HP LaserJet M5025 User Manual
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HP LaserJet M5025 and HP LaserJet M5035 Series MFP User Guide
Copyright and License © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: Q7829-90925 Edition 2, 6/2009 Trademark Credits Adobe®, Acrobat®, and PostScript® aretrademarks of Adobe Systems Incorporated. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency.
Table of contents 1 BasicsDevice comparison ............................................................................................................. .................. 2 Features comparison ........................................................................................................... ................. 3 Walkaround .................................................................................................................... ...................... 5 Device parts .................................................................................................................. ....... 5 Interface ports ............................................................................................................... ....... 8 Device software ............................................................................................................... ..................... 9 Supported operating systems .............................................................................................. 9 Supported printer drivers ..................................................................................................... 9 Select the correct printer driver ........................ .................................................................. 10 Universal printer drivers .................................................................................... 10 Driver Autoconfiguration ...... .............................................................................. 10 Update Now ...................................................................................................... 11 HP Driver Preconfiguration ............................................................................... 11 Priority for print settings ................................................................................................... .. 11 Open the printer drivers ..................................................................................................... 12 Software for Macintosh computers .................................................................................... 13 Remove software from Macintosh operating systems ...................................... 13 Utilities ................. ........................... .............................................................. ..................... 14 HP Web Jetadmin ............................................................................................. 14 Embedded Web server ..................................................................................... 14 HP Easy Printer Care software ......................................................................... 15 Supported operating systems ........................................................... 15 Supported browsers ......................................................................... 15 Other components and utilities .......................................................................... 15 2 Control panel Use the control panel ......................................................................................................... ................ 18 Control-panel layout .......................................................................................................... . 18 Home screen ................................................................................................................... .. 19 Buttons on the touchscreen ............................................................................................... 20 Control-panel help system ................................................................................................. 20 Use the Administration menu ................................................................................................... .......... 21 Navigate the Administration menu ..................................................................................... 21 Information menu .............................................................................................................. . 22 Default Job Options menu ................................................................................................. 23 Default Options for Originals ............................................................................. 23 Default Copy Options ........................................................................................ 24 Default Fax Options .......................................................................................... 25 ENWW iii
Default E-mail Options ...................................................................................... 26 Default Send to Folder Options ......................................................................... 27 Default Print Options ......................................................................................... 28 Time/Scheduling menu ...................................................................................................... 29 Management menu ............................................................................................................ 31 Initial Setup menu ............................................................................................................ .. 32 Networking and I/O ........................................................................................... 32 Fax Setup .......................................................................................................... 40 E-mail Setup ...................................................................................................... 43 Send Setup menu ............................................................................................. 43 Device Behavior menu ....................................................................................................... 44 Print Quality menu ............................................................................................................ . 48 Troubleshooting menu ....................................................................................................... 50 Resets menu ................................................................................................................... ... 54 Service menu .................................................................................................................. ... 54 3 I/O Configuration USB configuration ............................................................................................................. ................. 56 Network configuration ......................................................................................................... ................ 57 Configure TCP/IPv4 parameters ........................................................................................ 57 Set an IP address .............................................................................................. 57 Set the subnet mask ......................................................................................... 58 Set the default gateway ..................................................................................... 58 Configure TCP/IPv6 parameters ........................................................................................ 59 Disable network protocols (optional) .................................................................................. 59 Disable IPX/SPX ................... ............................. ................ ......................... ...... 59 Disable AppleTalk ............................................................................................. 60 Disable DLC/LLC .............................................................................................. 60 HP Jetdirect EIO print servers ........................................................................................... 60 4 Media and trays General guidelines for media .................................................................................................. ........... 62 Paper to avoid ................................................................................................................ .... 62 Paper that can damage the device .................................................................................... 62 General media specifications ............................................................................................. 63 Considerations for special media .............................................................................................. ......... 64 Select the correct fuser mode ............................................................................................ 67 Select print media ............................................................................................................ ................... 68 Automatic size-sensing ........................................ .............................................................. 68 Supported media weights and sizes .................................................................................. 69 Printing and paper-storage environment ........................................................................................ .... 72 Load media into the input trays ............................................................................................... ........... 73 Load tray 1 (multipurpose tray) .......................................................................................... 73 Customize tray 1 operation ................................................................................................ 75 Load trays 2 and 3 (and optional trays 4, 5, and 6) .......................................................... 76 Load special media ............................................................................................................ 78 Load documents for faxing, copying, and scanning ........................................................................... 79 Load a document onto the scanner glass .......................................................................... 79 Load the automatic document feeder (ADF) ...................................................................... 81 Print on rotated media ....................................................................................................... ................ 83 iv ENWW
Print full-bleed images ....................................................................................................................... 84 Print on custom-size media ................................................................................................... ............ 85 Guidelines for printing on custom -size paper .................................................................... 85 Set custom paper sizes ..................................................................................................... 85 Load custom-size media into tray 1 ................................................................................... 86 Load custom-size media into trays 2 and 3 (and op tional trays 4, 5, and 6) ..................... 86 Control print jobs ............................................................................................................ .................... 88 5 Device features Use the stapler ............................................................................................................... .................... 90 Load staples .................................................................................................................. .... 91 Staple media .................................................................................................................. .... 93 Use job storage features ...................................................................................................... .............. 95 Gain access to the job storage features ............................................................................ 95 Use the proof and hold feature .......................................................................................... 96 Create a proof and hold job . .............................................................................. 96 Print the remaining copies of a proof and hold job ............................................ 96 Delete a proof and hold job ............................................................................... 96 Use the private job feature ................................................................................................. 9 7 Create a private job ........................................................................................... 97 Print a private job .............................................................................................. 97 Delete a private job ........................................................................................... 97 Use the QuickCopy feature ................................................................................................ 98 Create a QuickCopy job .................................................................................... 98 Print additional copies of a QuickCopy job ........................................................ 98 Delete a QuickCopy job .................................................................................... 98 Use the stored job feature ................................................................................................. 99 Create a stored copy job ................................................................................... 99 Create a stored print job .................................................................................... 99 Print a stored job ............................................................................................. 100 Delete a stored job .......................................................................................... 100 6 Printing tasks Use features in the Windows printer driver .................................................................................... .. 102 Create and use quick sets ............................................................................................... 102 Use watermarks ............................................................................................................... 103 Resize documents ........................................................................................................... 10 3 Set a custom paper size from the printer driver ............................................................... 104 Use different paper and printing covers ........................................................................... 104 Print a blank first page ..................................................................................................... 104 Print multiple pages on one sheet of paper ..................................................................... 105 Print on both sides of the paper ....................................................................................... 106 Use automatic duplex printing ......................................................................... 106 Print on both sides manually ........................................................................... 107 Layout options for printing on both sides ........................................................ 107 Use the Services tab ........................................................................................................ 1 08 Use features in the Macintosh printer driver .................................................................................. ... 109 Create and use presets ................................................................................................... 109 Print a cover page ............................................................................................................ 110 Print multiple pages on one sheet of paper ..................................................................... 110 ENWW v
Print on both sides of the paper ....................................................................................... 111 Cancel a print job ............................................................................................................ ................. 112 Stop the current print job from the control panel .............................................................. 112 Stop the current print job from the software program ...................................................... 112 7 Copy Use the Copy screen ........................................................................................................... ............. 114 Set the default copy options .................................................................................................. ........... 115 Basic copy instructions ....................................................................................................... .............. 116 Copy from the scanner glass ........................................................................................... 116 Copy from the document feeder ...................................................................................... 116 Adjust the copy settings ...................................................................................................... ............. 117 Change the copy-collation setting ............................................................................................. ....... 118 Copy two-sided documents ...................................................................................................... ........ 119 Copying two-sided documents manually ......................................................................... 119 Copy two-sided documents automatically (duplex models only) ..................................... 119 Copy mixed-size originals ..................................................................................................... ........... 121 Copy photos and books ......................................................................................................... ........... 122 Combine copy jobs by using Job Build .......................................................................................... ... 123 Cancel a copy job ............................................................................................................. ................ 124 8 Scan and send e-mail Configure e-mail settings ..................................................................................................... ............. 126 Supported protocols ......................................................................................................... 1 26 Configure e-mail server settings ...................................................................................... 126 Find gateways ................................................................................................................. . 1 2 7 Find the SMTP gateway from the device control panel ................................... 127 Find the SMTP gateway from an e-mail program ........................................... 127 Use the Send E-mail screen .................................................................................................... ......... 128 Perform basic e-mail functions ................................................................................................ ......... 129 Load documents .............................................................................................................. 1 29 Send documents .............................................................................................................. 1 30 Send a document ............................................................................................ 130 Use the auto-complete function ...................................................................... 130 Use the address book .......................................................................................................... ............ 131 Create a recipient list ....................................................................................................... 131 Use the local address book ............................................................................................. 132 Add e-mail addresses to the local address book ............................................ 132 Delete e-mail addresses from the local address book .................................... 132 Change e-mail settings for the current job .................................................................................... ... 133 Scan to a folder .............................................................................................................. .................. 134 Scan to a workflow destination ................................................................................................ ......... 134 9 Fax Analog fax .................................................................................................................... .................... 136 Install the fax accessory .................................................................................................. 13 6 Connect the fax accessory to a phone line ...................................................................... 140 Configure and use the fax features .................................................................................. 140 Digital fax ................................................................................................................... ....................... 141 vi ENWW
10 Manage and maintain the deviceUse information pages ......................................................................................................... ............ 144 Configure e-mail alerts ....................................................................................................... .............. 146 Use the HP Easy Printer Care soft ware ......................................................................................... .. 147 Open the HP Easy Printe r Care software ........................................................................ 147 HP Easy Printer Care software sections .......................................................................... 148 Use the embedded Web server ................................................................................................... ..... 149 Open the embedded Web server by using a network connection ................................... 149 Embedded Web server sections ...................................................................................... 150 Use HP Web Jetadmin software .................................................................................................. .... 152 Use the HP Printer Utility for Macintosh ...................................................................................... ..... 153 Open the HP Printer Utility ............................................................................................... 153 HP Printer Utility features ................................................................................................ 15 4 Manage supplies ............................................................................................................... ............... 155 Supplies life ................................................................................................................. .... 155 Approximate print-cartridge replacement intervals .......................................................... 155 Manage the print cartridge ............................................................................................... 155 Print-cartridge storage ..................................................................................... 155 Use genuine HP print cartridges ..................................................................... 155 HP policy on non-HP print cartridges .............................................................. 155 Print-cartridge authentication .......................................................................... 156 HP fraud hotline and Web site ........................................................................ 156 Replace supplies and parts .................................................................................................... .......... 157 Supply replacement guidelines ......... ............................................................................... 157 Change the print cartridge ............................................................................................... 157 Perform preventive maintenance ..................................................................................... 160 Preventive maintenance for the print engine .................................................. 160 The ADF maintenance kit ................................................................................ 160 Clean the device .............................................................................................................. ................. 161 Clean the exterior ............................................................................................................ 161 Clean the scanner glass .................................................................................................. 161 Clean the scanner lid backing ........................... ............................................................... 162 Clean the ADF ................................................................................................................. 163 Clean the paper path ....................................................................................................... 16 4 Calibrate the scanner ......................................................................................................... .............. 165 11 Problem solving Problem-solving checklist ..................................................................................................... ............ 168 Factors that affect performance ....................................................................................... 168 Problem-solving flowchart ..................................................................................................... ........... 169 Solve general printing problems ............................................................................................... ........ 174 Control-panel message types ................................................................................................... ........ 177 Control-panel messages ........................................................................................................ .......... 178 Common causes of jams ......................................................................................................... ......... 187 Jam locations ................................................................................................................. .................. 188 Jam recovery .................................................................................................................. .................. 189 Clear jams .................................................................................................................... .................... 190 Clear jams from the automatic document feeder (ADF) .................................................. 190 Clear jams from the stapler/stacker ................................................................................. 193 Clear jams from the output path ...................................................................................... 195 ENWW vii
Clear jams from the optional duplexer ............................................................................. 197 Clear jams from the print-cartridge area .......................................................................... 198 Clear jams from the input-tray areas ............................................................................... 200 Clear jams from the tray 1 input area .............................................................. 200 Clear jams from the input areas of trays 2 and 3 ............................................ 200 Clear jams from the input area s of optional trays ............................................ 202 Solve repeated jams ........................................................................................................ 20 4 Clear staple jams ............................................................................................................. ................. 205 Solve print-quality problems .................................................................................................. ........... 208 Print-quality problems associated with media .................................................................. 208 Print-quality problems associated with the environment .................................................. 208 Print-quality problems associated with jams .................................................................... 208 Image defect examples .................................................................................................... 208 Light print (partial page) .................................................................................................. 210 Light print (entire page) ................................................................................................... 210 Specks ....................................................................................................................... ..... 211 Dropouts ..................................................................................................................... .... 211 Lines ........................................................................................................................ ....... 212 Gray background ............................................................................................................ 2 12 Toner smear .................................................................................................................. . 213 Loose toner .................................................................................................................. ... 213 Repeating defects ........................................................................................................... 214 Repeating image .............................................................................................................. 214 Misformed characters ..................................................................................................... 215 Page skew ..................................................................................................................... .. 215 Curl or wave ................................................................................................................. ... 216 Wrinkles or creases ........................................................................................................ 2 16 Vertical white lines ......................................................................................................... . 217 Tire tracks .................................................................................................................. ..... 217 White spots on black ....................................................................................................... 2 17 Scattered lines .............................................................................................................. .. 218 Blurred print ................................................................................................................ .... 218 Random image repetition ................................................................................................ 219 Solve network printing problems ............................................................................................... ....... 220 Solve fax problems ............................................................................................................ ............... 221 Solve sending problems .................................................................................................. 221 Solve receiving problems ................................................................................................. 222 Solve copy problems ........................................................................................................... ............. 223 Prevent copy problems .................................................................................................... 223 Image problems ............................................................................................................... 223 Media-handling problems ................................................................................................ 224 Performance problems .................................................................................................... 226 Solve e-mail problems ......................................................................................................... ............. 227 Validate the SMTP gateway address .................. ............................................................. 227 Validate the LDAP gateway address ............................................................................... 227 Solve common Windows problems ................................................................................................ . 228 Solve common Macintosh problems ............................................................................................... . 229 Solve Linux problems .......................................................................................................... ............. 232 Solve PostScript problems ..................................................................................................... .......... 233 General problems ............................................................................................................ 2 33 viii ENWW