HP DeskJet F4180 User Manual

							•Do not use paper that is heavily textured. It can cause graphics or text to print 
improperly. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Store printed photos under glass or in a storage book to prevent bleeding over time 
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP All-in-One has a paper jam, check the rear door.
To clear a paper jam from the rear door 
1. Press in the tab on the left side of the rear door to release the door. Remove the door 
by pulling it away from the HP All-in-One.
2. Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check 
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more 
paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place. 
4. Press Resume to continue the current job.
View the Readme file
You might want to refer to the Readme file for information on system requirements and 
possible installation problems. 
You can access the Readme file by clicking  Start, pointing to Programs or All 
Programs , pointing to HP, pointing to Deskjet F4100 All-In-One series, and then 
clicking  Readme.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One. 
Many issues are caused when the HP All-in-One is connected to the computer using a 
USB cable before the HP All-in-One software is installed on the computer. If you
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							connected the HP All-in-One to your computer before the software installation screen 
prompts you to do so, you must follow these steps: 
Troubleshooting common setup issues 
1. Disconnect the USB cable from the computer. 
2. Uninstall the software (if you have already installed it). 
3. Restart your computer. 
4. Turn off the HP All-in-One, wait one minute, then restart it. 
5. Reinstall the HP All-in-One software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software installation screen.
This section contains the following topics: 
•The HP All-in-One will not turn on 
•I connected the USB cable, but I am having problems using the HP All-in-One with
my computer 
•The HP All-in-One does not print 
The HP All-in-One will not turn on 
Cause: The HP All-in-One is not properly connected to a power supply. 
Solution: 
• Make sure the power cord is firmly connected to both the HP All-in-One and the 
power adapter. Plug the power cord into a grounded power outlet, surge protector, 
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
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							•If you are using a power strip, make sure the power strip is on. Or, try plugging 
the HP All-in-One directly into a grounded power outlet. 
• Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet. 
• If you plugged the HP All-in-One into a switched outlet, make sure the switch is 
on. If it is switched to on but still does not work, then there might be a problem 
with the power outlet.
Cause: You pressed the On button too quickly. 
Solution: The HP All-in-One might not respond if you press the On button too 
quickly. Press the  On button once. It might take a few minutes for the HP All-in-One 
to turn on. If you press the  On button again during this time, you might turn the device 
off.
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical 
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support . If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with 
my computer 
Cause: The USB cable was connected before the software was installed. 
Connecting the USB cable before prompted can cause errors. 
Solution: You must first install the software that came with the HP All-in-One before 
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions. 
Once you have installed the  software, connecting your computer to the HP All-in-One 
with a USB cable is straightforward. Simply plug one end of the USB cable into the 
back of your computer and the other into the back of the HP All-in-One. You can
connect to any USB port on the back of your computer. 
If you installed the software, uninstall it and then reinstall it, connecting the USB cable 
only when prompted.
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							For more information on installing the software and connecting the USB cable, see 
the Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print 
Cause: The HP All-in-One and computer are not communicating with each other. 
Solution: 
• Look at the On light located on the front of the HP All-in-One. If it is not lit, the 
HP All-in-One is turned off. Make sure the power cord is firmly connected to the 
HP All-in-One and plugged into a power outlet. Press the  On button to turn on the 
HP All-in-One. 
• Make sure the print cartridges are installed. 
• Make sure you have paper loaded in the input tray. 
• Check that the HP All-in-One does not have a paper jam. 
• Check that the print carriage is not jammed. 
Open the print cartridge door to access the print carriage area. Remove any 
objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again. 
• Check that the HP All-in-One print queue is not paused. If it is, choose the 
appropriate setting to resume printing. For more information about accessing the 
print queue, see the documentation that came with the operating system installed
on your computer. 
• Check the USB cable. If you are using an older cable, it might not be working 
properly. Try connecting it to another product to see if the USB cable works. If 
you experience problems, the USB cable might need to be replaced. Also verify 
that the cable does not exceed 3 meters (9.8 feet) in length. 
• Make sure your computer is USB ready and that you are using a supported 
operating system. For more inform ation, see the Readme file. 
• Check the connection from the HP All-in-One to your computer. Verify that the 
USB cable is securely plugged into the USB port on the back of the HP All-in-
One. Make sure the other end of the USB cable is plugged into a USB port on
your computer. After the cable is connected properly, turn the HP All-in-One off 
and then on again.
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							•If you are connecting the HP All-in-One through a USB hub, make sure the hub 
is turned on. If the hub is on, try connecting directly to your computer. 
• Check other printers or scanners. You might need to disconnect older products 
from your computer. 
• Try connecting the USB cable to another USB port on your computer. After you 
check the connections, try restarting your computer. Turn the HP All-in-One off
and then on again. 
• After you check the connections, try restarting your computer. Turn the HP All-in- 
One off and then on again. 
• If necessary, remove and then install the software you installed with the HP All- 
in-One again. For more information, see Uninstall and reinstall the software . 
For more information on setting up the HP All-in-One and connecting it to your 
computer, see the Setup Guide that came with the HP All-in-One.
Software installati on troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All- 
in-One software. 
This section contains the following topics:
•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens 
•The minimum system ch ecks screen appears 
•A red X appears on the USB connect prompt 
•I received a message that an unknown error has occurred
•Some of the buttons are missing in the HP Solution Center
•The registration screen does not appear 
•The HP Digital Imaging Monitor does not appear in the system tray 
•Missing HP Photosmart Software
•Uninstall and reinstall the software 
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens 
Cause: The installation failed to run automatically. 
Solution: If the installation does not run automatically, you can start it manually. 
To start the installation from a Windows computer 
1. From the Windows Start menu, click Run. 
2. In the Run dialog box, enter d:\setup.exe, and then click OK. 
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive 
letter.
The minimum system checks screen appears 
Cause: Your system does not meet the minimum requirements to install the 
software.
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							Solution:Click Details to see what the specific problem is, and then correct the 
problem before attempting to install the software.
A red X appears on the USB connect prompt 
Cause: Normally, a green check appears indicating that the plug and play is 
successful. A red X indicates that the plug and play failed. 
Solution:
To retry the plug and play 
1. Verify that the control panel overlay is firmly attached, unplug the HP All-in-One 
power cord, and then plug it in again. 
2. Verify that the USB cable and power cord are plugged in.
3.Click Retry to retry the plug and play setup. If this does not work, continue to the 
next step. 
4. Verify that the USB cable is set up properly as follows: 
• Unplug the USB cable and plug it in again.
• Do not attach the USB cable to a keyboard or non-powered hub. 
• Verify that the USB cable is 3 meters (9.8 feet) or less in length. 
• If you have several USB devices attached to your computer, you might want 
to unplug the other devices during the installation. 
5. Continue with the installation and restart the computer when prompted. 
6. If you are using a Windows computer, open the HP Solution Center and check 
for the appropriate buttons for your device (such as  Make Copies). If the buttons 
do not appear, remove the software and then reinstall it. 
For more information, see:
Uninstall and reinstall the software
I received a message that an unknown error has occurred 
Cause: The source of the error is unknown.
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							Solution:Try to continue with the installation. If that does not work, stop and then 
restart the installation, and follow the directions on the screen. If an error occurs, you 
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
in-One application files from your computer. Make sure to remove them properly using 
the uninstall utility provided when you installed the software that came with the HP All- 
in-One. 
For more information, see:
Uninstall and reinstall the software
Some of the buttons  are missing in the HP Solution Center 
Cause: The installation might not be complete. 
Solution: If the appropriate buttons for your device (such as Make Copies) do not 
appear, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility 
provided in the HP All-in-One program group. 
For more information, see:
Uninstall and reinstall the software
The registration screen does not appear
Cause: The registration screen did not launch automatically. 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet F4100 
All-In-One series , and then clicking Product Registration.
The HP Digital Imaging Monitor does not appear in the system tray 
Cause: The installation might not be complete. 
Solution: If the HP Digital Imaging Monitor does not appear in the system tray 
(normally located at the lo wer-right corner of the desktop), start the HP Solution 
Center. 
If the appropriate buttons for your device (such as  Make Copies) do not appear, your 
installation might not be complete, and you might need to uninstall and then reinstall 
the software. Do not simply delete the HP All-in-One application files from your hard
drive. Make sure to remove them properly using the uninstall utility provided in the 
HP All-in-One program group. 
For more information, see:
Uninstall and reinstall the software
Missing HP Photosmart Software
Cause: The HP Photosmart Software is not installed.
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							Solution:Install the HP Photosmart Software that came with the HP All-in-One. If 
it is installed, restart your computer. 
To install the HP Photosmart Software 
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then 
start the Setup program. 
2. When prompted, click Install More Software to install the HP Photosmart 
Software. 
3. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off. 
Solution: Turn the HP All-in-One on.
Cause:The computer is turned off. 
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer. 
Solution: Check the connection from the HP All-in-One to your computer. Verify 
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your 
computer. After the cable is connected properly, turn the HP All-in-One off and then 
on again.
For more information on setting up the HP All-in-One and connecting it to your 
computer, see the Setup Guide that came with the HP All-in-One.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then 
reinstall the software. Do not  simply delete the HP All-in-One application files from your
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							computer. Make sure to remove them properly using the uninstall utility provided when 
you installed the software that  came with the HP All-in-One. 
To uninstall from a Windows computer, method 1 
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One 
to your computer until after you have reinstalled the software. 
2. On the Windows taskbar, click Start, Programs or All Programs, HP, Deskjet F4100 
All-In-One series , Uninstall. 
3. Follow the onscreen instructions. 
4. If you are asked whether you would like to remove shared files, click No. 
Other programs that use these files might not work properly if the files are deleted. 
5. Restart your computer.
NOTE:It is important that you disconnect the HP All-in-One before restarting 
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD- 
ROM drive, and follow the onscreen instructions and the instructions provided in the 
Setup Guide that came with the HP All-in-One. 
7. After the software is installed, connect the HP All-in-One to your computer. 
8. Press the On button to turn the HP All-in-One on. 
After connecting and turning on the HP All-in-One, you might have to wait several 
minutes for all of the Plug and Play events to complete. 
9. Follow the onscreen instructions. 
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click Start, Settings, Control Panel. 
2. Double-click Add/Remove Programs. 
3. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. 
Follow the onscreen instructions. 
4. Disconnect the HP All-in-One from your computer. 
5. Restart your computer.
NOTE:It is important that you disconnect the HP All-in-One before restarting 
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start 
the Setup program. 
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that 
came with the HP All-in-One. 
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
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							1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start 
the Setup program. 
2. Disconnect the HP All-in-One from your computer. 
3. Select Uninstall and follow the onscreen directions. 
4. Restart your computer.
NOTE:It is important that you disconnect the HP All-in-One before restarting 
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
5.Start the Setup program for the HP All-in-One again. 
6. Select Install. 
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that 
came with the HP All-in-One. 
When the software installation is complete, the  HP Digital Imaging Monitor icon appears 
in the Windows system tray. 
To verify that the software is properly installed, double-click the HP Solution Center icon 
on the desktop. If the HP Solution Center shows the essential icons ( Scan Picture 
and  Scan Document), the software has been properly installed.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the 
print cartridges. If you receive an error message about the print cartridges, see Print
cartridge messages  for more information. 
Try the following: 
To troubleshoot print cartridges 
1. Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Ch eck for possible damage to the copper- 
colored contacts or ink nozzles. 
Make sure the plastic tape has been removed.  If it is still covering the ink nozzles, 
gently remove the plastic tape by using the pink pull tab. 
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print 
cartridge forward until it  clicks into the socket.
3.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
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