HP DeskJet F4180 User Manual

							are removing it so you can print high-quality photos with the photo and tri-color print 
cartridges. 
To insert a print cartridge into the print cartridge protector 
▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it 
securely into place.
To remove the print cartridge from the print cartridge protector 
▲ Press down on the top of the print cartridge protector to release the print cartridge, 
then gently remove the print cartridge out of the print cartridge protector.
Align the print cartridges
The HP All-in-One prompts you to align cartrid ges every time you install or replace a print 
cartridge. You can also align the print cartridges at any time from the control panel or by 
using the software you installed with the HP All-in-One. Aligning the print cartridges
ensures high-quality output.
NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will 
not prompt you to align the print cartridges. The HP All-in-One remembers the 
alignment values for that print cartridge, so you do not need to realign the print 
cartridges.
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							To align newly installed print cartridges 
1. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 
The HP All-in-One prints a print cartridge alignment sheet.
NOTE: If you have colored paper loaded in the input tray when you align the print 
cartridges, the alignment will fail. Load unused plain white paper into the input 
tray, and then try the alignment again. 
If the alignment fails again, you might have a defective sensor or print cartridge. 
Contact HP Support. Go to www.hp.com/support . If prompted, choose your 
country/region, and then click  Contact HP for information on calling for technical 
support.
2. Load the print cartridge alignment sheet print side down on the left front corner of the 
glass with the top of the page to the left. 
3. Press the Scan button. 
The HP All-in-One aligns th e print cartridges. Recycle or discard the print cartridge 
alignment sheet. 
To align the print cartridges from the HP Photosmart Software 
1. Load letter or A4 unused plain white paper into the input tray.
NOTE:If you have colored paper loaded in the input tray when you align the print 
cartridges, the alignment will fail. Load unused plain white paper into the input 
tray, and then try the alignment again. 
If the alignment fails again, you might have a defective sensor or print cartridge. 
Contact HP Support. Go to www.hp.com/support . If prompted, choose your 
country/region, and then click  Contact HP for information on calling for technical 
support.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Services tab, and then click 
Service this device .
The Printer Toolbox appears. 
3. Click the Device Services tab. 
4. Click Align the Print Cartridges. 
The HP All-in-One prints a print cartridge alignment sheet. 
5. Load the print cartridge alignment sheet print side down on the left front corner of the 
glass. 
6. Press the Scan button. 
The HP All-in-One aligns th e print cartridges. Recycle or discard the print cartridge 
alignment sheet. 
Related topics
Control panel buttons
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							Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the 
lines of color or when a color is muddy after installing a print cartridge for the first time. 
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles. 
To clean the print cartridges from the HP Photosmart Software 
1. Load letter, A4, or legal unused plain white paper into the input tray. 
2. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Services tab, and then click 
Service this device .
The Printer Toolbox appears. 
3. Click the Device Services tab. 
4. Click Clean the Print Cartridges. 
5. Follow the prompts until you are satisfied with the quality of the output, and then 
click  Done. 
If copy or print quality still seems poor after you clean the print cartridges, try cleaning 
the print cartridge contacts before replacing the affected print cartridge. 
Related topics 
•Clean the print cartridge contacts 
•Replace the print cartridges
Clean the print cartridge contacts
Clean the print cartridge contacts if you get repeated messages on your computer screen 
prompting you to check a print cartridge after you already have cleaned or aligned the 
print cartridges, or if the Check Print Cartridge light is blinking. 
Before cleaning the print cartridge contacts, remove the print cartridge and verify that 
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts. 
Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or 
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the HP All-in-One.
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							To clean the print cartridge contacts 
1. Turn on the HP All-in-One and open the print cartridge door. 
The print carriage moves to the center of the HP All-in-One. 
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the HP All-in-One. 
3. Lightly press down on the print cartridge to release it, and then pull it toward you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more  than 30 minutes.
4.Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any 
excess water from it. 
6. Hold the print cartridge by its sides. 
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes before reinserting.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks 
into place. 
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
HP All-in-One. 
Related topics 
•Clean the area around the ink nozzles
•Replace the print cartridges
Clean the area around the ink nozzles
If the HP All-in-One is used in a dusty environment, a small amount of debris might 
accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
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							When debris gets on the print cartridges, it can cause ink streaks and smudges on printed 
pages. Ink streaking can be corrected by cleaning around the ink nozzles as described 
here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks 
and smudges on your printed pages after you have already cleaned the print 
cartridges by using the software you installed with the HP All-in-One.
Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or 
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching 
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles 
1. Turn on the HP All-in-One and open the print cartridge door. 
The print carriage moves to the center of the HP All-in-One. 
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the HP All-in-One. 
3. Lightly press down on the print cartridge to release it, and then pull it toward you out 
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean 
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more than 30 minutes.
4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 
5. Lightly moisten a clean foam rubber swab with distilled water.
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							6.Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION:Do not clean the nozzle plate.
7.Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks 
into place. 
8. Repeat if necessary for the other print cartridge. 
9. Gently close the print cartridge door and plug the power cord into the back of the 
HP All-in-One. 
Related topics
Clean the print cartridges
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine bleach.
Color fabricWash the fabric in cold water and use sudsy ammonia.
CAUTION:Always use cold water to remove ink from fabric. Warm or hot water can 
set the ink into the fabric.
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							11 Shop for printing supplies
You can order HP products, such as recommended types of paper and print cartridges, 
online from the HP Web site. 
This section contains the following topics:
•Order paper or other media 
•Order print cartridges 
•Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers or HP All- 
in-One Paper, go to www.hp.com/buy/supplies . If prompted, choose your country/region, 
follow the prompts to select your product, and then click one of the shopping links on the 
page.
Order print cartridges
For a list of print cartridge numbers, see the printed documentation that came with the 
HP All-in-One. You can also use the software  that came with the HP All-in-One to find 
out the reorder number for all the print cartridges. You can order print cartridges online 
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your device and purchase print cartridges. 
To order HP papers and other supplies, go to www.hp.com/buy/supplies . If prompted, 
choose your country/region, follow the prompts to select your product, and then click one 
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it 
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges through the HP Photosmart Software 
1. In the HP Solution Center, click Settings, point to Print Settings, and then click 
Printer Toolbox .
NOTE:You can also open the Printer Toolbox from the Print Properties dialog 
box. In the  Print Properties dialog box, click the Services tab, and then click 
Service this device .
2.Click the Estimated Ink Levels tab.
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							3.Click Print Cartridge Ordering Information. 
The print cartridge reorder numbers appear. 
4. Click Order Online. 
HP sends detailed printer information, including model number, serial number, and 
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Order other supplies
To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or 
other printed documentation, or other custom er-replaceable parts, call the phone number 
for your country/region.
Country/regionNumber for ordering
Asia Pacific (except for Japan)65 272 5300
Australia1300 721 147
Europe+49 180 5 290220 (Germany) 
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/
support . If prompted, choose your country/region, and then click Contact HP for 
information on calling for technical support.
NOTE: At this time, some portions of the HP Web site are available in English only.
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							12 Troubleshooting
This section contains the following topics: 
•Troubleshooting tips 
•Hardware setup troubleshooting 
•Software installation troubleshooting 
•Print cartridge troubleshooting 
•Print quality troubleshooting
•Print troubleshooting
•Copy troubleshooting 
•Scan troubleshooting 
•Errors
Troubleshooting tips
This section contains the following topics: 
•Communication problems over a USB connection 
•Information on paper
•Clear paper jams
•View the Readme file
Communication problems over a USB connection
If the HP All-in-One and computer are not communicating with each other, try the 
following: 
• Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All- 
in-One is turned off. Make sure the power cord is firmly connected to the HP All-in- 
One and plugged into a power outlet. Press the  On button to turn on the HP All-in- 
One. 
• Check the USB cable. If you are using an older cable, it might not be working properly. 
Try connecting it to another product to s ee if the USB cable works. If you experience 
problems, the USB cable might need to be replaced. Also verify that the cable does 
not exceed 3 meters (9.8 feet) in length.
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							•Check the connection from the HP All-in-One to your computer. Verify that the USB 
cable is securely plugged into the USB port on the back of the HP All-in-One. Make 
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
• If you are connecting the HP All-in-One through a USB hub, make sure the hub is 
turned on. If the hub is on, try connecting directly to your computer. 
• Check other printers or scanners. You might need to disconnect older products from 
your computer. 
• Try connecting the USB cable to another USB port on your computer. After you check 
the connections, try restarting your computer. Turn the HP All-in-One off and then on 
again. 
• If necessary, remove the software you installed with the HP All-in-One and then install 
it again. 
For more information, see:
•Uninstall and reinstall the software 
•Find more information
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper 
types before buying a large quantity. Find a paper type that works well and is easy to 
purchase. HP Premium papers are designed for the best quality results. In addition, follow 
these tips: 
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It 
can feed incorrectly through the paper path, causing paper jams. 
• Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you 
plan to use immediately. When you have finished printing, return any unused photo 
paper to the plastic bag. 
• Do not leave unused photo paper in the input tray. The paper might start to curl, which 
might reduce the quality of your printouts. Curled paper can also cause paper jams. 
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print 
quality.
Chapter 12 
78 Troubleshooting
Troubleshooting