HP Designjet T620 610 mm User Manual

							Paper typeg/m²LengthWidthPart numbers
HP Heavyweight Coated Paper131100 ft = 30.5 m24 in = 610 mmC6029C (AEJN)
HP Super Heavyweight Plus Matte
Paper 210
100 ft = 30.5 m 24 in = 610 mmQ6626A (AEJN)
HP Colored Paper Yellow295.3 ft = 90 m23.39 in = 594 mm (A1)Q6596A (E)
HP Technical Paper
HP Natural Tracing Paper
90150 ft = 45.7 m16.54 in = 420 mm (A2)Q1440A (J)
23.39 in = 594 mm (A1)Q1439A (J)
24 in = 610 mmC3869A
HP Translucent Bond 67150 ft = 45.7 m
24 in = 610 mmC3860A (AJN)
HP Vellum75150 ft = 45.7 m24 in = 610 mmC3862A (N)
HP Film (Technical and Graphic)
HP Clear Film
17475 ft = 22.9 m24 in = 610 mmC3876A (AEJN)
HP Matte Film 160125 ft = 38.1 m 24 in = 610 mm51642A (AEJN)
HP Photographic Paper
HP Universal Instant-Dry Photo
Gloss
190100 ft = 30.5 m24 in = 610 mmQ6574A
HP Universal Instant-Dry Photo
Semi-Gloss190100 ft = 30.5 m24 in = 610 mmQ6579A
TIP:The dye inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for
more than two weeks, you should laminate them to achieve longer life.
HP Premium Plus Photo Gloss
28650 ft = 15.2 m24 in = 610 mmQ5488A
Table 11-3   Roll paper (continued)
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							Paper typeg/m²LengthWidthPart numbers
HP Premium Plus Photo Satin28650 ft = 15.2 m18 in = 458 mmQ7920A
24 in = 610 mmQ5491A
HP Universal High-Gloss Photo
Paper190100 ft = 30.5 m24 in = 610 mmQ1426A (AEJN)
HP Universal Semi-Gloss Photo
Paper190
100 ft = 30.5 m 24 in = 610 mmQ1420A (AEJN)
Table 11-4  Sheet paper
Paper typeg/m²LengthWidthPart numbers
HP Bond and Coated Paper
HP Coated Paper
9024 in = 610 mm18 in = 457 mmQ1961A (AEJN)
HP Photographic Paper
HP Premium Plus Photo Gloss
28619 in = 483 mm13 in = 330 mmQ5486A
24 in = 610 mm18 in = 457 mmQ5487A
HP Premium Plus Photo Satin 286 19 in = 483 mm13 in = 330 mmQ5489A
24 in = 610 mm 18 in = 457 mm Q5490A
Order accessories
The following accessories can be ordered for your printer.
NameProduct number
HP Designjet T620 24in Stand Q6663A
Table 11-3  Roll paper (continued)
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							NameProduct number
HP Designjet T620 24in SpindleQ6700A
HP Jetdirect 635n IPv6/IPsec Print ServerJ7961A
Introduction to the accessories
Stand
The printer stand is used to support the printer and the basket, which collects prints as they emerge
from the printer. The main alternative to the stand is to put the printer on a desk.
The height of the stand is 668 mm.
The weight of the stand is 10.12 kg (24 inch).
Spindle
With extra spindles, you can change rapidly from one paper type to another.
Jetdirect print server
Jetdirect print servers provide the ability to connect your printer to a local area network.
TIP:If you use a Jetdirect print server, you will not be able to use the HP Printer Utility.
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							12 Troubleshooting paper issues
●The paper cannot be loaded successfully
●
The paper type is not in the driver
●
The paper has jammed
●
The printer displays out of paper when paper is available
●
Prints do not fall neatly into the basket
●
The sheet stays in the printer when the print has been completed
●
The paper is cut when the print has been completed
●
The cutter does not cut well
●
The roll is loose on the spindle
●
A strip stays on the output tray and generates jams
●
Recalibrate the paper advance
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							The paper cannot be loaded successfully
●Ensure no paper is loaded.
● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
● The paper may be crumpled, or warped, or may have irregular edges.
General unsuccessful roll load issues
●
If the paper does not load, the leading edge of the paper may not be straight or clean and needs
to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary
even with a new roll of paper.
● Ensure the roll ends are tight against the spindle ends.
● Check that the spindle is correctly inserted.
● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
● Check that all roll end plugs have been removed.
● Check that the paper is wound tightly on the roll.
● Do not touch the roll or paper at during the alignment process.
Unsuccessful roll load with 24-inch printer
On a 24-inch printer, if the paper has not been inserted straight, the front panel displays the following
instructions.
1.
When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to
straighten the roll.
2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.
If the roll is aligned, the printer measures the width and you are now ready to print.
If the roll is still not aligned, the front panel displays an error and instructions.
3. When prompted by the front-panel display, lift the blue lever on the left.
4. Rewind the roll from the end of the spindle until the edge is on the blue line.
5. Press  OK, on the front panel.
6. When prompted by the front-panel display, lower the lever. The printer checks the alignment. If the
roll is aligned, the printer measures the width and you are now ready to print.
If the roll is still not aligned, the front panel displays an error and instructions to start again at step
three.
If you would like to start the load process again, cancel the process on the front panel and rewind
the roll from the end of the spindle until the edge is removed from the printer.
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							Unsuccessful sheet load
●Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-
panel display. The printer automatically attempts to straighten the sheet.
● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
If the sheet is not caught by the printer, the front-panel display asks you to push paper further into the
printer, and tries to feed the paper again.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following
instructions.
1. When prompted by the front-panel display, lift the blue lever on the left.
2. Adjust the sheet to align with the front and right side blue lines.
3. Once the sheet is aligned, press  OK on the front panel.
4. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.
If the sheet is aligned, the printer measures the sheet and feed it out the back into the roll feed.
You are now ready to print.
If the sheet is still not aligned, the front panel displays an error and instructions to start again.
If you would like to start the load process again, cancel the process on the front panel and the
printer ejects the sheet out the front.
Paper loading error messages
Here is a list of front-panel display messages related to paper loading, with the suggested corrective
action.
front-panel display messageSuggested action
Paper incorrectly loadedThe paper has not been loaded correctly; the edge was not aligned with the load
guide. Lift the blue lever, remove paper and lower lever.
Paper not foundDuring the paper load process the printer did not detect any paper. Ensure the paper
is inserted fully and is not transparent.
Paper loaded with too much skew During the paper load process the printer detected that the paper had too much
skew. Follow the instructions on the front-panel display.
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							front-panel display messageSuggested action
Paper too smallDuring the load process the printer detected that the paper is too narrow or too short
to be loaded in the printer. Press the Cancel key to stop the load process. See
Functional specifications on page 158.
Paper too bigDuring the load process the printer has detec ted that the paper is either too wide or
too long (sheet only) to be loaded correctly. Press the Cancel  key to stop the load
process. See 
Functional specifications on page 158 .
Paper loose around coreThe end of the roll has become loose around the core. Tighten the paper to the core
or insert a new roll.
Lever lifted During the load process the blue lever was lifted. This prevents the printer from
loading the paper. Follow the instructions on the front-panel display.
The paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the profiles already in the driver,
however, you must identify whether your paper is transparent or translucent, glossy or matte.
NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print
well on glossy paper.
Transparent or translucent paper
If your paper is a transparent film (for example, a transparency), select paper type  Film > Transparent/
Clear film .
If your paper is a translucent paper (for example, technical paper), select paper type  Technical
paper  > Natural Tracing Paper , Vellum or Translucent bond .
Glossy paper
If your paper is a photo paper, use the Photo Paper  category. For glossy or high-gloss paper select
paper type Photo Gloss Paper . For Semi-gloss, Satin, Pearl or Luster finishes, select paper type Semi-
gloss/Satin Paper .
To increase gamut on photo paper, select paper type  HP Universal High-Gloss Photo Paper or HP
Universal Semi-Gloss Photo Paper , depending on the finish.
Matte Paper
Your paper type selection for matte paper depends on the paper’s ink absorption capacity. To select a
paper category and type, first identify if your paper is general purpose or photographic. Then select the
recommended paper types.
General-purpose paper
●For thin papers (< 90 g/m2) uncoated papers (for example plain paper or bright white paper) select
paper type  Bond and Coated Paper  > Plain Paper.
● For light coated papers ( HP Coated
Paper .
● For heavyweight coated papers (
Heavyweight Coated Paper .
● For cockle-free very thick coated papers (> 200 g/m
2), select paper type 
Bond and Coated
Paper  > Super Heavyweight Coated Paper .
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							CAUTION:Only use this option if you are sure your paper does not wrinkle when printed.
Photographic paper
For photographic paper, select paper type  Photo Paper > Photo Matte Paper .
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink. To use non-matte black ink, select
paper type Photo Paper  > Photo Gloss Paper.
After printing, the paper has wrin kles or there is too much ink
This happens when too much ink is used. To use less ink, select a thinner category. Matte paper
categories from thinnest to thickest are:
●Plain Paper
● Coated Paper
● Heavyweight Coated Paper
● Super Heavyweight Coated Paper
For other image quality problems, see 
Troubleshooting print-quality issues on page 121 .
The paper has jammed
When a paper jam occurs, you normally see the  Possible paper jam message in the front-panel display.
1. Power off the printer at the front panel and also switch it off at the rear.
2.Open the window.
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							3.Try to move the printhead carriage out of the way.
4.Lift the blue lever as far up as it will go.
5.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
6.Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see
the paper, return to the front of the printer and remove it from the output tray.
CAUTION: Do not move the paper sideways, as it could damage the printer.
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							7.Carefully remove all small pieces of paper.
8.Lower the blue lever.
9.Close window.
10.Switch on the printer.
11.Reload the roll, or load a new sheet see Paper handling on page 23.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper.
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