HP DeskJet F4180 User Manual

							Solution:Open the file in another application, and save it in a format that the HP All- 
in-One softwa re recognizes. 
For more information, see:
Supported file types for the HP All-in-One
Invalid file name
Cause: The file name you entered is invalid. 
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One 
When you save a scanned image, the HP All-in-One software recognizes the following 
file formats: BMP, DCX, FPX,  GIF, JPG, PCD, PCX, and TIF.
General user messages
The following is a list of messages related to common user errors: 
•Cannot crop 
•Disconnected 
•No scan options
•Out of disk space 
Cannot crop 
Cause: The computer does not have enough memory. 
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such  as screen savers and virus checkers. If you turn off your 
virus checker, remember to turn it back on after you finish your scan. 
If this problem occurs frequently, or if  you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the 
user guide that came with your computer for more information.
Cause: For scanning, there must be at least 50 MB of space available on your 
computers hard disk. 
Solution: Empty the Recycle Bin on your desktop. You might also need to remove 
files from the hard disk; for example, delete temporary files.
Disconnected 
Cause: Several situations can cause this error message to appear. 
• Your computer is not turned on. 
• Your computer is not connected to the HP All-in-One.
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							•The software that came with the HP All-in-One was not installed correctly. 
• The software that came with the HP All-in-One is installed, but it is not running. 
Solution: Make sure your computer is turned on and is connected to the HP All-in- 
One. Also make sure you in stalled the software that came with the HP All-in-One. 
For more information, see:
Communication problems over a USB connection
No scan options
Cause: The software that came with the HP All-in-One is not running, or has never 
been installed. 
Solution: Make sure the software is installed and running. For more information, 
see the Setup Guide that came with the HP All-in-One.
Out of disk space 
Cause: There is not enough available memory on your computer to perform the 
task. 
Solution: Close some applications and try the task again.
Paper messages
The following is a list of paper-related error messages: 
•Cannot load paper from input tray 
•Ink is drying 
•Out of paper 
•Paper jam, misfeed or blocked carriage
•Paper mismatch
•Wrong paper width 
Cannot load paper from input tray 
Cause: There is not enough paper in the input tray. 
Solution: If the HP All-in-One is out of paper or there are only a few sheets 
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press the  Resume button on the control panel 
of the HP All-in-One.
Ink is drying 
Cause: Transparencies and some other media require a drying time that is longer 
than normal.
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							Solution:Leave the sheet in the output tray until the message disappears. If it is 
necessary to remove the printed sheet before the message disappears, carefully hold 
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper 
Cause: There is not enough paper in the input tray. 
Solution: If the HP All-in-One is out of paper or there are only a few sheets 
remaining, load more paper in the input tray. If there is paper in the input tray, remove 
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue yo ur print job, press the Resume button on the control panel 
of the HP All-in-One.
Cause: The rear door is off the HP All-in-One. 
Solution: If you removed the rear door to clear a paper jam, replace it. 
For more information, see:
Clear paper jams
Paper jam, misfeed or blocked carriage
Cause: The HP All-in-One has a paper jam. 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Cause: The print carriage is blocked. 
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print 
carriage (including any packing materials), and then turn the HP All-in-One on again.
Paper mismatch 
Cause: The print setting for the print job does not match the paper type or size 
loaded in the HP All-in-One.
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							Solution:Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•Set the paper type for printing 
•Choose papers for printing and copying
Wrong paper width 
Cause: The print setting for the print job does not match the paper type or size 
loaded in the HP All-in-One. 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•Set the paper type for printing 
•Choose papers for printing and copying
Power and connection messages
The following is a list of power- and connection-related error messages: 
•HP All-in-One not found 
•Communication test failed
•Improper shutdown 
•Two-way communication lost 
HP All-in-One not found 
Cause: This error applies only to USB-connected devices. The USB cable is not 
plugged in properly. 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occu r. Make sure the USB cable is securely connected to 
the HP All-in-One and the computer, as shown below.
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							For more information, see:
Communication problems over a USB connection
Communication test failed 
Cause: The HP All-in-One is turned off. 
Solution: Look at the On light located on the front of the HP All-in-One. If it is not 
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the 
HP All-in-One.
Cause: The computer is not communicating with the HP All-in-One. 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occur. Make sure the USB cable is connected to the HP All- 
in-One and the computer as shown below.
For more information, see:
Communication problems over a USB connection
Improper shutdown 
Cause: The last time the HP All-in-One was used, it was not turned off properly. If 
the HP All-in-One is turned off by turning  off the switch on a power strip or by using 
a wall switch, the device can be damaged. 
Solution: Press the On button located on the control panel of the HP All-in-One to 
turn the device on and off.
Two-way communication lost 
Cause: The HP All-in-One is turned off. 
Solution: Look at the On light located on the front of the HP All-in-One. If it is not 
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
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							the HP All-in-One and plugged into a power outlet. Press the On button to turn on the 
HP All-in-One.
Cause: The HP All-in-One is not connected to the computer. 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occu r. Make sure the USB cable is securely connected to 
the HP All-in-One and the computer, as shown below.
For more information, see:
Communication problems over a USB connection
Print cartridge messages
The following is a list of print cartridge error messages: 
•Low on ink 
•Need alignment or alignment failed 
•Print cartridge is missing, incorrectly installed, or not intended for your device 
•Printing in ink-backup mode
•Print cartridge is faulty or not installed properly 
Low on ink 
Cause: One or both print cartridges might be out of ink. 
Solution: Check the estimated ink levels remaining in the print cartridges. If the 
print cartridges are low or out of ink, you might need to replace the print cartridges.
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The 
ink levels in print cartridges that are refilled or have been used in other devices,
might not register accurately.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the 
self-test report shows a problem, clean the print cartridges. If the problem persists, 
you might need to replace the print cartridges.
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							NOTE:Do not remove the old print cartridge until a new one is available.
For more information on print cartridges, see Print cartridge troubleshooting.
Need alignment or alignment failed 
Cause: The incorrect type of paper is loaded in the input tray. 
Solution: If you have colored paper loaded in the input tray when you align the print 
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might 
have a defective sensor or print cartridge. 
To find support and warranty information, go to the HP Web site at www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support.
Cause: Protective tape is covering the print cartridges. 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, care fully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
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							Cause:The contacts on the print cartridge are not touching the contacts in the print 
carriage. 
Solution: Remove and then reinsert the print cartridges. Verify that they are fully 
inserted and locked in place.
Cause: The print cartridge or sensor is defective. 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support.
Cause:You installed new print cartridges that might need alignment. 
Solution: You must align the print cartridges to ensure excellent print quality. 
If the alignment error persists and you cannot clear it , your print cartridge might be 
defective. Contact HP for support. 
To find support and warranty information, go to the HP Web site at www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support. 
For more information, see:
Align the print cartridges
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause: The print cartridge is missing. 
Solution: One or both of the print cartridges is missing. Remove and reinsert the 
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges. 
For more information on  print cartridges, see Print cartridge troubleshooting.
Cause:Protective tape is covering the print cartridges. 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
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							covering the ink nozzles, carefully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed 
incorrectly. 
Solution: Remove and then reinsert the print cartridges. Verify that they are fully 
inserted and locked in place. 
If the problem persists, clean the copper-colored contacts of the print cartridges.
For more information on print cartridges, see Print cartridge troubleshooting .
Cause:The print cartridge is defective or not intended for use in this device. 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support.
Printing in ink-backup mode 
Cause: When the HP All-in-One detects that only one print cartridge is installed, 
ink-backup mode is initiated. This printing mode lets you print with a single print 
cartridge, but it slows the device and affects the quality of printouts. 
Solution: If you receive the ink-backup mode message and two print cartridges are 
installed in the HP All-in-One, verify that the protective piece of plastic tape has been
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							removed from each print cartridge. When plastic tape covers the print cartridge 
contacts, the device cannot detect that the print cartridge is installed.
Print cartridge is faulty or not installed properly 
Cause: The printer cannot print if the print cartridges are faulty, or if they are not 
installed properly. 
Solution: 
To resolve the problem 
1. Open the print cartridge door. 
2. Do one of the following: 
• If an error message is displayed on screen, remove the print cartridge that is 
named in the error message. Go to step 3. 
• If an error message is not displayed, remove and reinstall each print cartridge 
and close the print cartridge door. 
If the Check Print Cartridge light is not flashing, the problem is solved. 
If the Check Print Cartridge light is flashing, go to step 4. 
3. Reinstall the print cartridge and close the print cartridge door. For more 
information, see Replace the print cartridges . 
If the Check Print Cartridge light is not flashing, the problem is solved. 
If the Check Print Cartridge light is flashing, go to step 4. 
4. Manually clean the print cartridge. For more information, see Clean the print
cartridge contacts. 
5. Reinsert the print cartridge in the device and close the print cartridge door. 
If the Check Print Cartridge light is still flashing, the print cartridge is faulty and 
must be replaced.
NOTE: You can print with one print cartridge in ink-backup mode if you do 
not have a replacement print cartridge available. For more information, see
Use ink-backup mode .
6.If the Check Print Cartridge light continues to flash after replacing the print 
cartridge, visit HP  Technical Support at www.hp.com/support.
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