HP Deskjet 9800 User Manual

Ink is smearing
Check print settings
■When you print documents that use much ink, allow more time to dry before han\
dling the
printouts. This is especially true for transparencies. In the printer driver, select the  Best print
quality.
■ Color documents that have rich, blended colors can wrinkle or smear when printed using the
Best  print quality. Try using the other print mode such as  Draft to reduce ink, or use
HP Premium Paper designed for printing vivid color documents. See 
Changing print settings...

The print settings may need to be changed
Increase the print settings to a higher quality mode (for example,  Draft to Normal , or Normal  to
Best ).
Output is faded or dull colored
Check the print mode
The FastNormal  and Draft  modes in the printer driver allow you to print at a faster rate. They are
good for printing drafts. To get better results, select  Normal or Best . See 
Changing print settings .
You may not be using the  best print cartridge for the project
For best results, use the HP black...

Printout shows bleeding colors
Check the print settings
Some media type settings (such as Transparency Films and Photo Papers) and print quality settings
(such as Best) require more ink than others.  Choose different print settings in the printer driver,
making sure you select the correct media type. See 
Changing print settings .
Check the print cartridges
Make sure print cartridges have not been tampered with. Refilling processes and the use of
incompatible inks can disrupt the intricate printing...

Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
●
Another paper feed problem is occurring
For information on resolving jams, see 
Clearing jams .
Another paper feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. See Understanding
specifications for supported media .
Media is not picked up from input tray
■Make sure the media guides are set to the correct  markings in...

Troubleshooting installation issues
This section provides solutions to common installation problems.
●
Problems printing an alignment page
●
Problems installing software
●
Problems connecting to a network
Problems printing an alignment page
When print cartridges are installed or replaced, the printer automatically prints an alignment page to
align the cartridges. This process takes about seven minutes, and once complete, the alignment
page may be discarded after it is printed. If  the printer does not...

■Make sure the printer is installed on the same  subnet as the computers that will be using the
printer.
■ If the installation program cannot discover the printer,  print the diagnostics page and enter the IP
address manually in the installation program. See 
Printing a diagnostics page .
■ Ping the printer using the IP address from an  MS-DOS prompt. For example, if the IP address is
123.123.123.123, type the following at the MS-DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is...

Clearing jams
Use the following methods to locate and clear a paper jam. For information on how to avoid jams,
see 
Tips for avoiding paper jams .
NOTE To prevent jammed paper from tearing off inside the printer, try to grasp jammed
paper with both hands and exert even pressure on both sides while pulling the paper towa\
rds
you.
WARNING! Be sure to turn off the printer and unplug it before performing this procedure.
Clearing a paper jam while printer  parts are moving could cause injury.
1Turn off the...

3Remove the rear cover from the duplex unit (if installed), remove any paper, and replace the rear
cover. If the paper jam is not visible by removing  the rear cover, remove the duplex unit to locate
the jam.
4 Lift up the output tray and remove any jammed paper from the input tray.
108 6  Troubleshooting 
 

5Open the top cover. The print cartridge carriage should  return to the right side of the printer. If
the carriage does not return to the right side, turn  off the printer, and then move the carriage to
the right. Pull any jammed paper towards you.
CAUTION Do not reach into the printer when the  printer is on and the print cartridge
carriage is stuck.
After you clear the jam, close all covers, turn on  the printer (if you turned it off), and press the
R
ESUME button. The printer will continue the print...

Resolving photo printing problems
Also see Poor print quality and unexpected printouts for additional troubleshooting information.
■ Make sure you are printing on the correct side of the media
■Load media print-side down in the input tray and front manual feed slot.
■ Load media print-side up in the rear manual feed slot.
■ Check the print settings
1 Open the printer driver (see 
Printing a document ).
2 From the  Paper/Quality  tab (Windows) or the  Paper Type/Quality panel (Macintosh), check the...