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HP Designjet T7100 User Manual

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Page 181

The platen rollers squeak
It might be necessary to oil the rollers. Locate the oil bottle in  the maintenance kit that can be ordered
for your printer.
1. Turn off the printer by usin
g the  Pow
er button on the front panel.
2. Open the printer window.
3.
Locate the small holes in the pl
aten near some of the rollers.
ENWW The platen rollers squeak
173
Troubleshoot other
 

Page 182

4.Put three drops of oil into each hole in the platen.
NOTE:
Be careful not to spill oil onto the platen.
5.If oil spills onto the platen, wipe the platen cl
ean by using the cloth that was supplied with the
maintenance kit.
6. Lower the printer window.
174 Chapter 19   Troubleshoot other issues
ENWW
Troubleshoot other
 

Page 183

Cannot access the HP Utility
If you have not done so already, please read Access the HP Utility on page 21.
1. Go to the front panel and select the 
 icon.
2. Select Connectivity Menu  > Advanced >  Web services  > HP Utility Software  >
Enable .
3. If you have a TCP/IP connection to your prin ter, go to the front panel and select the 
 icon
again.
4. Select the type of connection you are using.
5. Select View Information .
If you still cannot connect, turn the printer off by using the  Power button on...

Page 184

By default, alerts are displayed only when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the instructions  to achieve your required result.
NOTE:There are environments that do not support  bidirectional communication, for example: a
Windows computer connected to the printer with US...

Page 185

20 Get help
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Customer Self Repair
●
HP Customer Care
●
HP Designjet Online
●
Other sources of information
ENWW 177
Get help
 

Page 186

Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP
Designjet. HP Customer Care prov ides comprehensive, proven support expertise and new technologies
to give you unique end-to-end su pport. Services include setup and  installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and
self-maintenance services. For more info rmation about HP Customer Care, go to: 
http://www.hp.com/...

Page 187

They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
● Next business day
● Same business day, within four hours 
(may not be available in all countries)
For more information on HP  Care Packs, please visit 
http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack serv ices; for more information, please visit 
http://www.hp.com/go/...

Page 188

Convenient, easy to use●An HP Support Specialist will diagnose and a
ssess whether a replacement part is required to
address a defective hardware component.
● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
● Available for most HP products currently under warranty or contract.
● Available in most countries.
For more information about Customer Self Repair, see 
http://www.hp.com/go/selfrepair/ .
HP Customer Care
As your strategic support partner, we...

Page 189

◦The software name and 
version you are using
◦ Print out the service information prints. You ma
y be asked to fax them to the support center
helping you.
On the front panel: select the 
 icon, and then select  Internal prints > Service
information prints  > Print all pages .
Through the Embedded Web Server: go to the  Service support page in the Support tab,
and then select  Printer information  > Print all pages .
Telephone numbers
For an up-to-date list of HP Su pport telephone numbers, go to...

Page 190

●Guatemala: 1 800 999 5105, 1 800 711 2884
● Hong Kong: 852 3002 8555
● Hungary: 06 1 382 1111
● India: 1 600 112 267
● Indonesia: 350 3408
● Ireland: 1 890 946500
● Israel: 09 830 4848
● Italy: 02 3859 1212
● Jamaica: 0 800 711 2884
● Japan: software 0120 014121, hardware 0120 742594
● Korea: 82 1588 3003
● Luxembourg: 27 303 303
● Malaysia: 1 800 80 5405
● Martinique: 0 800 99 00, 877 219 8671
● Mexico: 01 800 472 6684, local 5258 9922
● Middle East: 4 366 2020
● Morocco: 2240 4747
● Netherlands: 0900...
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