HP Designjet Z3200 24 in User Manual

11 Troubleshooting paper issues
●The paper cannot be loaded successfully
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The paper type is not in the driver
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The paper has jammed
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Prints do not fall neatly into the basket
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The sheet stays in the printer when the print has been completed
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The paper is cut when the print has been completed
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The cutter does not cut well
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The roll is loose on the spindle
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A strip stays on the output tray and generates jams
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Recalibrate the paper advance
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Paper issues
 

The paper cannot be loaded successfully
●Ensure no paper is loaded.
●Ensure the paper is far enough inside the printer; you should feel the printer grab the paper.
●Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
●The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
●If the paper does not load, the leading edge of the paper may not be...

If the sheet is not caught by the printer, the front-panel display asks to push paper further into the printer,
and tries to feed the paper again.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following
instructions.
1.When prompted by the front-panel display, lift the blue lever on the left.
2.Adjust the sheet to align with the front and right side blue lines.
3.Once the sheet is aligned, press OK on the front panel.
4.When prompted by the front-panel...

Your new paper type must be based on an existing paper category. The available categories are:
●Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte
black ink, no gloss enhancer, relatively low ink limits and high carriage position.
●Photo Paper: Photo-base, relatively thick papers with variety of finishing from matte to satin to
glossy. These papers use photo black ink and gloss enhancer, with the exception of Photo Matte
Papers, relatively high ink limits and low...

The paper has jammed
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.
1.Power off the printer at the front panel and also switch it off at the rear.
2.Open the window.
3.Try to move the printhead carriage out of the way.
4.Lift the blue lever as far up as it will go.
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Paper issues
 

5.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
6.Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see
the paper, return to the front of the printer and remove it from the output tray.
CAUTION:Do not move the paper sideways, as it could damage the printer.
7.Carefully remove all small pieces of paper.
8.Lower the blue lever.
116 Chapter 11   Troubleshooting paper issues ENWW
Paper issues
 

9.Close transparent window.
10.Switch on the printer.
11.Reload the roll, or load a new sheet. See 
Load a roll into the printer on page 25 or Load a single
sheet on page 30.
NOTE:If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper.
Prints do not fall neatly into the basket
●Ensure the basket is correctly installed.
●Ensure the basket is open.
●Ensure the basket not full.
●Paper often tends to curl near the...

The roll is loose on the spindle
The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure the
core adaptors supplied with the printer have been installed, see 
Load a roll onto the spindle
on page 23.
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-
bleed print or after the Form feed and cut key has been pressed, the cut strip remains in the output tray....

Recalibrating the paper advance procedure
If you are using a a transparent paper type, omit the first two steps below and advance to step 3.
1.
From the front panel, select the Image Quality Maintenance menu icon 
, then Calibrate paper
advance. The printer automatically recalibrates the paper advance and prints a paper advance
calibration image.
2.Wait until the front panel displays the status screen and re-print your print.
NOTE:The recalibration procedure takes approximately three minutes. Do not...

12 Troubleshooting print-quality issues
●General advice
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Print quality troubleshooting wizard
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Horizontal lines across the image (banding)
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The whole image is blurry or grainy
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The paper is not flat
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The print is scuffed or scratched
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Ink marks on the paper
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Vertical dotted or dashed lines on the print
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Vertical continuous lines on the print
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Edges of objects are stepped or not sharp
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Edges of objects are darker than expected
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Bronzing
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Horizontal lines at the end of a cut sheet print
●...