HP Deskjet 9800 User Manual

Resolving borderless printing problems
■Check the print settings
1 Open the printer driver (see 
Printing a document ).
2 From the  Paper/Quality  tab (Windows) or the  Paper Type/Quality panel (Macintosh), check the
following settings:
■ Verify that the paper size specified in the driver matches  the size of the paper loaded in the input
tray.
■ Select the appropriate paper type.
Streaks appear in a light portion of a printout
If streaks appear in a light portion approximately 63.6 mm (2.5 inches) from...

Resolving banner printing problems
■Make sure the paper is loaded correctly
■Unfold and refold the paper when several sheets feed into the printer at once.
■ Make sure the unattached edge of the banner paper  stack is on top and facing the printer.
■ Verify that the correct paper for banner printing is used.
Check the print settings
1 Open the printer driver (see 
Printing a document ).
2 From the  Paper/Quality  tab (Windows) or the  Paper Type/Quality panel (Macintosh), check the
following settings:
■...

Resolving automatic two-sided printing problems
NOTEYou can print on both sides manually for unsupported media types. See Performing
manual duplexing .
■Paper jam occurs inside the duplex unit
See 
Clearing jams  for instructions.
■ Option for printing on both sides cannot be selected
■Make sure the duplex unit is installed on  the printer. Right-click the printer icon. Select
Properties . From the Device Settings  tab, select Duplex Unit . Verify that the duplex unit is
installed.
■ Make sure the duplex...

Resolving network printing problems
If you are using an HP Jetdirect external print server, print its diagnostics page to check the
operation of the print server and to verify  network diagnostics settings. Please refer to the  Jetdirect
Administrators Guide  that comes with the print server.
If you are having difficulties printing to a shared printer, try the following suggestions.
■ If the  R
ESUME button is blinking, press it and wait  a few seconds for printing to start.
■ If printing does not...

7 Printer lights reference
The printer lights indicate printer status and are useful for diagnosing printing problems. This section
contains information about the printer lights, what they indicate, and what action to take if necessary. 
1 Right print cartridge light (black, photo, or gray print cartridge)
2 Left print cartridge light (tri-color print cartridge)
3C
ANCEL button
4 R
ESUME button and light
5 P
OWER button and light
NOTE You can also find printer light descriptions in the following...

Understanding the printer lights
Printer light indicationExplanation and recommended action
Left and right print cartridge lights.The left print cartridge light indicates tri-color print cartridge
status; the right print cartridge light indicates black or photo print
cartridge status.
The print cartridge lights can be on or blinking in combination
with the Power light and Resume light behaviors listed in this
table.
■On: Print cartridge is low on ink or out of ink. Replace the
print cartridge soon. See...

Printer light indicationExplanation and recommended action
Power light on, Resume light blinks.Check for one of the following conditions:
■Printer is waiting for special media to dry. Press the  R
ESUMEbutton if you do not want to wait. You can change the dry
time in the printer driver. See Ink is smearing.
■ Printer is out of paper. Load paper and press the  R
ESUMEbutton to continue the print job.
■ There is a media/banner size mismatch. Make sure the
media/banner size selected in the printer driver...

Printer light indicationExplanation and recommended action
Power and Resume lights on.Check for one of the following conditions:
■Make sure the top cover is closed.
■ Make sure the rear access panel or duplex unit is correctly
installed and locked into place.
Left print cartridge light on, Power light on.Tri-color print cartridge is low on ink or out of ink.
■Reinstall or replace the print cartridge. See 
Installing orreplacing the print cartridges .
■ You can still print with one print cartridge. See...

Printer light indicationExplanation and recommended action
Right print cartridge light blinks, Power light on.Black or photo print cartridge is damaged or missing.
■Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Installing or replacing the print cartridges .
■ You can still print with one print cartridge. See 
Printing with asingle print cartridge .
Left and right print cartridge lights blink,
Power light on.The left (tri-color) and right (black or photo) print...

1207  Printer lights reference