HP Color LaserJet 2820 User Manual
Here you can view all the pages of manual HP Color LaserJet 2820 User Manual. The HP manuals for Printer are available online for free. You can easily download all the documents as PDF.
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Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets specifications. See Media specifications. Generally, smoother paper provides better results. 2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure...
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ProblemCauseSolution Print is light or faded.The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications. One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox.Replace any low print cartridges. See Changing a print cartridge. If none of the print cartridges or the imaging drum is low or empty, remove the print cartridges one at a time and inspect the toner...
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ProblemCauseSolution Dropouts appear.A single sheet of print media might be defective.Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface.Try different paper, such as high-quality paper that is intended for color laser printers. See Media specifications. The paper lot is flawed. The manufacturing processes can cause some areas to reject toner.Try different paper, such as high-quality paper that is intended for color laser printers. See Media...
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ProblemCauseSolution Toner smears appear on the media.The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications. If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.Clean the media guides and the paper path. See Cleaning the paper path. The imaging drum might be low.Replace the imaging drum. See Changing the imaging drum. Media might be jammed in the imaging drum.Complete the...
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ProblemCauseSolution The toner smears easily when touched.The device is not set to print on the type of media on which you want to print.In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper. The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications. The paper path might need cleaning.Clean the device. See Cleaning the device. Marks...
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ProblemCauseSolution The printed page contains misformed characters.The media might not meet HP specifications.Use a different paper, such as high-quality paper that is intended for color laser printers. See Media specifications. If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See Service and support or the support flyer that came in the device...
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ProblemCauseSolution The printed page contains wrinkles or creases.The media might be loaded incorrectly.Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Loading trays. The media might not meet HP specifications.Use a different paper, such as high-quality paper that is intended for color laser printers. See Media specifications. The...
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ProblemCauseSolution Only black is printing when the document should be printing in color.Color mode is not selected in your program or printer driver.Select color mode instead of grayscale mode. The correct printer driver might not be selected in the program.Select the correct printer driver. The device might not be correctly configured.Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See Service and support or the support flyer that came in the device...
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ProblemCauseSolution The colors on the printed page do not match the colors as they appear on the screen.The colors on your computer monitor might differ from the device output.Select Screen Match in the Color tab of the printer driver. The printer driver might affect color printing.Try printing from a different program or one of the other printer drivers. For example, if you are using the PCL 6 printer driver, try the PS printer driver. If extremely light colors or extremely dark colors on screen are...
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●Do not use raised or embossed letterhead. ●The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (210°C or 410°F for 0.2 second). CAUTION Failure to follow these guidelines could cause jams or damage to the device. Solving print-media problems The following problems with paper cause print quality deviations, jamming, or even damage to the device. ProblemCauseSolution Poor print quality...