HP Designjet T620 610 mm User Manual

							5.Select  View Information .
6. Ensure that you see IP enabled. If not, you may need to use a different connection.
If you still cannot connect, switch the printer off and back on with the Power  key on the front panel.
Automatic file system check
When you turn on the printer, you will occasionally see a front panel display similar to the one shown
below.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION:If you turn the printer off before the file system check has finished, the file system could
be seriously damaged. In any case, the file system check will
restart from the beginning whenever you turn the printer on again.
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printheads. However, it can take up to 40 under some conditions, for example, when the
printer has not been used for a long period of time and requires more time to prepare the printheads.
An AutoCAD 2000 memory allocation error
After installing the printer driver, when you try to print for the first time from AutoCAD 2000, you may
see a message saying  Memory allocation error , after which your image is not printed.
This is due to a problem in AutoCAD 2000, and it can be fixed by downloading the Plotting Update Patch
( plotupdate.exe ) from the Autodesk Web site, 
http://www.autodesk.com/ .
This patch is also worth trying if you have any other strange problems when printing from AutoCAD
2000.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images (more than 129 inches long) from
Microsoft Visio 2003, see Microsofts online knowledge base: 
http://support.microsoft.com/search/ .
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches
and then to scale the drawing up in the driver by using the Resizing Options in the  Features tab of the
Windows driver. If the down-scaling in the application and the up-scaling in the driver match, the result
is as originally intended.
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General printer issues
 
						

							Unavailable driver features when printing from
QuarkXpress 
When you print from QuarkXPress, the following driver features are not available.
●Rotation
● Resizing
● Paper saving options
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate two types of alerts:
● Errors:
 Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer
is able to print.
● Warnings:
 Alert you when the printer needs attention either for an adjustment, such as calibration
or for a possible unprintable situation, such as preventive maintenance or low ink.
There are four different alerts communicators within your printers system.
● Front-panel display:
 The front panel only shows the most relevant alert at a time. It generally
requires the user to press the OK  key for confirmation, but in the case of a warning, it disappears
after a timeout. There are permanent alerts, such as ink cartridge low on ink, that reappear when
the printer becomes idle and there is not another more severe alert.
● Driver:
 The driver shows alerts. The driver warns about job configuration settings that may produce
a problem in the final output. If the printer is not ready to print, it displays a warning.
● HP Printer Utility:
 To see alerts in these applications, go to the  Overview tab and review the
Items needing attention  list on the right-hand side.
By default, alerts are only displayed when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the instructions to achieve your required result.
NOTE: There are environments that do not support bidirectional communication, for example: a
Windows computer connected to the printer with USB. In those cases, alerts do not reach the job
owner.
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							16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See 
Contact HP Support on page 156.
Table 16-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Handling ink cartridges andprintheads on page 83.
[Color] cartridge is missingInsert a cartridge of the correct color. See Handling inkcartridges and printheads on page 83.
[Color] cartridge is out of inkReplace the cartridge. See Handling ink cartridges andprintheads on page 83.
[Color] printhead #[n] error: not presentInsert the correct printhead. See Handling ink cartridges andprintheads on page 83.
[Color] printhead #[n] error: please removeRemove the incorrect printhead and insert a new printhead of
the correct type (color and number). See Handling ink
cartridges and printheads on page 83.
[Color] printhead #[n] error: replaceRemove the non-functional printhead and insert a new
printhead. See Handling ink cartridges and printheads
on page 83.
[Color] printhead #[n] error: reseatRemove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See 
The front-panel display recommends reseating orreplacing a printhead on page 139.
[Color] printhead #[n] out of warrantyThe printheads warranty has expired, because of the length of
time it has been in operation or because of the volume of ink
used.
[Color] printhead #[n] warranty warningThe printheads warranty may be invalidated by the use of the
wrong kind of ink.
IO errorRestart the printer. If the problem persists, contact HP Support.
See 
Contact HP Support on page 156.
IO warningTry again; if the problem persists, contact HP Support. SeeContact HP Support on page 156.
Paper advance calibration pendingPerform paper advance calibration. See Recalibrate the paper
advance on page 119.
Paper too small to print paper advance calibrationUnload paper and load larger paper.
Paper too small to scan paper advance calibrationUnload paper and load larger paper.
PDL Error: Ink system not ready Clean the printheads. See Clean the printheads on page 139.
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Front-panel errors
 
						

							MessageRecommendation
PDL Error: Job clippedThe image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory fullRestart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing errorTry sending the job again.
PDL Error: virtual memory fullRestart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too smallUnload paper and load larger paper.
Replace [color] cartridgeReplace the cartridge. See Handling ink cartridges and
printheads on page 83.
Reseat [color] cartridgeRemove and reinsert the same cartridge. See Handling inkcartridges and printheads on page 83.
Update: failed. Invalid fileMake sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 16-2   Numerical error codes
Error codeRecommendation
01.0, 01.1, 01.2Restart the printer. If the problem persists, contact HP Support. See Contact HP Supporton page 156.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 156.
52:01The printer needs internal cleaning. See Clean the printhead drop detector on page 139. If the
problem persists, contact HP Support. See Contact HP Support on page 156.
61:01The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see 
Change the graphic language setting on page 21). Check for the
latest firmware and driver releases.
62, 63, 64, 65, 67Update your printers firmware. See Update the firmware on page 101.
71.04Out of memory. To avoid this, in the HP-GL/2 driver select the  Advanced tab and then Send
job as a bitmap .
74.1Try the firmware update again. Do not try to use your computer while the update is in progress.
If the problem persists, contact HP Support. See Contact HP Support on page 156.
79Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 156.
94, 94.1 Restart color calibration. See Color calibration on page 54.
Table 16-1  Text messages (continued)
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Front-panel errors
 
						

							17 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
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HP Customer Care
 
						

							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see 
Contact HP Support on page 156). To register your warranty:
http://register.hp.com/
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/T620/knowledgecenter/  for 24×7 access to:
● Multimedia tutorials
● Step-by-step how-to guides
● Downloads — the latest printer firmware, drivers, software, paper profiles, etc.
● Technical support — online troubleshooting, customer care contacts and more
● Workflows and detailed advice for completing various printing tasks from particular software
applications
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
● Latest product information — printers, supplies, accessories, software, etc.
● Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with y our printer; it contains the printers software and
documentation, including introductory multimedia tutorials to help you to get a good first print.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the
standard period.
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HP Customer Care
 
						

							They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
● Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/ .
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
lookuptool/.
HP Instant Support
HP Instant Support Professional Edition is HPs suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HPs knowledge bases, allowing
you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting
page of your printers Embedded Web Server. See 
Access the Embedded Web Server on page 19.
To be able to use HP Instant Support:
● You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only
through the Embedded Web Server.
● You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional Chinese.
You can find more information about HP Instant Support at 
http://www.hp.com/go/ispe/ .
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HPs Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in the HP Printer Utility for Windows or the HP Printer Monitor for
Mac OS, where you can specify the frequency of connections between your computer and HPs Web
server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at
any time. To change these settings:
●In the HP Printer Utility for Windows, select the 
Tools menu, then  HP Proactive Support .
● In the HP Printer Monitor for Mac OS, select 
Preferences > Monitoring  > HP Proactive
Support .
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HP Customer Care
 
						

							If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
● Review the relevant driver documentation.
● If you have installed third-party software drivers and RIPs, see their documentation.
● If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦ The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦ If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 151
◦ The printers Service ID: at the front panel, select the Information menu icon 
, then  View
printer information
◦ The computer you are using
◦ Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦ The cable you are using (by part number) and where you purchased it
◦ The type of interface used on your printer (USB or network)
◦ The software name and version you are currently using
◦ If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, and “all pages above” from Service Information (see 
The printers
internal prints on page 8
)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/
us/en/wwcontact_us.html .
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HP Customer Care
 
						

							18 Printer specifications
●Functional specifications
●
Physical specifications
●
Memory specifications
●
Power specifications
●
Ecological specifications
●
Environmental specifications
●
Acoustic specifications
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Specifications