HP Deskjet 9800 User Manual

Printer Status tab
The Printer Status  tab displays ink level information for each print cartridge and also printer status.
The printer selection drop-down list lets you select the printer you wish to use with the Toolbox
utilities. It lists printers that are compatible with the Toolbox. The status window displays messages
related to current printer status, such as  Printing job, Top cover open , and Print cartridge empty .
Click this button...To...
Ink Cartridge InformationDisplay the order numbers for...

Information tab
The Information  tab lets you register the printer and display printer hardware information. It also
provides access to online troubleshooting through HP Instant Support, as well as information about
your printer usage, using the printer, troubleshooting, and contacting H\
P.
Click this button...To...
myPrintMileageAccess the myPrintMileage website and your printer usage
information. You must have Internet access to perform this
operation.
Printer HardwareDisplay the printer model and...

■Managing ink and media usage (myPrintMileage)
Helps you manage and forecast printer supplies usage.
■ Self diagnostic testing for your device
Runs a diagnostic test of your device. Select  Printer on the  Self Help  menu on the Instant
Support page to start diagnosing the devices. HP  Instant Support checks the computer, and a list
of configured devices appears. When you select the device that you want to diagnose,
HP Instant Support can help you with such tasks  as making sure that you have the latest...

myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of two parts:
■ myPrintMileage website
■ myPrintMileage AutoSend, a utility that periodically updates the device usage information on the
myPrintMileage website
To use myPrintMileage, you must have the following:
■ Toolbox (Windows) installed
■ Internet connection
■ Device connected
NOTE HP recommends that you enable...

Printer Services tab
The Printer Services  tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
Click this button...To...
Align Print CartridgesAlign the print cartridges. See Aligning the print cartridges
for more information.
Clean Print CartridgesClean the print cartridges. See Cleaning the print cartridges
for more information.
Calibrate ColorBalance color tints on printed pages. See Calibrating the
color  for more...

Using the HP Inkjet Toolbox (Macintosh)
The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test
page, print a configuration page for the printer, and find website support information.
Displaying the HP Inkjet Toolbox
1 Double-click the  Macintosh HD icon on the desktop.
2 Select  Applications , Utilities , and then  HP Printer Selector .
Viewing the HP Inkjet Toolbox panels
The following options are available on  the HP Inkjet Toolbox Panel menu:
■ WOW! :...

6 Troubleshooting
This section contains the following information:
●
Troubleshooting tips and resources
●
General troubleshooting tips
●
Printing a demo page
●
Printing a diagnostics page
●
Resolving printing problems
●
Poor print quality and unexpected printouts
●
Resolving paper-feed problems
●
Troubleshooting installation issues
●
Clearing jams
●
Resolving photo printing problems
●
Resolving borderless printing problems
●
Resolving banner printing problems
●
Resolving automatic two-sided printing...

Troubleshooting tips and resources
■For a paper jam problem, see Clearing jams .
■ For paper-feed problems, such as the paper skew, see 
Resolving paper-feed problems .
Some printer problems can be resolved by resetting the printer.
To reset the printer
1 Press the  P
OWER button to turn off the printer.
2 Disconnect the power cord from the printer.
3 Wait about 20 seconds, and then reconnect the power cord.
4 Press the  P
OWER button to turn on the printer.
88 6  Troubleshooting 
 

General troubleshooting tips
Ensure the following:
■Power light is on and not blinking. When the  printer is first turned on, it takes approximately 45
seconds to warm up.
■ Make sure the printer is in the Ready  state. If lights are on or blinking, see 
Printer lights reference.
■ No error messages appear on the computer screen.
■ Power cord and other cables are working and firmly connected to the printer. Make sure the
printer is connected firmly to a functioning alternating  current (AC) power outlet...

Printing a demo page
Printing a demo page without being connected to a computer verifies whether the printer is set up
correctly.
1Make sure the printer is turned on.
2 Press and hold the  R
ESUME button for a few seconds.
The printer prints a demo page.
90 6  Troubleshooting