HP CM8060 User Manual

3.At the computer, check to see if the print queue  is stopped, paused, or set to print offline.
● Windows
: Click Start, click  Settings , and then click  Printers or Printers and Faxes . Double-
click  HP CM8060 Color MFP with Edgeline Technology .
● Macintosh
: Open Print Center , Print Setup Utility , or Print & Fax  under System
Preferences , and double-click the line for the  HP CM8060 Color MFP with Edgeline
Technology .
4. Try printing a document from a different software  program. If the...

Control-panel messages
The status line on the touchscreen alerts you of potential problems with the device.
Errors: If the device has an error, a message appears th at describes the error. The message also has
instructions for solving the problem. The error button (
) remains on the status line until the error is
resolved.
Warnings : The warning button (
) appears when the device has a problem but can continue
functioning. Touch the warning button to see a messa ge that describes the problem. The...

Clear jams
If a jam occurs, a message appears on the control panel to describe where the jam is located. The
message also contains instructions for finding the jam, including a short video that shows which
components to move and which doors to open.
Precautions for clearing jams
WARNING! To avoid injury, do not touch moving parts. Do not reach into the device except to clear
jams, to replace ink cartridges,  or to add or remove paper.
WARNING!To avoid injuring your fingers, do not attempt to clear a...

Prevent jams
Follow these guidelines to prevent jams.
●When loading paper into the trays, always make su
re the tray is configured for the correct type of
paper.
● Load full reams of paper into Trays 2, 3, 4, and 5. Do not divide the reams into smaller sections
when loading paper.
● Use only the types of paper th
at the device supports. See 
Supported paper on page 154.
● When using the document feeder, remove staples
, paper clips, adhesive papers, and any other
objects that are attached to the...

Paper-handling problems
Table 16-1  Paper-handling problems
IssueCauseSolution
Pages come out at uneven intervals.Pages that have heavier coverage take
longer to process.This is normal.
Pages come out in a different order than
expected.Because some pages take longer to print
than others, the device sometimes
begins printing those out of sequence.
The finished pages come out in the
correct order, but in the fastest possible
time.HP recommends that you do not use this
device for printing on sequential...

IssueCauseSolution
Printed pages are wet.The tray might be configured for a
different type of paper than the type that
is loaded.
The paper might not meet specifications.
The paper might be too light in weight.Make sure that the tray is configured for
the correct type of paper.
Use only paper that meets specifications
for this device. See 
Supported paper
on page 154.
Use paper that is heavier than 60 g/m
2
(16 lb bond). If the problem continues, try
setting the paper type to  Cardstock.
If the problem...

Image-quality problems
Use the information in this section to solve problems with the quality of printed images
Image-quality problems that occur for copy and print jobs
Table 16-2  Image-quality problems that occur for copy and print jobs
IssueCauseSolution
Printed pages smudge easily
immediately after printing.The tray might be configured for a
different type of paper than the type that
is loaded.
The paper might not meet specifications.
The bonding-agent cartridge might be
nearly empty.Make sure that...

IssueCauseSolution
Printed images have a mottled
appearance.The bonding-agent cartridge might be
nearly empty.
The paper might be of poor quality.
The device might have an internal
problem.Use the embedded Web server or the
control panel to view the supplies status
page. If the bonding-agent cartridge is
nearly empty, replace it.
Use only paper that meets specifications
for this device. See 
Supported paperon page 154.
If the problem continues, contact HP.
Adjoining color areas blend into each
other....

IssueCauseSolution
Colors are inconsistent from one page to
the next.The device might have an internal
problem.Contact HP.
Colors overlap each other.
Colors seem faded.
Colors are uneven in filled areas.
Images seem grainy.The paper might not meet specifications.
The device might have an internal
problem.Use only paper that meets specifications
for this device. See 
Supported paper
on page 154
.
Contact HP.
Printed pages have speckles of color.
Horizontal streaks or bands of faded
color appear on...

Fax problems
Before you can use the fax feature, you must set the date, time, location, and fax header information.
This is a legal requirement in the U.S. and many other countries/regions.
Use the information in the following sections to resolve fax problems.
Fax checklist
1.Make sure you are using the phone cord that came with the fax accessory. The analog phone cord
that came with the fax accessory meets RJ11 spec ifications. The fax accessory requires an analog
phone cord and an analog phone line....