HP Color LaserJet 2820 User Manual

Step
numberVerification stepPossible problemsSolutions
5Does the device send a
fax?
(HP Color LaserJet
2830/2840 all-in-one
models only)
Connect the telephone line
and press S
TART FAX to
verify that a dial tone
exists (using a hand set, if
necessary). Attempt to
send a fax.
The telephone line is not operational or
the device is not plugged into the
telephone line.Verify that the device is plugged into a
telephone line that you know works.
The telephone cord is faulty or is
plugged into the wrong...

Step
numberVerification stepPossible problemsSolutions
8Does the device scan to
the computer?
Initiate a scan from the
basic desktop software at
your computer.The cable is not connected correctly.Reconnect the cable.
Software is not installed correctly or an
error occurred during software
installation.Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the device and then turn on the...

Control panel messages
The majority of the control-panel messages are intended to guide the user through typical
operation. The control-panel messages indicate the status of the current operation, and
include a page count on the second line of the display, if appropriate. When the device is
receiving fax data, print data, or scanning commands, control-panel messages indicate this
status. In addition, alert messages, warning messages, and critical error messages indicate
situations that might require some...

Control panel messageDescriptionRecommended action
Canceled send. Clear documentThe CANCEL button was pressed to
cancel the current job while pages were
feeding from the ADF tray. The cancel
process does not automatically clear the
ADF.Remove the jammed item. See Media
jams occur in the automatic document
feeder (ADF). Then, clear the items in
the ADF tray and start over.
Card is not fully insertedThe memory card has not been fully
inserted.Verify that the memory card is inserted
completely.
Comm. errorA...

Control panel messageDescriptionRecommended action
Fax is busy Canceled sendThe fax line to which you were sending a
fax was busy. The device has canceled
sending the fax.Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
Check that the Redial if busy option is
enabled.
Check for a dial tone on the phone line
by pressing S
TART FAX.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line,...

Control panel messageDescriptionRecommended action
Fax memory full Canceling sendDuring the fax job, the memory filled. All
pages of the fax have to be in memory
for a fax job to work correctly. Only the
pages that fit into memory were sent.Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes
from memory. See 
Deleting faxes from
memory.
Fax recv. errorAn error occurred while trying to receive
a fax.Ask the sender...

Control panel messageDescriptionRecommended action
Fax Send errorAn error occurred while trying to send a
fax.Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line
by pressing S
TART FAX.
Check that the telephone cord is
securely connected by unplugging and
replugging the cord.
Make sure that you are using the
telephone cord that came with the device.
Make sure that the phone is working by
disconnecting the device, plugging in a
telephone to the phone line, and...

Control panel messageDescriptionRecommended action
Memory is low. Press [Enter]The device memory has been almost
completely filled.Allow the device to finish the job, or
press E
NTER to cancel the job.
Memory low Only 1 copy madeThe device does not have enough
memory to complete the collated copy
job.Break the job into smaller jobs that
contain fewer pages.
No Dial ToneThe device could not detect a dial tone.Check for a dial tone on the phone line
by pressing S
TART FAX.
Unplug the telephone cord from...

Control panel messageDescriptionRecommended action
No fax answer. Canceled sendAttempts to redial a fax number failed, or
the “Redial-no answer” option was
turned off.Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct
fax number.
Check that the redial option is enabled.
Unplug the telephone cord from both the
device and the wall and replug the cord.
Unplug the device telephone cord from
the wall, plug in a telephone, and try
making a voice call.
Plug...

Control panel messageDescriptionRecommended action
Photo Job PendingSecond photo job was started prior to
completion of first job.No action required. Message will cease
when first job completes.
Photos Not FoundAn image has been selected that has
been deleted.
The image checked on the bubble sheet
has been deleted.
Memory card has been removed from
the memory slot.Reinsert the card and reselect the image.
Proof Sheet Flatbed OnlyA document is in the ADF.Remove the document from the ADF
and verify that...