both hands, grasp the side of the jammed media that
is most visible (this includes the middle),  and carefully pull it free from the product.
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3.Reinstall the print cartridge, and th en close the print-cartridge door.
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Clear jams from inside the product
1.Open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartri dge to light. Cover it with a piece of paper.
2.If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the
product.
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3.Reinstall the print cartridge, and th en close the print-cartridge door.
Solve repeated jams
●
Verify that the input tray is not overfilled. The input  tray capacity varies depending on the type of print
media that you are using.
● Verify that the media guides are properly adjusted.
● Check that the input tray is securely in place.
● Do not add print media into the input  tray while the product is printing.
● Use only HP-recommended media types and sizes.
● Do not fan media prior to loading it in a...

Solve paper-handling problems
The following problems with media cause print-quality deviations, jamming, or damage to the product.
ProblemCause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or
from a faulty paper lot.Try another kind of paper, between 100
and 250 Sheffield, with 4% to 6% moisture
content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper...

Solve image-quality problems
You can prevent most print-quality problems by following these guidelines.
●Use paper that meets HP specifications. See 
Paper and print media on page 29.
● Clean the product as necessary. See 
Clean the product on page 63.
Image defect examples
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Light print or faded
●
Redistribute the...

Vertical lines
●Toner might be on the photosensitive drum. Print a few
more pages to see if the problem might correct itself.
● The photosensitive drum inside the print cartridge has
probably been scratched. Install a new genuine HP print
cartridge.
Gray background
●Change the media to a lighter basis weight.
● Check the product environment. Very dry (low humidity)
conditions can increase the am ount of background shading.
● The density setting might be too high. Adjust the density
setting.
● Install a...

Vertical repetitive defects
●The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new genuine
HP print cartridge.
● The internal parts might have toner on them. If the defects
occur on the back of the page, the problem probably will
correct itself after a few more printed pages.
● In the printer driver, make sure the appropriate media type
is selected.
Misformed characters
●If characters are improperly formed, producing hollow
images, the media stock...