HP Color LaserJet 3600dn User Manual
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3.Rotate the transfer unit up and away from the front door. 4.Remove any jammed sheets from under the transfer unit. 5.Locate the green registration-plate tabs that are below the bottom print cartridge. ENWW Clearing jams 147
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6.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 7. Close the front door and then turn on the printer. 148 Chapter 8 Problem solving ENWW
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Paper-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide . For ordering information, see Supplies and accessories . For paper specifications for this printer, see Supported media sizes. Printer feeds multiple sheets Cause Solution The tray is overfilled.Remove excess media from the tray. The paper exceeds the maximum stack-height indicator mark in the tray (trays 2 or 3).Open the tray and verify that the media stack is below the maximum stack-height mark. The paper is sticking together.Remove the media, flex it, rotate it 180 degrees, or flip it over, and then reload it into the tray. NOTEDo not fan paper. Fanning can create static electricity, which can cause paper to stick together. The media does not meet the specifications for this printer.Use only media that meets HP paper specifications for this printer. See Supported media sizes . Paper is being used in a high-humidity environment. Use another type of paper. Printer feeds incorrect page size Cause Solution The correct size paper is not loaded in the tray.Load the correct size paper in the tray. The correct size of mediais not selected in the software program or printer driver.Confirm that the settings in the program and printer driver are appropriate, because the program settings override the printer- driver and control-panel settings, and the printer-driver settings override the control-panel settings. The correct size or media for tray 1 is not selected on the printer control panel.At the control panel, select the correct size for tray 1. The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the size for which the tray is configured. Printer pulls from an incorrect tray Cause Solution You are using a driver for a different printer.Use a driver for this printer. The specified tray is empty.Load media in the specified tray. The tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu. Change the setting to EXCLUSIVELY . ENWW Paper-handling problems 149
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Printer pulls from an incorrect tray Cause Solution The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine the size for which the tray is configured. The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requested tray is empty. The printer will not use another tray. Load media in the requested tray. or Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The printer can use the media in other trays if none is loaded in the specified tray. Media does not feed automatically Cause Solution Manual feed is selected in the software program.Load tray 1, or, if the tray is loaded, press . The correct size of media is not loaded.Load the correct size. The tray is empty.Load media into the tray. Media from a previous jam has not been completely removed.Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See Jams . The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine the size for which the tray is configured. The guides in the tray are not against the media stack.Verify that the guides are touching the stack. The manual-feed prompt is set to ALWAYS. The printer always prompts for manual feed, even if the tray is loaded.Open the tray, reload the media, and then close the tray. Or, change the manual-feed prompt setting to UNLESS LOADED so that the printer prompts for manual feed only when the tray is empty. The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requested tray is empty. The printer will not use another tray. Load the requested tray. or Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The printer can use other trays if no media is loaded in the specified tray. Media does not feed from trays 2 and 3 Cause Solution Manual feed or tray 1 is selected in the software program.Load tray 1, or, if the tray is loaded, press . The correct size of media is not loaded.Load the correct size. The tray is empty.Load the tray. The correct media type for the tray is not selected on the printer control panel.At the printer control panel, select the correct type for the tray. Media from a previous jam has not been completely removed. O pen the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See Jams . 150 Chapter 8 Problem solving ENWW
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Media does not feed from trays 2 and 3 Cause Solution Tray 3 (500-sheet paper feeder) does not appear as a tray option.Tray 3 appears as an option only if it is installed. Verify that tray 3 is correctly installed and that the printer driver has been configured to recognize tray 3. See Gaining access to printer driver settings. Tray 3 is incorrectly installed.Print a configuration page to confirm that tray 3 is installed. If not, verify that the optional 500-sheet feeder assembly is correctly attached to the printer. The media size is not configured correctly for the tray.Print a configuration page or use the control panel to determine the size for which the tray is configured. The guides in the tray are not against the media stack.Verify that the guides are touching the stack. The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requested tray is empty. The printer will not use another tray. Change the setting from EXCLUSIVELY, or load the requested tray. Transparencies or glossy paper will not feed Cause Solution Transparencies that do not meet HP specifications might have been loaded.Use transparencies designed for HP Color LaserJet printers. The correct media type is not specified in the software or printer driver.Verify that the correct type is selected in the software or printer driver. The tray is overfilled.Remove excess media from the tray. Make sure the stack is below the maximum stack height mark in tray 2 or 3. Do not exceed the maximum stack height for tray 1. Media in another tray is the sa me size as the transparencies, and the printer is defaulting to the other tray.Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver. Use the printer control panel to configure the tray to the type that is loaded. See Configuring trays . The tray that contains the tr ansparencies or glossy paper is not configured correctly for type. Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver. Use the printer control panel to configure the tray to the type that is loaded. See Configuring trays . Envelopes jam or will not feed into the printer Cause Solution Envelopes are loaded in an unsupported tray. Only tray 1 can feed envelopes.Load envelopes into tray 1. Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled environment. See Envelopes for more information. Envelopes are sealing because the moisture content is too high.Try using different envelopes. Store envelopes in a controlled environment. The envelope orientation is incorrect. Verify that the envelope is loaded correctly. See Configuring trays. ENWW Paper-handling problems 151
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Envelopes jam or will not feed into the printer Cause Solution This printer does not support the envelopes.See Supported media sizes or the HP LaserJet Printer Family Print Media Specification Guide . Tray 1 is configured for a size other than envelopes.Configure tray 1 size for envelopes. Output is curled or wrinkled Cause Solution The media does not meet the spec ifications for this printer.Use only media that meets the HP paper specifications for this printer. See Supported media sizes. The media is damaged or in poor condition.Remove the media from the tray and load media that is in good condition. The printer is operating in an excessively humid environment.Verify that the printing environment is within humidity specifications. You are printing large, solid-filled areas.Large, solid-filled areas can caus e excessive curl. Try using a different pattern. The media was not stored correctly and may have absorbed moisture.Remove the media and replace it with media from a fresh, unopened package. The media has poorly cut edges.Remove the media, flex it, rotate it 180 degrees, or turn it over, and then reload it into the tray. Do not fan paper. If the problem persists, replace the paper. The specific media type was not configured for the tray or selected in the software.Configure the software for the media (see the software documentation). Configure the tray for the media. See Configuring trays . The media was used previously. Do not reuse media. Printer will not perform duplexing (2-sided printing) or duplexes incorrectly Cause Solution You are trying to perform 2-sided printing on unsupported paper.Verify that the paper is supported for 2-sided printing. See Supported media sizes. If the paper is not supported, seeManual 2-sided printing . The printer driver is not set up for 2-sided printing.Configure the printer driver for 2-sided printing. See Gaining access to printer driver settings . The first page is printing on the back of preprinted forms or letterhead.For tray 1, load the letterhead paper first-side-down, bottom first. For tray 2 or tray 3, load the letterhead paper first-side- up, top edge toward the back of the tray. See Using 2-sided (duplex) printing for more information. The printer model does not support automatic 2-sided printing.The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and 3800n printers do not support automatic 2-sided printing. See Manual 2-sided printing . The printer configuration is not set for duplex ing.Run the automatic configuration feature: 1. On the Windows taskbar, click Start, click Settings , and then click Printers. 152 Chapter 8 Problem solving ENWW
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Printer will not perform duplexing (2-sided printing) or duplexes incorrectly Cause Solution ● For Windows 2000 and Windows XP, click Start, and then click Printers. 2. Select the printer. 3. In the File menu, click Properties. 4. Click the Device Settings tab or the Configure tab. 5. Under Installable Options , click Automatic Configuration. 6. Click Update Now . Printing is only on one side even when 2-sided (duplex) is selected Cause Solution Manual 2-sided printing is not enabled.Configure the printer driver to enable manual 2-sided printing. See Gaining access to printer driver settings . The paper size that is selected does not support 2-sided (duplex) printing. Load and select a size and type of paper that supports automatic 2-sided printing. ENWW Paper-handling problems 153
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Troubleshooting-information pages From the printer control panel, you can print information pages that can help you diagnose printer problems. PageDescription Paper-path-test pageThe paper-path-test page is useful for testing the printer paper handling features. You can define the paper path that you want to test by sele cting the source and other available options. 1. Press Menu. 2. Press to highlight DIAGNOSTICS , and then press . 3. Press to highlight PAPER PATH TEST , and then press . The message Performing... PAPER PATH TEST appears on the control-panel display until the printer finishes the paper-path test. The printer returns to the Ready state after printing the paper- path-test page. Registration pageThe registration page prints a horizontal arrow and a ve rtical arrow that show how far from center an image can be printed on the page. Set registration val ues for a tray to center images on the back and front of a page. Setting the registration also allows edge-to-edge printing to be set to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for each tray. Perform the registration procedure for each tray. 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE , and then press . 3. Press to highlight PRINT QUALITY , and then press . 4. Press to highlight SET REGISTRATION , and then press . 5. Press to highlight SOURCE, and then press . 6. Press or to highlight a tray, and then press . 7. Press to highlight PRINT TEST PAGE , and then press . 8. Follow the instructions on the printed page. Event logThe event log lists the printe r events, including jams, servic e errors, and other conditions. 1. Press Menu. 2. Press to highlight DIAGNOSTICS , and then press . 3. Press to highlight PRINT EVENT LOG , and then press . The message Printing... EVENT LOG appears on the control-panel display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. Diagnostics pageThis page provides information about printer calibration, color density, and other parameters. 1.Press Menu. 2. Press to highlight DIAGNOSTICS , and then press . 3. Press to highlight PRINT DIAGNOSTICS PAGE , and then press . Print-quality troubleshooting pageSee Print-quality-troubleshooting pages. 154 Chapter 8 Problem solving ENWW
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Printer response problems The control-panel display is blank Cause Solution The printer power button is in the off position.Verify that the printer is on. Fans may run while the printer is in standby mode (off). The printer memory DIMMs (available on the HP Color LaserJet 3000 and 3800 Series printers only) are defective or installed incorrectly.Verify that the printer memory DIMMs are correctly installed and are not defective. The power cord is not firmly plugged into both the printer and the power receptacle.Turn off the printer and then disconnect and reconnect the power cord. Turn the printer on. The line voltage is incorrect.Connect the printer to a correct voltage source, as specified on the power rating label on the back of the printer. The power cord is damaged or worn.Replace the power cord. The power source receptacle is not working correctly.Connect the printer to a different power receptacle. The formatter might not be installed correctly. Remove the formatter assembly. To reinstall it, align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Push the formatter until you hear the formatter latches click into place. The control-panel display is difficult to read Cause Solution The contrast is too high or too low for the office environmen t. Adjust the contrast on the control-panel display. See Display Brightness feature. The printer is on, but nothing prints Cause Solution The printer Ready indicator light is not lit.Press Stop to return the printer to the Ready state. The top cover is not closed.Close the top cover firmly. The Data indicator light is flashing.The printer is probably continuing to receive data. Wait for the Data indicator to stop flashing. REPLACE CARTRIDGE appears on the control- panel display.Replace the specified print cartridge. A printer message other than Ready appears on the printer control panel.See Control-panel messages . The parallel port might have an MS-DOS timeout error.Add a MODE command to the AUTOEXEC.BAT file. See the MS-DOS manual for additional information. The PS (PostScript emulation) personality is not selected.Select PS or AUTO for the printer language. See Changing printer control-panel configuration settings . The correct driver is not selected in the software program or printer driver (HP Color LaserJet 3000 and 3800 Series printers only). Select the PS driver in the software program or printer driver. ENWW Printer response problems 155
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The printer is on, but nothing prints Cause Solution The printer is not configured correctly.See Changing printer control-panel configuration settings. The computer port is not configured or is not working correctly.Connect another peripheral to this port to verify that the port is working. The printer has not been correctly named for the network or for a Macintosh. For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer. The printer is on but is not receiving data Cause Solution The printer Ready indicator light is not lit.Press Stop to return the printer to the Ready state. The front door is not closed.Close the front door firmly. A printer message other than Ready appears on the printer control panel.See Control-panel messages . The interface cable is not co rrect for this configuration.Select the correct interface cable for your configuration. See USB configuration. The interface cable is not securely connected to both the printer and the computer.Disconnect and reconnect the interface cable. The printer is not configured correctly.See Changing printer control-panel configuration settings . The interface configurations shown on the printer configuration page do not match those on the host computer.Configure the printer to match the computer configuration. The computer is not working correctly.Try using a program that you know works correctly to check the computer. Or, if the printer is connected through the parallel port, open MS-DOS and type Dir>Prn at the MS-DOS command prompt. The computer port that the printer is connected to is not configured or is not working correctly.Connect another peripheral to this port to verify that the port is working. The printer has not been correctly named for the network or Macintosh. For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer. Cannot select the printer from the computer Cause Solution If you are using a switch box, the printer might not be selected for the computer.Select the correct printer through the switch box. The printer Ready indicator light is not lit.Press Stop to return the printer to the Ready state. A printer message other than Ready appears on the printer control panel.See Control-panel messages . The correct printer driver is not installed in the computer.Install the correct printer driver. The correct printer and port are not selected on the computer. Select the correct printer and port. 156 Chapter 8 Problem solving ENWW