HP Deskjet 9800 User Manual

MediaSizeQuantityAvailabilityPart number
50.8 x 101.6 mm
(2 x 4 inches)215.9 x 279.4 mm
(8.5 x 11 inches)
HP Shipping Labels,
50.8 x 101.6 mm
(2 x 4 inches)A
215.9 x 279.4 mm
(8.5 x 11 inches)100 sheetsEuropeQ2592A
HP Shipping Labels ,
84.66 x 101.6 mm
(3 1/3 x 4 inches)A
215.9 x 279.4 mm
(8.5 x 11 inches)100 sheetsEuropeQ2594A
HP Note Cards152.4 x 203.2 mm
(6 x 8 inches)50 setsNorth AmericaQ5505A
HP Note Cards (with
content CD)152.4 x 203.2 mm
(6 x 8 inches)30 setsNorth AmericaQ5504A
HP Note Cards...

MediaSizeQuantityAvailabilityPart number
215.9 x 279.4 mm
(8.5 x 11 inches)
HP Matte Greeting
Cards, White, 1/4 foldA
215.9 x 279.4 mm
(8.5 x 11 inches)20 sets C1812A
HP Matte Greeting
Cards, White, 1/4 foldA4
210 x 297 mm
(8.27 x 11.69 inches)20 sets C6042A
HP Matte Greeting
Cards, White, 1/2 foldA4
210 x 297 mm
(8.27 x 11.69 inches)20 setsNorth AmericaC7018A
HP Matte Greeting
Cards, White, 1/2
fold (with Disney
friends)A4
210 x 297 mm
(8.27 x 11.69 inches)
15 sets North America Q5522A
Brochure papers...

9 Customer support and warranty
The information in this section suggests solutions to common problems. If your printer is not
operating properly and the suggestions in this guide do  not solve your problem, try using one of the
following support services to obtain assistance. 
●
Obtaining electronic support
●
HP Instant Support
●
HP Telephone Support
●
Hewlett-Packard Limited Warranty Statement
133
 

Obtaining electronic support
You can obtain support from HP from the following electronic sources:
■Web
Visit the printer website on hp.com for  the latest software, product, operating system, and
support information: 
http://www.hp.com/support/dj9800 .
■ Toolbox (Windows)
The Toolbox provides easy, step-by-step solutions to common printing problems. See 
Using the
Toolbox .
134 9  Customer support and warranty 
 

HP Instant Support
HP Instant Support is a web-based tool that provides product-specific services, troubleshooting tips,
and information about your printers ink and media usage. You must have an Internet connection to
use HP Instant Support.
To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information
tab.
NOTE HP Instant Support web pages are dynamically created. Do not bookmark this site;
always access it from the Toolbox.
HP Instant Support  135
 

HP Telephone Support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
■ Before you call
■ Telephone support numbers
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following
information before calling.
1Print the printer diagnostics page. See 
Printing a diagnostics page . If the printer does not print,
get the following information ready:
● model number and serial number (Check the back of the printer.)
● printer...

Country/RegionTelephone number
Bahamas1-800-711-2884
Bahrain800 171
Barbados001-800-8722881
Belgium078 600 600
Belize811
Bermuda1-800-711-2884
Bolivia0-800-1110
Bosnia-Hercogovina*
BrazilOutside São Paolo: 0800-157751
Greater Sao Paolo: (11) 4689-2012
Brit. Virgin Islands001-800-8722881
Bulgaria*
Canada(905) 206-4663
(877) 621-4722
Cayman Islands1-800-711-2884
Chile800-3600999
China021-38814518
Colombia01-8000-114726
Costa Rica0-800-011-0524
Croatia*
Cyprus800 9 2649
Czech Republic2 61 307 310
Denmark70...

Country/RegionTelephone number
Zur weiteren Klärung oder um zusätzliche Information zu erhalten,
können Sie Kontakt mit der Online-Kundenbetreuung von HP
(
http://www.hp.com/cpso-support/guide/psd/cscemea.html)
aufnehmen.
Gibraltar0870 842 2339
Greece801 11 22 55 47
Guatemala1-800-999-5105
Guyana165
Haiti183
Honduras800-0-123
Hong Kong SAR85 (2) 2802 4098
Hungary1 382 1111
Iceland507 10 00
India+91-80-8526900 or 1 600 447-737
Support in Hindi and English
Indonesia+62 (21) 350 3408
Ireland1890 946 500...

Country/RegionTelephone number
Monaco0826 104949
Morocco22 40 47 47
Netherlands0900 117 0000
New Zealand+64 (9) 356 6640
Nicaragua174
Nigeria*
Norway800 62 800
Oman+971 4 366 2020
Panama001-800-711-2884
Peru0-800-10111
Philippines(2) 867 3551
Poland22 5666 000
Portugal213 164 164
Puerto Rico1 877 232 0589
Qatar+971 4 366 2020
Romania+40 (21) 315 4442
RussiaMoscow: 095 797 3520
St. Petersburg: 812 346 7997
San Marino02 3859 1212
Saudi Arabia800 897 1444
Serbia and Montenegro+359 (2) 960-1963
Singapore6272...

Country/RegionTelephone number
Tunisia71 89 12 22
Turkey212 444 71 71
United Kingdom0870 842 2339
UkraineKiev: 44 4903520
United Arabic Emirates (UAE)800 4520
04 366 2020
United States1-800 HP INVENT
Vatican City02 3859 1212
Vietnam(8) 823 4530
West Africa (English-speaking countries/regions)*
West Africa (French-speaking countries/regions)+351 213 17 63 80
Yemen +971 4 366 2020
* For support information, call your HP service provider.
1409  Customer support and warranty