HP Color LaserJet 3600dn User Manual
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HP print cartridges ........................................................................................................... 110 Non-HP print cartridges ................................................................................................... 110 Print-cartridge authentication ........................................................................................... 110 HP fraud hotline and Web site ......................................................................................... 110 Replacing supplies and parts .................................................................................................. ......... 111 Supply replacement guidelines ........................................................................................ 111 Changing print cartridges ................................................................................................. 111 To change the print cartridge .......................................................................... 112 Cleaning the printer .......................................................................................................... ................ 115 To clean the printer using the prin ter control panel ......................................................... 115 8 Problem solving Basic troubleshooting checklist ............................................................................................... ......... 118 Factors that affect printer performance ............................................................................ 118 Control-panel message types ................................................................................................... ........ 119 Control-panel messages ........................................................................................................ .......... 120 Jams .......................................................................................................................... ....................... 136 Jam recovery .................................................................................................................. . 136 Common causes of jams ......................................................................................................... ......... 138 Clearing jams ................................................................................................................. .................. 139 Paper-handling problems ....................................................................................................... .......... 149 Troubleshooting-information pages ............................................................................................. ..... 154 Printer response problems ..................................................................................................... .......... 155 Printer control-panel problems ................................................................................................ ......... 158 Color-printing problems ....................................................................................................... ............. 159 Incorrect printer output ...................................................................................................... ............... 161 Printer output problems ................................................................................................... 161 Guidelines for printing with different fonts ........................................................................ 162 Macintosh problems ............................................................................................................ ............. 163 Solving problems with Mac OS V9.x ................................................................................ 163 Solving problems with Mac OS X .................................................................................... 165 Software program problems ..................................................................................................... ........ 168 Print-quality troubleshooting ............................................................................................................. 169 Print-quality problems associated with media .................................................................. 169 Overhead transparency defects ....................................................................................... 169 Print-quality problems associated with the environment .................................................. 170 Print quality problems associated with jams .................................................................... 170 Print-quality problems associated with toner buildup inside the printer ........................... 170 Print-quality-troubleshooting pages ................................................................................. 170 Calibrating the printer ...................................................................................................... 171 Appendix A Supplies and accessories Parts and supplies ............................................................................................................ ................ 174 Ordering by using the embedded Web server .................................................................................. 17 6 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 178 Print cartridge limited warranty statement .................................................................................... .... 179 HP maintenance agreements ..................................................................................................... ...... 180 ENWW ix
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On-site service agreements ............................................................................................. 180Next-day on-site service .................................................................................. 180 Weekly (volume) on-site service ..................................................................... 180 Extended warranty ........................................................................................................... 1 80 Repacking the printer ......................................................................................................... .............. 181 Appendix C Printer specifications Physical specifications ....................................................................................................... .............. 183 Electrical specifications ..................................................................................................... ............... 184 Power-consumption specifications .............................................................................................. ..... 185 Acoustic specifications ....................................................................................................... .............. 186 Operating-environment specifications .......................................................................................... .... 187 Appendix D Regula tory information FCC regulations ............................................................................................................... ................ 190 Environmental product stewardship program .................... ............................................................... 191 Protecting the environment .............................................................................................. 191 Ozone production ............................................................................................................ 1 91 Power consumption ......................................................................................................... 191 Toner consumption .......................................................................................................... 19 1 Paper use ..................................................................................................................... ... 191 Plastics ...................................................................................................................... ...... 191 HP LaserJet printing supplies .......................................................................................... 191 HP printing supplies returns and recycling program information ..................................... 192 Paper ......................................................................................................................... ...... 192 Material restrictions ......................................................................................................... . 192 Disposal of waste equipment by users in private households in the European Union . . . . 193 Material Safety Data Sheet (MSDS) ................................................................................ 193 Extended warranty ........................................................................................................... 1 93 For more information ....................................................................................................... 19 3 Declaration of conformity (HP Color LaserJet 3000 series) ............................................................. 194 Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series) .... 195 Safety statements ............................................................................................................. ................ 196 Laser safety .................................................................................................................. ... 196 Canadian DOC regulations .............................................................................................. 196 EMI statement (Korea) ..................................................................................................... 196 VCCI statement (Japan) .................................................................................................. 196 Power cord statement (Japan) ............................ ............................................................. 196 Laser statement for Finland ............................................................................................. 197 Appendix E Working with memory Printer memory ................................................................................................................ ................. 199 Installing memory DIMMs ....................................................................................................... .......... 200 To install memory and font DIMMs .................................................................................. 200 Enabling memory ............................................................................................................. 2 02 To enable memory for Windows ..................................................................... 202 Checking DIMM installation ............................................................................................. 203 To check DIMM installation ............................................................................. 203 x ENWW
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Glossary .................................................. ................................... ................................. ..................................... 205 Index ......................................................................................................................... ........................................ 207 ENWW xi
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1 Printer basics This chapter contains basic information about the printer features: ● Quick access to printer information ● Printers at a glance ● Features at a glance ● Walkaround ● Printer software ● Print-media specifications ENWW 1
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Quick access to printer information Several references are available for use with this printer. ●HP Color LaserJet 3000 Series printer : www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer : www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer : www.hp.com/support/clj3800. The following table lists availabl e printer guides and the type of information that they include. Table 1-1 Printer guides GuideDescription Getting started guideProvides step-by-step instructions for installing and setting up the printer. HP Jetdirect Embedded Print Server Administrator’s GuideProvides instructions to configure and tr oubleshoot the HP Jetdirect print server. Accessory and consumable installation guidesProvide step-by-step instructions for instal ling the accessories and supplies. (These guides are supplied with the optional pr inter accessories and supplies.) User guideProvides detailed information for using and tr oubleshooting the printer. Available on the printer CD. Online Help Provides information about options that are available in the printer drivers. To view a Help file, open the online Help through the printer driver. 2 Chapter 1 Printer basics ENWW
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Printers at a glance The HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the configurations described below. HP Color LaserJet 3000 Series printer Table 1-2 HP Color LaserJet 3000 Se ries printer configurations HP Color LaserJet 3000 printerHP Color LaserJet 3000n printerHP Color LaserJet 3000dn printerHP Color LaserJet 3000dtn printer ●Prints up to 30 pages-per-minute (ppm) on letter-size media or 29 ppm on A4-size media in monochrome (black and white) and 15 ppm in color. ● 100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Hi-Speed universal serial bus (USB) 2.0 port and enhanced input/output (EIO) slot ● 64 megabytes (MB) of random access memory (RAM) HP Color LaserJet 3000 printer, plus: ● 128 MB RAM ● HP Jetdirect full- featured embedded print server to connect to 10Base-T/ 100Base-TX networks HP Color LaserJet 3000 printer, plus: ● 256 MB RAM ● HP Jetdirect full- featured embedded print server to connect to 10Base- T/100Base-TX networks ● Automatic 2-sided (duplex) printing HP Color LaserJet 3000 printer, plus: ● 256 MB RAM ● HP Jetdirect full- featured embedded print server to connect to 10Base-T/ 100Base-TX networks ● Automatic 2-sided (duplex) printing ● 500-sheet input tray (tray 3) ENWW Printers at a glance 3
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HP Color LaserJet 3600 Series printer Table 1-3 HP Color LaserJet 3600 Series printer configurations HP Color LaserJet 3600 printerHP Color LaserJet 3600n printerHP Color LaserJet 3600dn printer ●17 ppm print speed ● 100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Hi-Speed USB 2.0 port ● 64 MB RAM HP Color LaserJet 3600 printer, plus: ● HP Jetdirect value-featured embedded print server to connect to 10Base-T/100Base-TX networks HP Color LaserJet 3600 printer, plus: ● 128 MB RAM ● Automatic 2-sided (duplex) printing ● HP Jetdirect value-featured embedded print server to connect to 10Base-T/100Base-TX networks HP Color LaserJet 3800 Series printer Table 1-4 HP Color LaserJet 3800 Series printer configurations HP Color LaserJet 3800 printerHP Color LaserJet 3800n printerHP Color LaserJet 3800dn printerHP Color LaserJet 3800dtn printer ●22 ppm (letter-size) or 21 ppm (A4) print speed ● 100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Hi-Speed USB 2.0 port and EIO slot ● 96 megabytes (MB) of random access memory (RAM) HP Color LaserJet 3800 printer, plus: ● 160 MB RAM ● HP Jetdirect full- featured embedded print server to connect to 10Base-T/ 100Base-TX networks HP Color LaserJet 3800 printer, plus: ● 288 MB RAM ● Automatic 2-sided (duplex) printing ● HP Jetdirect full- featured embedded print server to connect to 10Base-T/ 100Base-TX networks HP Color LaserJet 3800 printer, plus: ● 288 MB RAM ● Automatic 2-sided (duplex) printing ● HP Jetdirect full- featured embedded print server to connect to 10Base-T/ 100Base-TX networks ● 500-sheet input tray (tray 3). 4 Chapter 1 Printer basics ENWW
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Features at a glance Table 1-5 Features FeatureHP Color LaserJet 3000 Series printerHP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Performance●533 MHz processor●360 MHz processor●533 MHz processor User interface●Graphic display ● Control-panel help ● HP Easy Printer Care Software (a Web-based status and troubleshooting tool) ● Windows and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only)●Graphic display ● Control-panel help ● HP Easy Printer Care Software (a Web-based status and troubleshooting tool) ● Windows and Macintosh printer drivers●Graphic display ● Control-panel help ● HP Easy Printer Care Software (a Web-based status and troubleshooting tool) ● Windows and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) Printer drivers●HP PCL 5c ● HP PCL 6 ● PostScript® 3 emulationHP JetReady 4.2●HP PCL 5c ● HP PCL 6 ● PostScript 3 emulation Storage features●Fonts, forms, and other macros ● Job retentionNone●Fonts, forms, and other macros ● Job retention Fonts●80 internal fonts available for both PCL and PostScript 3 emulation ● 80 printer-matching screen fonts in TrueType format available with the software solutionNone●80 internal fonts available for both PCL and PostScript 3 emulation ● 80 printer-matching screen fonts in TrueType format available with the software solution Accessories●Optional 500-sheet input tray (tray 3) (standard on the HP Color LaserJet 3000dtn printer) ● Dual inline memory modules (DIMM)●Optional 500-sheet input tray (tray 3)●Optional 500-sheet input tray (tray 3) (standard on the HP Color LaserJet 3800dtn printer) ● Dual inline memory modules (DIMM) Connectivity ●Hi-Speed USB 2.0 cable interface ● HP Jetdirect full-featured embedded print server (standard on the HP Color LaserJet 3000n, 3000dn, and 3000dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3000n, 3000dn, and 3000dtn printers) ● Enhanced input/output (EIO) slot ● Hi-Speed USB 2.0 cable interface ● HP Jetdirect value-featured embedded print server (standard on the HP Color LaserJet 3600n and 3600dn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3600n and 3600dn printers) ● Hi-Speed USB 2.0 cable interface ● HP Jetdirect full-featured embedded print server (standard on the HP Color LaserJet 3800n, 3800dn, and 3800dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3800n, 3800dn, and 3800dtn printers) ● Enhanced input/output (EIO) slot ENWW Features at a glance 5
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FeatureHP Color LaserJet 3000 Series printerHP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Environmental features●Sleep Mode setting ● High content of recyclable components and materials ● Energy Star® qualified Supplies●Supplies status page contains information about toner level, page count, and estimated pages remaining. ● No-shake cartridge design ● Printer checks for authentic HP print cartridges at cartridge installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software) Accessibility ●The online user guide is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. ● Media can be loaded in tray 1 by using one hand. Table 1-5 Features (continued) 6 Chapter 1 Printer basics ENWW