HP Color LaserJet 3600dn User Manual

							5.Press  to highlight  OFF, and then press .
6. Press  Menu to return to the  Ready state.
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							Common causes of jams
Common causes of jams1
CauseSolution
The media does not meet specifications.Use only media that meet s HP specifications. See Supportedmedia sizes.
A component is installed incorrectly.Verify that all print cartridges, the transfer unit, and the fuser
are correctly installed.
You are using media that has al ready passed through a printer
or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Configuring trays .
The media is skewed.The input-tray guides are not adj usted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together.Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.Reset the printer. Wait until the page completely settles in the
output bin before removing it.
During 2-sided printing, you removed the paper before the
second side of the document was printed.Reset the printer and print the document again. Wait until the
page completely settles in the output bin before removing it.
The media is in poor condition.Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the
media.Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.
Printer supply items have reached the end of their useful life.Check the printer control panel for messages prompting you to
replace supplies, or print a s upplies status page to verify the
remaining life of the supplies. See 
Replacing supplies andparts .
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in the
original packaging in a  controlled environment.
1If the printer still continues to jam, contact HP Cust omer Support or your authorized HP service provider.
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							Clearing jams
Procedures in the following sections correspond with a jam message that might appear on the control
panel.
Jam in tray 1
1.Remove the media from the tray.
2.Grasp the jammed sheet by both corners and pull.
3.Place the media stack in tray 1.
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							4.Confirm that the media guides are  against the stack without bending it and that the stack does not
extend above the fill tabs.
5. Press  to resume printing.
Jam in tray 2 or tray 3
1. If the optional tray 3 is installe d, pull it out and place it on a fl at surface. If the jammed sheet is
visible, remove it.
2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
3. Pull out tray 2 and place it on a flat surface.
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							4.If the jammed sheet is visible, remove it.
5.If the sheet is not visible, check  inside the printer at the top of the tray opening. Remove any jammed
media.
6. Replace tray 2 and optional tray 3.
NOTE Use tray 1 when printing on heavier paper. See Printing on special media  for more
information.
7. Press  to resume printing.
NOTE When printing from tray 2,  printing resumes automatically.
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							Jam inside the fuser area (top cover)
1.Open the top cover.
2.If the jammed sheet is visible, remove it and then close the top cover.
3.If the sheet is not visibl e, turn off the printer.
WARNING!The fuser will be hot. Wait 10 minutes before proceeding.
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							4.Place your thumbs on the fuser latches, squeez e the latches, and pull up on the fuser to remove
it.
5. On the fuser, lift the shutter door.
CAUTION Do not open the shutter door while the fuser is in the printer.
6.Remove any jammed sheets.
NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.
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							7.Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the
printer. Press the fuser down  until it clicks into place.
8.Close the top cover and then turn on the printer.
Jam inside the front door
1.Open the front door.
CAUTION Do not place anything on the transfer uni t. Do not touch the top of the transfer
unit or the contacts on the left side of it.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
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							2.Remove any visible media.
3.Locate the green registration-plate tabs that are below the bottom print cartridge.
4.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
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							5.Close the front door.
Jam in the duplex path
NOTE This issue occurs only in models that provide automatic 2-sided printing.
1.Turn off the printer, and open the top cover.
If any media is visible, remove it.
2.Open the front door.
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