HP Business InkJet 1100 User Manual

							ENWW4-21
Wrong colors are printing 
Check the printer driver settings
zThe Print In Grayscale check box might be selected. From your application, open the 
Printer Properties dialog box. Click the Color tab and make sure that Print in Grayscale 
is not selected.
Check the ink cartridges
zWhen colors are completely wrong, the printer might have run out of one or more colors of 
ink. Check the status of the ink cartridges in the Toolbox or on the control panel, and then 
replace any low or empty ink cartridges. See “Replacing ink cartridges”.
Check the printheads
zWhenever print quality noticeably decreases, it is a good idea to clean the printheads. To 
clean the printheads, open the Toolbox, click the Printer Services tab, and then click 
Clean Printheads. For Macintosh, use the control panel. See “Maintaining ink cartridges 
and printheads”.
Printout shows bleeding colors
Check the print settings
zSome media type settings (such as Transparency Films and Photo Papers) and print 
quality settings (such as Best) require more ink than others. Choose different print 
settings in the Print Settings dialog box. Also, make sure that you have selected the 
correct media type in the Print Settings dialog box.
Check the ink cartridges
zMake sure that the ink cartridges have not been tampered with. Refilling processes and 
the use of incompatible inks can disrupt the intricate printing system and result in reduced 
print quality and damage to the printer. HP does not guarantee or support refilled ink 
cartridges. For ordering HP supplies and accessories, see “HP supplies and accessories”.
Colors do not line up properly
Check the printheads
zThe printheads on your printer are automatically aligned when a printhead is replaced. 
However, you might notice print quality improvement by performing the alignment 
procedure yourself. See “Aligning the printheads”.
Check the graphics placement
zUse the zoom or print preview feature of your software to check for gaps in the placement 
of graphics on the page.
Lines or dots are missing from text or graphics
Check the printheads
zThe printheads or printhead contact pads might need cleaning. See “Maintaining ink 
cartridges and printheads”.
 
						

							4-22ENWW
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see “Clearing jams”.
Tray cannot be inserted 
zWith the tray removed from the printer, turn the printer off and then on again. Reinsert the 
tray.
zMake sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring 
Media is not supported for the printer or tray
zMake sure that you are using media that is supported for the printer and for the tray being 
used. (See “Printer specifications” and “Understanding specifications for supported 
media”.)
Media is not picked up from Tray 1 or Tray 2
zCheck that the guides are set to the correct marking in the trays for the size of paper you 
are loading. Also make sure the guides are snug, but not tight, against the stack.
zMake sure the media you are using is not curled. Uncurl paper by bending it in the 
opposite direction of the curl.
zMake sure that the tray has been pushed completely into the printer.
An envelope is not picked up from the envelope slot
zMake sure that there is not more than one envelope loaded in the envelope slot. 
zMake sure that the envelope is not wrinkled or bent. Do not leave an envelope in the 
envelope slot overnight because doing so can cause the envelope to bend.
zMake sure that media in Tray 1 is not interfering with the envelope slot and causing more 
than one envelope to be fed. Remove any media from Tray 1 and try again.
Media is not coming out correctly
zIf the output tray extension is not extended, output pages will fall off the printer. Make sure 
that output tray extension is extended.
zRemove excess media from the output tray. The output tray is designed to hold a 
maximum of 100 sheets at a time.
zIf the auto-duplex unit is not installed or if the auto-duplex unit door is down during a 
duplex job, media will exit the rear of the printer. Reinstall the auto-duplex unit or close the 
auto-duplex unit door. 
Pages are skewing
zMake sure that media loaded in Tray 1 or Tray 2 is aligned to the right and front guides. 
 
						

							ENWW4-23
Multiple pages are being picked up
zMake sure that the stack of paper has been aligned with the right and front guides. 
zMake sure that the tray has not been overloaded with paper.
zWhen you load paper, avoid fanning the stack. Fanning paper can cause static electricity 
to build up and intensify multiple-pick problems.
zWhen you reinsert a tray in the printer, make sure that you insert it gently. Forceful 
insertion with a full stack of paper can cause sheets to slide up within the printer, causing 
the printer to jam or pick multiple sheets at one time.
Troubleshooting installation issues
If you had trouble installing the printer, check these items.
Hardware installation issues
zMake sure the power supply cord is connected securely to the printer. Make sure that the 
power cord is connect securely between the power supply and a working power outlet.
zMake sure that all packing tape has been removed from the outside and inside the printer.
zMake sure that the auto-duplex unit has been installed. The printer cannot work properly 
without the auto-duplex unit installed.
zMake sure that all of the printheads and ink cartridges are installed. 
zMake sure the printheads and ink cartridges are installed properly. The printer cannot 
work if they are not installed.
 Make sure that you have removed the tape from the printheads.
 Make sure that all of the printheads are in their correct, color-coded slot.
 Make sure that all of the ink cartridges are in their correct, color-coded slot.
 Make sure that all of the printheads and ink cartridges are firmly installed into their 
slots. Press down firmly on each one to ensure proper contact.
zMake sure that the printhead latch is closed properly.
zMake sure that the printer is loaded with paper.
zMake sure no lights are on or blinking except the Power light, which should be on. If any 
other lights are on, see “Printer lights reference” to interpret the light pattern.
zMake sure that the printer can print a printer configuration page. Press and hold down the 
 (power button). While holding down the   (power button), press the   (cancel button) 
one time. Release the   (power button). The printer configuration page should print.
zMake sure that any printer cable you are using is in good working order and that it is 
securely connected between the appropriate connector on the printer and the computer or 
a network connection.
 
						

							4-24ENWW
Software installation issues
zMake sure your computer is running one of these operating systems: Windows 98, 2000, 
NT 4.0, Me, or XP. If you are using a Macintosh, it must be running Mac OS 8.6 or later.
zMake sure the computer meets at least the minimum system requirements listed here.
Minimum
Windows 98: Pentium
® 90 MHz, 16 MB RAM, 60 MB hard disk space
Windows NT 4.0: Pentium 100 MHz, 32 MB RAM, 60 MB hard disk space
Windows Me: Pentium 150 MHz, 32 MB RAM, 60 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 60 MB hard disk space
Windows XP, 32 bit: Pentium 233 MHz, 64 MB RAM, 60 MB hard disk space
Mac OS 8.6 or later: 32 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
Recommended
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space
Windows NT 4.0: Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space
Mac OS 8.6 or later: 100 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
zBefore installing software on a Windows computer, make sure that all other programs in 
the Task Manager are closed.
zIf the computer does not recognize the path that you type to the CD, make sure you are 
specifying the correct drive letter on the computer.
zIf the computer cannot recognize the CD in the CD drive, inspect the CD for damage. You 
can download the printer driver from http://www.hp.com/support/businessinkjet1100
.
 
						

							ENWW5-1
5
Printer lights reference
The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing 
problems. This chapter provides a list of LED status light combinations, what they indicate, 
and how to solve the problem.
1Power button
2Printhead light
3Ink cartridge light
4Power light
5Color indicator lights
6Cancel button
7Resume button
8Resume light
64
321
785
Light pattern Light description Explanation and recommended 
action
No lights are on. The printer is off.
zPress the   (power button). 
The Power light is on. The printer is ready.
zNo action is required.
The Power light blinks. The printer is turning on or off or 
processing a print job, or a print job has 
been cancelled.
zNo action is required.
 
						

							5-2ENWW
The Power light is on and 
the Resume light blinks.The printer is out of paper.
zLoad paper and then press the   
(resume button).
The printer is in manual duplex mode. It 
is waiting for the ink to dry so the pages 
can be flipped over and reloaded.
zReload the stack into the printer and 
press the   (resume button).
The printer is pausing for the ink to dry.
zWait for the ink to dry. The Resume 
light will stop blinking.
The printer has printed a banner, and the 
banner needs to be removed from the 
printer.
zPress the   (resume button) to 
remove the banner from the printer.
The auto-duplex unit is not installed. The 
printer cannot print without it installed.
zInstall the auto-duplex unit, and then 
press the   (resume button).
The Power light and 
Resume light blink.Print media is jammed in the printer.
zPress the   (resume button) to 
eject the jammed media.
zRemove all media from the output 
tray. Open the top cover to locate the 
jam. After clearing the jam, press the 
 (resume button) to continue the 
print job.
The Power light blinks and 
the Resume light is on.One or more covers on the printer are 
open.
zClose any open covers.
zMake sure the auto-duplex unit is 
properly installed.
A printer error has occurred.
zTurn the printer off and then on 
again.
The Power light blinks and 
the Printhead and Resume 
light are on.The printhead latch is not secured.
zOpen the printing supplies cover and 
secure the printhead latch.
The Printhead light, a color 
indicator light, and the 
Resume light are on.One or more of the printheads needs 
attention.
zReinstall the printheads and try to 
print. 
zTry cleaning the printhead contacts. 
See “Cleaning the printhead 
contacts”.
zIf the error persists, replace the 
printhead or printheads indicated.
Light pattern Light description Explanation and recommended 
action
 
						

							ENWW5-3
The Ink Cartridge light, a 
color indicator light, and the 
Resume light are on.One or more of the ink cartridges needs 
attention.
zReinstall the ink cartridges and try to 
print. 
zIf the error persists, replace the ink 
cartridge or cartridges indicated.
The Ink Cartridge light 
blinks, and one or more of 
the color indicator lights and 
the Resume light are on. An ink cartridge is low on ink and will 
need to be replaced soon.
zPress the   (resume button) to 
continue printing.
The Ink Cartridge light, one 
or more of the color indicator 
lights, and the Resume light 
are on. An ink cartridge is out of ink and must be 
replaced before you can continue 
printing.
zReplace the ink cartridge indicated.
The Ink Cartridge light is on 
and a color indicator light 
and the Resume light blink. A non-HP ink cartridge is installed.
CAUTION:
 Damage to the printer that 
results from modifying or refilling the ink 
cartridges, or from using non-HP ink 
cartridges, is not covered under the 
warranty.
zIf you thought that this ink cartridge 
was an HP ink cartri dge, return it to 
the place where you purchased it. 
Buy and install an HP ink cartridge.
zIf you choose to use a non-HP ink 
cartridge, press and hold down the   (power button) and press the   
(resume button) three times. 
Release the 
 (power button). 
All lights except the Power light go 
off.  Damage that results to the printer 
from using this cartridge is not 
covered under the warranty.
The Printhead light and a 
color indicator light are on. The printer detects a faulty printhead. 
zReplace the printhead indicated.
The Ink Cartridge light and a 
color indicator light are on. The printer detects a faulty ink cartridge. 
zReplace the ink cartridge indicated.
Light pattern Light description Explanation and recommended 
action
 
						

							5-4ENWW
alternates withThe Printhead light and a 
color indicator light blink 
alternately with an Ink 
Cartridge light and a color 
indicator light. The Resume 
light is on.The printer detects a faulty ink cartridge 
and a faulty printhead. 
zReplace the applicable printheads 
and ink cartridges.
The Power light, Printhead 
light, Ink Cartridge light, and 
Resume light all blink.Multiple printer errors have occurred. 
zTurn the printer off, and then on 
again.
zIf the printer still shows an error, turn 
the print off, and unplug it. Wait a 
minute and then turn on the printer 
again. If the printer error has cleared, 
send the job again. 
zIf these measures do not work, see 
“Support and warranty”.
Light pattern Light description Explanation and recommended 
action
 
						

							ENWWA-1
A
HP supplies and accessories
You can order HP supplies and accessories from the HP website. Visit HPshopping.com 
(http://www.hpshopping.com
) for more information. You can also order printing supplies using 
the Toolbox. 
Ordering printing supplies through the Toolbox
The three requirements to use this features are listed here.
zThe Toolbox must be installed on your computer (supported for Windows only).
zThe printer must be connected to your computer using either a USB cable or a parallel 
cable, or it must be connected to the network.
zYou must have access to the Internet.
To order printing supplies through the Toolbox
1In the status area of the Windows taskbar (near the clock), double-click the Toolbox icon.
2On the Printer Status tab, click Order Supplies. Your default browser opens and 
displays a website from which you can purchase printing supplies.
3Follow the instructions on the website to select and order printing supplies.
Finding accessory part numbers
You can order the following accessories for HP Business Inkjet 1100 series printers.
Paper handling accessories
Parallel connector and cables
USB cable
250-sheet input tray (Tray 2; included with the HP Business Inkjet 1100dtn. 
You can only install one Tray 2 at a time.)C8236A
Parallel port connector C6436-67004
HP IEEE-1284 A-B Parallel Cable (2 meter) C2950A
HP IEEE-1284 A-B Parallel Cable (3 meter) C2951A
HP USB A-B (2 meter) C6518A
 
						

							A-2ENWW
Network interfaces 
Finding supplies part numbers
All of the following supplies work with all models of the HPBusiness Inkjet 1100 series 
printers.
Ink cartridges
Printheads
HP Bright White Inkjet Paper 
HP Premium Plus Photo Paper 
HP Jetdirect 200m print server/Internet connector (LIO module; Fast 
Ethernet; included with the HP Business Inkjet 1100dtn)J6039C
HP Jetdirect 250m print server/Internet connector (LIO module; Fast 
Ethernet)J6042B
HP Jetdirect 280m print server/Internet connector (LIO module; 802.11b 
Wireless Ethernet)J6044A
HP Jetdirect 175X external print server via USB (Fast Ethernet) J6035C
HP Jetdirect 310X external print server via USB (Fast Ethernet) J6038A
HP No. 10 Black C4844A
HP No. 11 Cyan C4836A
HP No. 11 Magenta C4837A
HP No. 11 Yellow C4838A
HP No. 11 Black C4810A
HP No. 11 Cyan C4811A
HP No. 11 Magenta C4812A
HP No. 11 Yellow C4813A
500 sheets Letter (8.5 by 11 inches) HPB1124
250 sheets Tabloid (11 by 17 inches) HPB1724
500 sheets A4 (210 by 297 mm) C1825A
20 sheets, glossy Letter (8.5 by 11 inches) C6831A
50 sheets, glossy Letter (8.5 by 11 inches) Q1785A
20 sheets, glossy 4 by 6 inches Q1977A
20 sheets, matte Letter (8.5 by 11 inches) C6950A
20 sheets, glossy A4 (210 by 297 mm) C6832A
20 sheets, matte A4 (210 by 297 mm) C6951A