HP DeskJet F4180 User Manual

							Printouts or copies have vertical streaks 
Cause: The paper type is not suitable for the HP All-in-One. 
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in- 
One might not fully cover the surface of the paper. Use HP Premium Papers or any 
other paper type that is appropriate for the HP All-in-One. 
For more information, see:
Information on paper
Paper is not picked up  from the input tray 
Cause: There is not enough paper in the input tray. 
Solution: If the HP All-in-One is out of paper or there are only a few sheets 
remaining, load more paper in the input tray. If there is paper in the input tray, remove 
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue yo ur print job, press the Resume button on the control panel 
of the HP All-in-One. 
For more information, see:
Load full-size paper
Printouts or copies are slanted or skewed
Cause: The paper is not feeding properly or is loaded incorrectly. 
Solution: Make sure the paper is loaded correctly. 
For more information, see:
Load full-size paper
Cause: More than one type of paper is loaded in the input tray. 
Solution: Load only one type of paper at a time.
Print troubleshooting
Use this section to solve these printing problems: 
•Envelopes prin t incorrectly 
•Borderless printing produces unexpected results
•The HP All-in-One is not responding
•The HP All-in-One prints meaningless characters 
•Nothing happens when I try to print 
•The pages in my document came out in the wrong order 
•The margins are not printing as expected 
•Text or graphics are cut off at the edge of the page
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							•A blank page came out while printing 
•Ink is spraying the inside of the HP All-in-One when I print a photo 
Envelopes print incorrectly 
Cause: A stack of envelopes is loaded incorrectly. 
Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Cause:The wrong type of envelope is loaded. 
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps 
or windows.
Borderless printing produces unexpected results 
Cause: Printing a borderless image from a non-HP software application produces 
unexpected results. 
Solution: Try printing the image from the photo imaging software that came with 
the HP All-in-One.
Cause: Use of inappropriate media. 
Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Premium 
Plus Photo Papers with a tear-off tab. When you remove the tear-off tab, the printed
image is borderless and extends to the edges of the paper. 
For more information, see:
Print a borderless image
The HP All-in-One is not responding
Cause: The HP All-in-One is busy with another task. 
Solution: If the HP All-in-One is performing another task such as copying or 
scanning, your print job will be delayed until the HP All-in-One completes the current 
task.
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							Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the HP All-in-One, check your computer to see if there are any 
messages.
Cause: The HP All-in-One has a paper jam. 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Cause: The HP All-in-One is out of paper. 
Solution: Load paper in the input tray. 
For more information, see:
Load full-size paper
Cause: The print carriage has stalled. 
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print 
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One. 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
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							If the connections are secure, and nothing has printed several minutes after you sent 
a print job to the HP All-in-One, check the status of the HP All-in-One. In the 
HP Photosmart Software, click  Status. 
For more information, see:
Communication problems over a USB connection
Cause: The HP All-in-One is turned off. 
Solution: Look at the On light located on the front of the HP All-in-One. If it is not 
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the 
HP All-in-One.
Cause: The HP All-in-One experienced an error. 
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the 
power cord back in, and then press the  On button to turn on the HP All-in-One.
Cause:The status of the printer driver has changed. 
Solution: The printer driver status might have changed to either offline or stop 
printing . 
To check the printer driver status 
1. In the HP Solution Center, click the device tab. 
2. Click Settings. 
3. Click Status. 
If the status is  offline or stop printing, change the status to ready.
Cause:A deleted print job is still in the queue. 
Solution: A print job might remain in the queue after it has been cancelled. The 
cancelled print job jams the queue and prevents the next print job from printing. 
From your computer, open the printer folder and see if the cancelled job remains in 
the print queue. Try to delete the job from  the queue. If the print job remains in the 
queue, try one or both of the following: 
• Disconnect the USB cable from the HP All-in-One, restart the computer, and then 
reconnect the USB cable to the HP All-in-One. 
• Shut down the HP All-in-One, restart the computer, and then restart the HP All- 
in-One.
The HP All-in-One prints meaningless characters 
Cause: The memory in the HP All-in-One is full. 
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn 
them both on and try printing again.
Cause: The document is corrupt.
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							Solution:Try printing another document from the same software application. If this 
works, then try printing a previously saved  version of the document that is not corrupt.
Nothing happens when I try to print 
Cause: The HP All-in-One is turned off. 
Solution: Look at the On light located on the front of the HP All-in-One. If it is not 
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the 
HP All-in-One.
Cause: The HP All-in-One is busy with another task. 
Solution: If the HP All-in-One is performing another task such as copying or 
scanning, your print job will be delayed until the HP All-in-One completes the current 
task. 
Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One is not the selected printer. 
Solution: Make sure the HP All-in-One is the selected printer in your software 
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer 
is automatically select ed when you select Print in the File menu of your different 
software applications. For more information, see Make the HP All-in-One the
default printer .
Cause:The computer is not communicating with the HP All-in-One. 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
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							If the connections are secure, and nothing has printed several minutes after you sent 
a print job to the HP All-in-One, check the status of the HP All-in-One. In the 
HP Photosmart Software, click  Status. 
For more information, see:
Communication problems over a USB connection
Cause: The HP All-in-One has a paper jam. 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Cause: The print carriage has stalled. 
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print 
carriage (including any packing materials), and then turn the HP All-in-One on again.
Cause: The HP All-in-One is out of paper. 
Solution: Load paper in the input tray. 
For more information, see:
Load full-size paper
The pages in my document came out in the wrong order
Cause: The print settings are set to print the first page of your document first. 
Because of the way the paper feeds through the HP All-in-One, this means the first 
page will be print side up at the bottom of the stack. 
Solution: Print the document in reverse order. When the document finishes 
printing, the pages will be in correct order. 
For more information, see:
Print a multiple-page document in reverse order
The margins are not printing as expected
Cause: The margins are not set correctly in your software application.
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							Solution:Check the printer margins. 
Make sure the margin settings for the document do not exceed the printable area of 
the HP All-in-One. 
To check your margin settings 
1. Preview your print job before sending it to the HP All-in-One. 
2. Check the margins. 
The HP All-in-One uses the margins you have set in your software application, 
as long as they are greater than the minimum margins the HP All-in-One supports. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application.
Cause: The paper size setting might not be set correctly for the project you are 
printing. 
Solution: Verify that you have selected the proper paper size setting for your 
project. Make sure that you have loaded the correct paper size in the input tray. 
For example, in some countries/regions you may need to specify A4 as the paper 
size if A (letter) is the default value. 
For more information, see:
Set the paper type for printing
Cause: The paper guides are not positioned correctly. 
Solution: Remove the stack of paper from the input tray, and then reload the paper. 
Make sure that you slide the paper-width guide inward until it stops at the edge of the 
paper. 
For more information, see:
Load paper
Cause: A stack of envelopes is loaded incorrectly. 
Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
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							For more information, see:
Load envelopes
Text or graphics are cut off at the edge of the page 
Cause: The margins are not set correctly in your software application. 
Solution: Make sure the margin settings for the document do not exceed the 
printable area of the HP All-in-One. 
To check your margin settings 
1. Preview your print job before sending it to the HP All-in-One. 
2. Check the margins. 
The HP All-in-One uses the margins you have set in your software application, 
as long as they are greater than the minimum margins the HP All-in-One supports. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application.
Cause: The size of the document you are printing is larger than the paper loaded 
in the input tray. 
Solution: Make sure the layout of the document you are trying to print fits on a paper 
size supported by the HP All-in-One. 
To preview the print layout 
1. Load the correct paper size into the input tray. 
2. Preview your print job before sending it to the HP All-in-One. 
3. Check the graphics in the document to make sure that the current size fits within 
the printable area of the HP All-in-One. 
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP:Some software applications allow you to scale the document to fit the paper 
size currently selected. A dditionally, you can scale the size of a document from 
the print  Properties dialog box.
Cause:The paper is loaded incorrectly. 
Solution: If the paper is misfeeding, it could cause parts of the document to cut off. 
Remove the stack of paper from the input tray, and then reload the paper. Make sure 
that you slide the paper-width guide inward until it stops at the edge of the paper. 
For more information, see:
Load full-size paper
A blank page came out while printing 
Cause: If you are printing black text, and a blank page comes out of the HP All-in- 
One, the black print cartridge might be empty.
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							Solution:Check the estimated ink levels remaining in the print cartridges. If the 
print cartridges are low or out of ink, you might need to replace the print cartridges. 
If there is ink remaining in the print cartridges, but you are still noticing a problem, 
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges. 
For more information on print cartridges, see Print cartridge troubleshooting .
Cause:The document you are printing contains an additional blank page. 
Solution: Open the document file in your software application and remove any extra 
pages or lines at the end of the document.
Cause: The HP All-in-One picked up two sheets of paper. 
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in 
the input tray. If there is plenty of paper in  the input tray, remove the paper, tap the 
stack of paper against a flat surface, and reload the paper into the input tray. 
For more information, see:
Load full-size paper
Cause: The protective plastic tape was only partially removed from the print 
cartridge. 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still 
covering the ink nozzles, care fully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
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							For more information, see:
Replace the print cartridges
Ink is spraying the inside of the HP All-in-One when I print a photo 
Cause: The borderless print settings require photo paper to be loaded in the input 
tray. You are using the wrong paper type. 
Solution: Make sure you load photo paper in the input tray before you print a 
borderless print job.
Copy troubleshooting
Use this section to solve these copy problems: 
•Nothing happens when I try to copy 
•Parts of the original do not appear or are cut off 
•The printout appears enlarged on the page 
•The printout is blank
•A borderless copy has white space around the edges 
Nothing happens when I try to copy 
Cause: The HP All-in-One is turned off. 
Solution: Look at the On light located on the front of the HP All-in-One. If it is not 
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to 
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the 
HP All-in-One.
Cause: The original is placed incorrectly on the glass. 
Solution: Place your original with the side you want to copy or scan face down on 
the left front corner of the glass.
Cause: The HP All-in-One might be busy copying or printing.
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