HP Business InkJet 1100 User Manual

							hp business inkjet 1100 series printer
user’s guide
 
						

							Copyright Information
© 2003 Copyright Hewlett-Packard 
Development Company, LP 
Reproduction, adaptation or translation 
without prior written permission is 
prohibited, except as allowed under the 
copyright laws.
Edition 1, 9/2003
Notice
The information contained herein is subject 
to change without notice. 
The only warranties for HP products and 
services are set forth in the express 
warranty statements accompanying such 
products and services. Nothing herein 
should be construed  as constituting an 
additional warranty. HP shall not be liable 
for technical or editorial  errors or omissions 
contained herein. 
No part of this document may be 
photocopied, reproduced,  or translated to 
another language without the prior written 
consent of Hewlett-Packard Company. Trademark Credits
Microsoft
®, Windows®, Windows NT®, and 
MS-DOS® are U.S. registered trademarks 
of Microsoft Corporation.
UNIX
® is a registered trademark of the 
Open Group.
Novell
® and NetWare® are registered 
trademarks of Novell Corporation.
Pentium
® is a registered trademark of Intel 
Corporation.
Adobe
® and Acrobat® are registered 
trademarks of Adobe Systems Incorporate. Safety Information
Always follow basic safety precautions 
when using this produc
t to reduce risk of 
injury from fire or electric shock.
1 Read and understand all instructions 
in the documentation that comes with 
the printer.
2 Use only a grounded el ectrical outlet 
when connecting this product to a 
power source. If you do not know 
whether the outlet is grounded, check 
with a qualified electrician.
3 Observe all warnings and instructions 
marked on the product.
4 Unplug this product from wall outlets 
before cleaning.
5 Do not install or  use this product near 
water, or when you are wet.
6 Install the product securely on a 
stable surface.
7 Install the product in a protected 
location where no one can step on or 
trip over the line cord, and the line 
cord cannot be damaged.
8 If the product does not operate 
normally, see  “Maintaining and 
troubleshooting” .
9 There are no user-s erviceable parts 
inside. Refer servicing to qualified 
service personnel.
 
						

							ENWWT-1
Contents
Getting started
Finding other resources for product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Learning about printer configurations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Understanding the printer parts and functions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Connecting directly using a USB or parallel cable (Windows)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Sharing the printer on a locally shared network (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Connecting directly using a USB cable (Mac OS)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
USB printer sharing over an Ethernet network (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Installing software for a network printer on a Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Uninstalling the printing system software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Uninstalling software for Windows (all versions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Uninstalling software for Macintosh (all versions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Using the embedded Web server  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Making copies of the software   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Installing other software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Using the printer
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Configuring trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Setting the tray lock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Selecting a default tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Understanding default tray behavior for the Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Printing using the PCL 3 printer driver  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Changing printer settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Changing settings for Windows  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Changing settings for the Mac OS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
Performing printer tasks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Printing on both sides (duplexing)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Performing automatic duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Performing manual duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Printing photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Printing on special media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Printing on envelopes and cards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Printing on transparencies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18
Printing on custom-size media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
Using diagnostic tools
Using the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Printer Status tab    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Information tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Printer Services tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Using hp instant support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Using myPrintMileage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Using the HP Inkjet Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Using HP Web Jetadmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Using the deskjet control panel (DJCP)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
 
						

							T-2ENWW
Maintaining and troubleshooting
Maintaining ink cartridges and printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Replacing ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Checking the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Cleaning the printheads  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Cleaning the printhead contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Aligning the printheads   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Replacing the printheads  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Calibrating color  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Clearing jams  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Starting troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
Printing a configuration page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Resolving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Printer shuts down unexpectedly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Printer is not responding (nothing prints)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
All lights are blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Resolving printing problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
A blank page printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Something on the page is missing or incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Poor print quality   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19
Resolving paper-feed problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Tray cannot be inserted  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Another paper-feed problem is occurring  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23
Printer lights reference
HP supplies and accessories
Ordering printing supplies through the Toolbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  A-1
Finding accessory part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  A-1
Finding supplies part numbers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  A-2
Support and warranty
Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B-1
hp instant support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B-1
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B-1
HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B-2
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  B-3
Printer specifications
Regulatory information
FCC statement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-1
EMI statement (Korea)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-2
Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-2
Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-2
LED classification  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-2
Energy consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-2
Declaration of Conformity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  D-3
Glossary
Index
 
						

							ENWW1-1
1
Getting started
Thank you for buying the printer. This guide provides details about how to set up your 
computer, how to perform simple printer tasks, and how to resolve printer problems.
Finding other resources for product information 
You can obtain product information that is not included in this guide from the following 
resources:
zSetup poster. Provides illustrated setup information. A printed version of this document is 
provided with the printer. Also, an electronic version is available as an Adobe® Acrobat® 
Portable Document Format (PDF) file on the Starter CD.
zGetting started guide. Includes information about setting up the printer and installing the 
software. You probably referred to this guide when you set up the product.
zOnline Help. Includes overview information about and procedures performed using the 
printer software.
zStarter CD. Includes the printer driver, Toolbox, Installer Customization utility, electronic 
copies of this user’s guide, release notes, and ordering information.
zToolbox. Contains “how-to” and troubleshooting instructions, and provides information 
about printhead health. If you choose to install the Toolbox, a Toolbox taskbar icon 
appears when the Toolbox is running. Toolbox is available for Microsoft
® Windows® users 
only.
zhp instant support. A Web-based tool that provides product-specific services, 
troubleshooting tips, and information about your printer’s ink and media usage. This 
e-service can be opened from the Toolbox
. hp instant support is available for Windows 
users only.
zHP Inkjet Utility. The HP Inkjet Utility contains tools to calibrate the printer, clean the 
printheads, print a test page, set tray lock, and find website support information. The 
HP Inkjet Utility is available for Mac OS 8.6, 9.x, and OS X users only.
zWorld Wide Web. The following websites contain information about the printer:
http://www.hp.com/support/businessinkjet1100
http://www.hp.com
zHP Jetdirect Print Server Administrator’s Guide. Included on the Starter CD, it 
provides detailed information about setting up and using your HP Jetdirect print server. It 
also provides information about these topics:
 Troubleshooting and HP Jetdirect configuration page messages
 HP Software Solutions for HP Jetdirect print servers
 TCP/IP configuration
 Using LPD (Line Printer Daemon) services on the HP Jetdirect print server
 FTP (file transfer protocol) printing
zHP Jetdirect setup manual. This manual is included with the purchase of an HP Jetdirect 
print server. It describes the setup and configuration of your HP Jetdirect print server. 
Note that the HP Jetdirect setup manual does not come with the printer.
zNetwork operating system (NOS) and operating system (OS) manuals. These 
manuals came with your computer or your NOS. They describe the basic network printing 
common to all network printers.
 
						

							1-2ENWW
Learning about printer configurations
This printer is a four-color Inkjet printer that prints up to 23 pages per minute (ppm) in 
monochrome (black and white) and 6 ppm in color in Draft mode. The laser-quality speed is 
4.5 ppm for black text and 3 ppm for mixed text color. (Laser-quality speed is the print speed 
that can be expected in relation to the pages-per-minute speed of laser printers.)
HP Business Inkjet 1100d
The printer includes these features.
zPaper handling. This model includes a standard input tray (Tray 1) that holds up to 150 
sheets. It also includes an auto-duplex unit for printing two-sided documents, which saves 
money and paper. 
zConnectivity. In North America, this model includes a USB connector, and you can add 
an optional parallel connector. In the rest of the world, this model includes a USB 
connector and a parallel connector. 
You can add these optional accessories to the printer.
zAdd an optional second paper tray (Tray 2), which holds 250 sheets, for greater flexibility 
in the types and quantity of media you can have loaded. 
zAdd an optional print server to allow two or three users to share the printer easily on a 
network. However, only a parallel connector or a print server can be installed.
zIn North America, add an optional parallel connector if you want to connect the printer to a 
computer using a parallel cable. However, only a parallel connector or a print server can 
be installed.
HP Business Inkjet 1100dtn
The printer includes these features.
zPaper handling. This model includes a standard input tray (Tray 1), which holds up to 150 
sheets, and Tray 2, which holds 250 sheets for a total capacity of 400 sheets. It also 
includes an auto-duplex unit, which saves money and paper.
zConnectivity. This model contains a USB connector and an HP Jetdirect 200m print 
server to allow multiple users to share the printer easily on a network.
 
						

							ENWW1-3
Understanding the printer parts and functions
Front view
1Paper guides.
2Output tray.
3Control panel. See “Control panel parts”.
4Top cover.
5Printing supplies cover. See “Printing supplies area”.
6Tr a y 2. This 250-sheet tray is included with the HP Business Inkjet 1100dtn model; 
available as an accessory for the HP Business Inkjet 1100d.
7Tr a y 1 . This tray holds 150 sheets.
8Paper stack indicator.
9Envelope slot. Use this slot to feed one envelope at a time.
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Printing supplies area
1Printhead latch. The printhead latch provides access for installing or removing printheads 
from their color-coded slots.
2Printheads. Each printhead must be placed in its color-coded slot.
3Ink cartridges. Each ink cartridge must be placed in its color-coded slot.
4Metal catch bar. The metal catch bar secures the hook and engages the printhead latch.
Control panel parts
1 (power button).
2Power light (green).
3Printing supplies lights. Indicate the status of ink cartridges and printheads: 
a)Printhead light b)Ink Cartridge light c)color indicator lights. See “Printer lights 
reference”.
4 (cancel button). Cancels the current print job.
5 (resume button).
6Resume light. This light blinks in these situations:
 when there is a media jam 
 when the printer is out of paper
 while a printed page is drying
 while the printer is printing a manual duplex job and waiting for the job to be turned
If the printed page is drying, then wait for the printer to finish, and the light will turn off. 
Otherwise, resolve the problem and press the   (resume button) if the light does not 
turn off.
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