HP CM8060 User Manual

General fax problems
Table 16-5  General fax problems
IssueCauseSolution
A fax was sent after pressing the  Stop
button on the control panel.Pressing the  Stop button does not cancel
faxes that have been completely
scanned and are in the job queue.To cancel a fax that is waiting in the job
queue, open the Job Status feature on
the control panel. See 
Cancel faxes
on page 180 .
The same billing code is being used for
all outgoing faxes.The default billing code is being used for
all faxes.If you want to...

IssueCauseSolution
Faxes are not being printed. The input trays might be empty.Make sure paper is loaded in the trays.
The Fax Printing Schedule  is set to
Always store faxes  or Use Fax Printing
Schedule .If you want faxes to print immediately, set
the Fax Printing Schedule  feature to
Always print faxes . See 
Time/Scheduling
menu on page 129.
If some faxes are being printed but
others are not, make sure the fax number
for the sender is not on the blocked fax
list. Open the 
Information  menu, and...

IssueCauseSolution
The fax is being sent, but very slowly.The resolution for scanning the original
document might be too high.When scanning the original document,
touch More Options  and then touch
Resolution . Set the resolution to a lower
level to increase the fax transmission
speed.
You might need to change the  Optimize
Text/Picture  setting to a different setting.When scanning the original document,
touch More Options  and then touch
Optimize Text/Picture . Adjust the setting
to optimize it more...

Problems with E-mail, Alerts, and AutoSend
You can use the information in this section to identify and resolve problems that are related to the SMTP
server for the E-mail digital send feature and for the  notification server that is used for the Alerts and
AutoSend features.
It is possible to use the same server for the E-mail f eature and for the notification server, as long as that
server does not require authentication. If you want to  use a server that requires authentication for the
E-mail feature,...

Check the SMTP server setup
NOTE:This procedure is for Windows operating syst ems. The following steps show examples of
responses from the server. The text portion of  the response can vary from server to server.
1.Obtain the SMTP server gateway hostname. You can find this information on the configuration
page. Print a configuration page from the  Administration menu on the control panel, or open the
Information  tab on the embedded Web server.
2. Open a Windows command prompt: click  Start, click  Run,...

If the response is 550 Requested action not taken: mailbox unavailable , then the
server cannot find the mailbox for that address.  The recipient e-mail account might be configured
so that it cannot receive messages from the device.
If the response is  551 User not local: please try  , where “” is a different e-mail address,  then the e-mail account is not active.
252 Chapter 16   Solve problems ENWW
 

Problems with sending to a network folder
Table 16-8  Network folder problems
IssueCauseSolution
All users are unable to store jobs in the
network folder.A firewall might be interfering.If IPsec is enabled, it could be interfering
with digital-send features. Try disabling
IPsec. See 
Networking and I/O menuon page 133.
The server might be turned off.Verify that the server is turned on.
A particular user is unable to store jobs
in the network folder.The folder might have restrictions on who
can write to...

Network-connectivity problems
1.The device supports va rious network protocols (TCP/IP, IPX/ SPX, Novell/NetWare, AppleTalk, and
DCL/LLC). Make sure that the correct  protocol is enabled for your network.
2. Print the configuration pages. On the HP Jetdirect page, verify the following items for your protocol:
● Under HP Jetdirect Configuration, 
the status is I/O Card Ready.
● The status is Ready.
● A network address is listed.
● The configuration method (Confi
g by:) is listed correctly.
Verify...

A Specifications
This appendix contains information about the following topics:
●
Physical specifications
●
Electrical specifications
●
Acoustic specifications
●
Environmental specifications
ENWW 255
 

Physical specifications
Table A-1  Device size
DimensionBase unitBase unit with Tray 5Base unit with optional
finisherBase unit with Tray 5
and optional finisher
Height1220 mm (48 inches)1220 mm (48 inches)1220 mm (48 inches)1220 mm (48 inches)
Width1040 mm (41 inches)1700 mm (67 inches)1990 mm (78 inches)2160 mm (85 inches)
Depth 840 mm (33 inches) 840 mm (33 inc hes) 840 mm (33 inches) 840 mm (33 inches)
Table A-2  Required space for servicing
DimensionBase unitBase unit with Tray 5Base unit with...