HP Color LaserJet 2600n User Manual

ProblemCauseSolution
Toner specks appear.The media might not meet HP
specifications.Use media that meets HP
specifications.
The paper path might need
cleaning.Clean the paper path. See the
HP Toolbox online Help.
Dropouts appear.A single sheet of print media
might be defective.Try reprinting the job.
The moisture content of the
paper is uneven or the paper
has moist spots on its surface.Try different paper, such as
high-quality paper that is
intended for color laser printers.
The paper lot is flawed....

ProblemCauseSolution
Toner smears appear on the
media.The media might not meet HP
specifications.Use media that meets HP
specifications.
If toner smears appear on the
leading edge of the paper, the
media guides are dirty, or
debris has accumulated in the
print path.Clean the media guides and
the paper path.
The toner smears easily when
touched.The device is not set to print on
the type of media on which you
want to print.In the printer driver, select the
Paper tab and set  Type is to
match the type of...

ProblemCauseSolution
Marks repeatedly appear at
even intervals on the unprinted
side of the page.
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Internal parts might have toner
on them.The problem typically corrects
itself after a few more pages.
The paper path might need
cleaning.Clean the device.
The fuser might be damaged or
dirty.Clean using instructions in
HP Toolbox.
Contact HP  Customer Care.
See 
HP Customer Care  or the
support flyer that came in the
device box.
The printed page contains
misformed characters.The media might not meet HP...

ProblemCauseSolution
The printed page contains
wrinkles or creases.The media might be loaded
incorrectly.Verify that the media is loaded
correctly and that the media
guides are not too tight or too
loose against the stack. See
Loading trays.
Turn over the stack of paper in
the input tray, or try rotating the
paper 180° in the input tray.
The media might not meet HP
specifications.Use a different paper, such as
high-quality paper that is
intended for color laser printers.
Toner appears around the
printed...

ProblemCauseSolution
Only black is printing when the
document should be printing in
color.Color mode is not selected in
your program or printer driver.Select color mode instead of
grayscale mode.
The correct printer driver might
not be selected in the program.Select the correct printer driver.
The device might not be
correctly configured.Print a Configuration page. If
no color appears on the
Configuration page, contact
HP Customer Care. See
HP Customer Care or the
support flyer that came in the
device...

ProblemCauseSolution
The colors on the printed page
do not match the colors as they
appear on the screen.
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The colors on your computer
monitor might differ from the
device output.Select  Screen Match  in the
Color  tab of the printer driver.
If extremely light colors or
extremely dark colors on
screen are not printing, your
software program might
interpret extremely light colors
as white or extremely dark
colors as black.If possible, avoid using
extremely light or...

Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage
to the device.
ProblemCauseSolution
Poor print quality or toner
adhesionThe paper is too moist, too
rough, too heavy or too
smooth, or it is embossed or
from a faulty paper lot.Verify that the appropriate
media type was selected in the
printer driver.
Try another kind of paper,
between 100 and 250
Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored...

ProblemCauseSolution
More than one sheet feeds at
one time.The media tray might be
overloaded.Remove some of the media
from the tray. See 
Loading trays.
The media might be wrinkled,
folded, or damaged.Verify that the media is not
wrinkled, folded, or damaged.
Try printing on media from a
new or different package.
Device does not pull media
from the media input tray.The device might be in manual
feed mode.●If Manual feed  appears on
the device control-panel
display, press 
 ( SELECT)
to print the job.
●...

ProblemCauseSolution
Pages did not print.The device might not be pulling
media correctly.See Media-handling problems.
The media is jamming in the
device.Clear the jam.
The USB cable might be
defective or incorrectly
connected.●Disconnect the USB cable
at both ends and
reconnect it.
● Try printing a job that has
printed in the past.
● Try using a different USB
cable.
Other devices are running on
your computer.The device might not share a
USB port. If you have an
external hard drive or network
switchbox...

Troubleshooting tools
The section describes the tools that can help you solve problems with your device.
Device pages and reports
This section describes the pages and reports  that help you diagnose and solve problems
with the device.
Demo page
To print the Demo page, press the  ( LEFT ARROW) and  (RIGHT ARROW) buttons on the
printer control panel simultaneously. You can also print this page from \
the HP Toolbox.
Configuration page
The Configuration page lists the current settings and  properties of...