HP Designjet Z3200 24 in User Manual
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Page 141
4.Try aligning the printheads. See Align the printheads on page 142. After alignment, you may wish to reprint your job in case the problem has been solved. 5.Go to the front panel and press the View loaded paper key to see the paper advance calibration status. If the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support....
Page 142
●The borders of colored blocks are wrongly colored. To correct this kind of problem: 1.Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 86 and Insert a printhead on page 88. 2.Align the printheads. See Align the printheads on page 142. Lines are discontinuous If your lines are broken in the following way: 1.Check that you are using appropriate print-quality settings. See Printing on page 42. 2.Reseat the printheads by removing them and then reinserting...
Page 143
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 159. 2.Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 3.Try changing to a heavier paper type, such as HP...
Page 144
Please look carefully at the print. The names of the colors are shown above the rectangles and in the center of the patterns of dashes. First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the...
Page 145
And here is an example of the same printhead in a bad state: The gloss enhancer (E) cannot be seen when printed on its own, because it is a clear fluid. To make it visible in the Image Diagnostics Print, it is printed over gray ink (G). ●In part 1 (top), the gloss enhancer is seen as a slightly different gray inner section of a gray rectangle. On some papers the inner section may look darker, on other papers it may look lighter. ●In part 2 (bottom), the small dashes of gloss enhancer, one for each nozzle...
Page 146
4.If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 140. 5.If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 81), or contact HP Support (see Contact HP Support on page 154). If you still have a problem If you still experience print-quality...
Page 147
13 Troubleshooting ink cartridge and printhead issues ●Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages ENWW137 Ink system issues
Page 148
Cannot insert an ink cartridge 1.Check that you have the correct type of cartridge (model number). 2.Check that the colored label on the cartridge is the same color as the label on the slot. 3.Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION:Never clean inside the ink cartridge slots. Ink cartridge status messages These are the possible ink cartridge status messages: ●OK: The cartridge is working normally, with no...
Page 149
The front-panel display recommends reseating or replacing a printhead 1.From the front panel, turn the power off then on. 2.Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step. 3.Remove the printhead, see Remove a printhead on page 86. 4.Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can carefully use de-ionized or distilled water if moisture is needed to...
Page 150
Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces, block the sensor print quality is affected. When the front panel displays a warning message that the clean process is needed, you are recommended to clean the printhead drop detector. If you do not clean the printhead drop detector immediately, the printer continues...