HP LaserJet M4345 User Manual

							Control panel messageDescriptionRecommended action
13.JJ.NT JAM INSIDE TOP COVER AREAMedia is jammed in the top cover area.Follow the instructions in the onscreen
dialog box. See Clear jams from the top-
cover and print-cartridge areas.
13.JJ.NT JAM INSIDE TOP COVER AREA
Remove print cartridgeMedia is jammed in the top cover area and
you must remove the print cartridge to clear
the jam.Follow the instructions in the onscreen
dialog box. See Clear jams from the top-cover and print-cartridge areas.
13.JJ.NT JAM INSIDE TRAY 2 AREAMedia is jammed in tray 2.Follow the instructions in the onscreen
dialog box. See Clear jams from the tray2,3, 4, or 5 areas .
13.JJ.NT JAM INSIDE TRAY 2 RIGHT
ACCESS DOORMedia is jammed inside tray 2 in the jam-
access door.Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAMS INSIDE TOP COVER
AREA Remove print cartridgeMedia is jammed in more than one location
inside the top cover area. You must remove
the print cartridge to clear the jams.Follow the instructions in the onscreen
dialog box. See Clear jams from the top-
cover and print-cartridge areas.
13.JJ.NT PAPER JAM OPEN INPUT
TRAYSMedia is jammed inside one or more of the
trays.Follow the instructions in the onscreen
dialog box.
20 INSUFFICIENT MEMORY To continue
touch OKThe MFP received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.Touch  OK to print the transferred data
(some data might be lost), and then simplify
the print job or install additional memory.
See 
Adding printer memory .
21 PAGE TOO COMPLEX To continue
touch OKThe page formatting process was not fast
enough for the MFP.Touch OK  to print the transferred data.
(Some data might be lost.) If this message
appears often, simplify the print job.
22 EIO X BUFFER OVERFLOW To
continue touch OKToo much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.Touch OK  to print the transferred data.
(Some data might be lost.)
Check the host configuration. If this
message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
22 EMBEDDED I/O BUFFER OVERFLOW
To continue touch OKToo much data was sent to the embedded
HP Jetdirect print server.Touch OK to print the transferred data.
(Some data might be lost.)
30.1.YY SCANNER FAILUREAn error has occurred in the scanner.Check the scanner lock. Turn the MFP off
and then on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
40 BAD EIO X TRANSMISSION To
continue touch OKThe connection between the MFP and the
EIO card in the specified slot has been
broken.Touch OK to clear the error message and
continue printing.
40 BAD SERIAL TRANSMISSION To
continue touch OKA serial data error (parity, framing, or line
overrun) occurred as data was being sent
by the computer.Touch OK  to clear the error message.
(Data will be lost.)
40 EMBEDDED I/O BAD TRANSMISSION
To continue touch OK A temporary printing error has occurred. Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
Table 11-1  Control-panel messages (continued)
ENWW Control-panel messages 179
 
						

							Control panel messageDescriptionRecommended action
41.3 MEDIA TOO SHORT CANNOT
DUPLEXThe MFP cannot print on both sides of the
selected media because the media does
not meet the minimum length specification.Select single-sided printing or load a longer-
size media. Resend the job. See Select
print media.
41.3 MEDIA TOO SHORT CANNOT SEND
TO FACE DOWN OUTPUT BINThe MFP cannot deliver the selected media
face-down because the media does not
meet the minimum length specification.Select the face-up output option, or load a
longer-size media in the tray. Resend the
job. See 
Select print media.
41.3 UNEXPECTED SIZE IN TRAY XX
LOAD TRAY XX  This is typically caused if two or more
sheets of media stick together in the MFP
or if the tray is not adjusted correctly.Reload the tray with the correct media size.
Reconfigure the size in a tray so that the
MFP will use a tray that contains the size
required for the print job. Follow the
instructions in the onscreen dialog box.
41.3 UNEXPECTED SIZE IN TRAY XX To
use another tray touch OKThe specified tray is loaded with media that
is longer or shorter in the feed direction
than the size adjusted for the tray.Touch  OK to use another tray. Reconfigure
the size in a tray so that the MFP will use a
tray that is loaded with the size of media
required for the print job. If the message
does not clear automatically from the
control-panel display, turn the MFP off, and
then turn the MFP on.
41.X ERROR To continue touch OKA temporary printing error occurred.Touch  OK to clear the error. If the error is
not cleared, turn the MFP off, and then turn
the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
49.XXXXX ERROR To continue turn off
then onA critical firmware error has occurred.Remove third-party devices. Turn the MFP
off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
50.X FUSER ERRORA fuser error has occurred.Make sure you have the correct fuser. Re-
seat the fuser. Turn the MFP off, and then
turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
51.XY ERROR To continue turn off then
onA temporary printing error has occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
52.XY ERROR To continue turn off then
on A temporary printing error has occurred. Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
Table 11-1  Control-panel messages (continued)
180 Chapter 11   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
53.XY.ZZ CHECK RAM DIMM SLOT 
To continue touch OKA problem exists with the MFP memory.
The DIMM that caused the error will not be
used. The following are the values of X:
X  = Device location
0  = Onboard memory
1  = Slot 1You might need to reseat or replace the
specified DIMM.
Turn the MFP off, and then replace the
DIMM that caused the error. See 
Addingprinter memory .
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
55.XX.YY DC CONTROLLER ERROR To
continue turn off then onThe print engine is not communicating with
the formatter.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
56.X ERROR To continue turn off then onA temporary printing error has occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
57.XX ERROR To continue turn off then
onA temporary printing error has occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
58.XX ERROR To continue turn off then
onA temporary printing error has occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
59.XY ERROR To continue turn off then
onA temporary printing error has occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
60.X ERROR To continue turn off then onThe tray specified by  X is not lifting correctly.Follow the instructions in the onscreen
dialog box.
62 NO SYSTEM To continue turn off then
onA problem exists with the MFP firmware.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
64 ERROR To continue turn off then on A scan buffer error occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
Table 11-1  Control-panel messages (continued)
ENWW Control-panel messages 181
 
						

							Control panel messageDescriptionRecommended action
66.XY.ZZ OUTPUT DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1.Turn the MFP power off.
2. Check that the accessory is properly
seated on and connected to the MFP,
without any gaps between the MFP
and the accessory. If the accessory
uses cables, disconnect and
reconnect them.
3. Verify that there is no packaging
material in or around the output device.
4. Turn the MFP power on.
5. If this message persists, contact an
HP-authorized service or support
provider. (See the HP support flyer, or
go to 
http://www.hp.com/support/
ljm4345mfp .)
68.X PERMANENT STORAGE FULL To
continue touch OKThe MFP NVRAM is full. Some settings
saved in the NVRAM might have been
reset to the factory defaults. Printing can
continue, but some unexpected functions
might occur if an error occurred in
permanent storage.Touch OK to clear the message. If the
message is not cleared, turn the MFP off,
and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
68.X PERMANENT STORAGE WRITE
FAIL To continue touch OKThe MFP NVRAM is failing to write. Printing
can continue, but some unexpected
functions might occur if an error occurred in
permanent storage.Touch OK to clear the message. If the
message is not cleared, turn the MFP off,
and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
68.X STORAGE ERROR SETTINGS
CHANGED To continue touch OKOne or more MFP settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an
error occurred in permanent storage.Touch OK to clear the message. If the
message is not cleared, turn the MFP off,
and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
69.X ERROR To continue turn off then onA temporary printing error occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
79 ERROR To continue turn off then on A critical hardware error occurred.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
Table 11-1  Control-panel messages (continued)
182 Chapter 11   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
8X.YYYY EIO ERRORThe EIO accessory card has encountered a
critical error, as specified by YYYY.Try the following actions to clear the
message.
1.Turn the MFP off, and then turn the
MFP on.
2. Turn the MFP off, reseat the EIO
accessory, and then turn the MFP on.
3. Replace the EIO accessory.
8X.YYYY INTERNAL JETDIRECT ERRORThe embedded HP Jetdirect print server
has encountered a critical error, as
specified by  YYYY.Turn the MFP off, and then turn the MFP on.
If this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
Authentication requiredAuthentication has been enabled for this
feature or destination. A username and
password are required.Type the user name and password, or
contact the network administrator.
Authentication required to use this
featureA user name and password are required.Type the user name and password, or
contact the network administrator.
Bad duplexer connectionThe duplex printing accessory is not
connected correctly to the MFP.Remove and reinstall the duplexer. If this
message persists, contact an HP-
authorized service or support provider. See
the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.
Bad env feeder connectionThe envelope feeder is not connected
properly.Remove and reinstall the envelope feeder.
If this message persists, contact an HP-
authorized service or support provider. See
the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.
Cartridge failure return for replacementThe print cartridge still contains part of the
sealing tape.Try to remove the remaining sealing tape. If
it cannot be removed, insert a new print
cartridge and return the faulty print
cartridge to receive a replacement. (See
Order parts, accessories, and supplies, or
go to http://www.hp.com/support/
ljm4345mfp .)
Check output deviceAn error has occurred with the output device.Remove and reinstall the output device.
Observe the LED on the device. If is
flashing or is amber, see 
Solve general
device problems.
Chosen personality not available. To
continue touch OK.A print job requested a MFP language
(personality) that is not available for this
MFP. The job will not print and will be
cleared from memory.Print the job by using a printer driver for a
different printer language, or add the
requested language to the MFP (if
possible). To see a list of available
personalities, print a configuration page.
(See 
Use information pages.)
Close right access door The specified jam-access cover is open.Close the specified jam-access cover.
Close right access doorsMore than one jam-access cover is open.Close all jam-access covers to continue
printing.
Close top cover The top cover is open. Close the top cover.
Table 11-1  Control-panel messages (continued)
ENWW Control-panel messages 183
 
						

							Control panel messageDescriptionRecommended action
Digital Send Communication ErrorAn error has occurred during a digital send
task.Contact the network administrator.
Digital Send server is not responding
Contact administratorThe MFP cannot communicate with the
server.Verify the network connection. Contact the
network administrator.
Document feeder bin fullThe document feeder output bin holds 50
sheets of paper. The MFP stops when the
bin is full.Remove the paper from the document
feeder output bin.
Document feeder cover openThe document feeder cover is open.Close the document feeder cover. Follow
the instructions in the onscreen dialog box.
Document feeder pick errorThe document feeder experienced an error
while picking media.Make sure that you have not overloaded
the document feeder. Do not load more
than 50 sheets of 20 lb paper in the
document feeder.
Document feeder skew errorMedia has become skewed in the
document feeder.Make sure that the paper guides are
aligned on the sides of the originals, and
that all of the originals are the same size.
Remove the remaining media from the
document feeder and close the document
feeder cover. Follow the instructions in the
onscreen dialog box.
DUPLEXER ERROR Remove duplexer
Install duplexer with power offThe duplexer has been removed.Reinstall the duplexer. (Any print jobs at the
MFP might be lost.)
E-mail Gateway did not accept the job
because the attachment was too large.The scanned documents have exceeded
the size limit of the server.Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
See 
Solve e-mail problems to learn how to
reduce the size of the attachment. Contact
the network administrator to enable sending
the scanned documents by using multiple e-
mails.
E-mail Gateway did not respond. Job
failed.A gateway has exceeded the time out value.Validate the SMTP IP address. See Solve e-
mail problems .
E-mail Gateway rejected the job because
of the addressing information. Job failed.One or more of the e-mail addresses is
incorrect.Send the job again with the correct
addresses.
Error executing Digital Send job. Job
failed.A digital send job has failed and cannot be
delivered.Try to send the job again.
Folder list is full. To add a folder, you
must first delete a folder.The MFP limits the number of folders that
can be established.Delete an unused folder to add a new folder.
HP Digital Sending: Delivery ErrorA digital send job has failed and cannot be
delivered.Try to send the job again.
Insert or close tray XXThe specified tray is missing or open.Insert or close the specified tray to continue.
Install cartridgeThe print cartridge has been removed or
has been installed incorrectly.Replace or reinstall the print cartridge
correctly to continue printing.
Insufficient memory to load fonts/data
 To continue touch OKThe MFP does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.Touch OK to continue without this
information. If the message persists, add
more memory.
JAM IN DOCUMENT FEEDER Media is jammed in the document feeder. Remove jammed media from the document
feeder. Follow the instructions in the
Table 11-1  Control-panel messages (continued)
184 Chapter 11   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
onscreen dialog box. See Clear jams fromthe document feeder. Also see Solverepeated jams.
If the message persists after all jams have
been cleared, a sensor might be stuck or
broken. Contact an HP-authorized service
or support provider. See the HP support
flyer, or go to 
http://www.hp.com/support/ljm4345mfp .
Jam in document feederMedia is jammed in the document feeder.Follow the instructions in the onscreen
dialog box. See Clear jams from thedocument feeder. Also see Solve repeated
jams.
LDAP Server is not responding Contact
administratorThe LDAP server has exceeded the time
out value for an address request.Verify the LDAP server address. See Solvee-mail problems . Contact the network
administrator.
Load envelope feeder  The envelope feeder is empty.Load the envelope feeder.
Load Tray 1  The tray is empty or configured for a
different size than the size requested.Follow the instructions in the onscreen
dialog box.
Manually feed  The specified job requires manual feed
from tray 1.Load the requested media into tray 1.
To override the message, touch  OK to use
a type and size of media that is available in
another tray.
Network connection required for Digital
Sending. Contact administrator.A digital-sending feature has been
configured, but a network connection is not
detected.Verify the network connection. See Solvenetwork printing problems . Contact the
network administrator.
Non HP supply installed Economode
disabledA non-HP supply or a refilled HP supply
has been installed.Follow the instructions in the onscreen
dialog box.
Novel login requiredNovell authentication has been enabled for
this destination.Enter Novell network credentials to access
the requested feature.
Order cartridgeThe number of pages remaining for the
print cartridge has reached the low
threshold. The MFP was set to stop printing
when a supply needs to be ordered.Touch OK  to continue printing until the print
cartridge is out of toner.
To order a new print cartridge, see 
Orderparts, accessories, and supplies .
Output bin  fullThe specified output bin is full and printing
cannot continue.Empty the bin to continue printing.
Output paper path openThe paper path between the MFP and the
output device is open and must be closed
before printing can continue.1.If you have a 3-bin mailbox installed,
make sure the jam-access door is
closed.
2. If you have a stapler/stacker installed,
make sure the staple cartridge is
snapped into position and that the
staple-cartridge door is closed.
PAPER WRAPPED AROUND FUSERA jam has occurred because paper has
wrapped around the fuser.Follow the instructions in the onscreen
dialog box. See 
Clear jams.
Password or name is incorrect. Please
enter correct login. The user name or password was typed
incorrectly.Retype the user name and password.
Table 11-1
  Control-panel messages (continued)
ENWW Control-panel messages 185
 
						

							Control panel messageDescriptionRecommended action
PIN is incorrect. Please enter a 4-digit
number.The PIN format is incorrect.Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN.The PIN was typed incorrectly.Retype the PIN.
Please turn device off and install hard
disk.The requested job requires a hard disk, but
the MFP does not have a hard disk installed.Turn the MFP off and install a hard disk.
See 
Order parts, accessories, and supplies.
Reattach output binThe standard output bin was detached
when the MFP was turned on, or the cable
on the stapler/stacker or the 3-bin mailbox
is not connected to the MFP.Turn the MFP off. If you are using the
stapler/stacker or the 3-bin mailbox, make
sure that the cable is connected to the
MFP. Reattach the output bin, and then
turn the MFP on. Observe the LED on the
output device. If it is flashing or amber, see
Solve general device problems .
Reinsert duplexerThe duplexer has been removed and must
be reinstalled.Reinsert the duplexer in the MFP.
Reinstall output deviceThe output device has been removed or is
not attached.Make sure the output bin, 3-bin mailbox, or
stapler/stacker is correctly installed on the
MFP.
Replace cartridgeThe print cartridge has reached the end of
its life. Printing cannot continue.Replace the print cartridge. To order a new
print cartridge, see Order parts,accessories, and supplies.
Replace staple cartridgeThe stapler is out of staples.Replace the staple cartridge. For
information about replacing the staple
cartridge see 
Order parts, accessories, andsupplies.
SANITIZING DISK % COMPLETE Do
not power offThe hard disk is being cleaned.Contact the network administrator.
SCAN FAILURE Press Start to rescanThe scan was unsuccessful and the
document needs to be rescanned.If necessary, reposition the document to
rescan it, and then press  Start.
SMTP GatewayThe SMTP gateway has exceeded a time
out value.Verify the e-mail server address. See Solvee-mail problems . Contact the network
administrator.
STAPLER LOW ON STAPLESFewer than 20 staples remain in the staple
cartridge. Printing continues when the
cartridge runs out of staples unless you
have configured the device to stop when
staples run out.Replace the staple cartridge. For
information about replacing the staple
cartridge see 
Order parts, accessories, andsupplies .
The Digital Sending Service at  does not service this MFP.
Contact administrator.The MFP cannot communicate with the
specified IP address.Verify the IP address. Contact the network
administrator.
The Digital Sending Service must be
upgraded to support this version of the
MFP firmware. Contact administrator.The Digital Sending Service is not
supported by the version of the firmware
that is currently installed for the MFP.Check the firmware version. Contact the
network administrator.
The folder you have entered is not a
valid folder.The folder name was entered incorrectly, or
the folder does not exist.Re-enter the folder name correctly, or add
the folder.
TOO MANY PAGES IN JOB TO STAPLEThe maximum number of sheets the stapler
can staple is 30.For print jobs that have more than 30
pages, staple them manually.
Unable to connect To temporarily hide this message in order
to fax or send to e-mail, touch Hide. If this
Table 11-1  Control-panel messages (continued)
186 Chapter 11   Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
UNABLE TO COPYThe MFP was unable to copy the
document. If this message persists, contact
an HP-authorized service or support
provider. (See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp.)
To temporarily hide this message in order
to fax or send to e-mail, touch  IGNORE.
UNABLE TO SENDTo temporarily hide this message in order
to fax or send to e-mail, touch  IGNORE. If
this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
Unable to send Fax. Please check fax
configuration.The MFP was unable to send the fax.Contact the network administrator.
UNABLE TO SEND JOBTo temporarily hide this message in order
to fax or send to e-mail, touch  IGNORE. If
this message persists, contact an HP-
authorized service or support provider.
(See the HP support flyer, or go to
http://www.hp.com/support/ljm4345mfp .)
User name or password is incorrect.
Please re-enter.The user name or password was typed
incorrectly.Retype the user name and password.
User Name, Job Name, or PIN is missing. One or more of the required items has not
been selected or typed.Select the correct user name and job name,
and type the correct PIN.
Table 11-1
  Control-panel messages (continued)
ENWW Control-panel messages 187
 
						

							Common causes of jams
The device is jammed.1
CauseSolution
The media does not meet specifications.Use only media that meets HP specifications. See Selectprint media.
A component is installed incorrectly.Verify that the print cartridge is correctly installed.
You are using media that has already passed through a
device or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure
that the stack is below the maximum stack height mark in
the tray. See 
Load media .
The media is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together.Remove the media, flex it, rotate it 180°, or flip it over.
Reload the media into the input tray.
The media is removed before it settles into the output bin.Reset the device. Wait until the page completely settles in
the output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the device and print the document again. Wait until
the page completely settles in the output bin before
removing it.
The media is in poor condition.Replace the media.
The internal tray rollers are not picking up the media.If the media is heavier than 120 g/m2 (32 lb), it might not be
picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily.
Feed single sheets from tray 1.
Device supply items have reached the end of their useful life.Check the device control panel for messages prompting you
to replace supplies, or print a supplies status page to verify
the remaining life of the supplies. See 
Use information pages .
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in
the original packaging in a controlled environment.
Not all device packing material was removed.Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the device.
1If the device still continues to jam, contact  HP Customer Support or your authorized HP service provider.
188 Chapter 11   Problem solving ENWW