HP Business InkJet 1000 User Manual

							Using the printer 28
To print custom-size media (Mac OS)
1.On the File menu, click Page Setup.
2.In the Settings pull-down menu, click Custom Paper Size.
3.Click New.
4.In the Name box, type a name for this custom page size.
5.In the Width and Height boxes, type the dimensions and set the margins, and then click Save.
6.In the Settings pull-down menu, click Page Attributes.
7.In the Paper Size pull-down menu, select the custom paper size that you created.
8.Click OK.
9.On the File menu, click Print. 
10.Change any other settings if necessary.
11.Print the document.
 
						

							Using diagnostic tools 
Using the Toolbox 29
3 Using diagnostic tools
HP provides several sources of help for you when you need information about the printer or when you 
need help solving a printer problem.
Using the Toolbox
The Toolbox, which is available only to Windows users, provides status and maintenance information 
about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help 
solving printer problems.
After installing your printer, you can open the Toolbox by clicking Start, pointing to Programs, pointing to 
HP Business Inkjet 1000, and clicking HP Business Inkjet 1000 Printer Toolbox.
The Toolbox has three tabs:
Printer Status tab
Information tab
Printer Services tab
Printer Status tab  
The Printer Status tab shows printer status and ink level information for each ink cartridge in 12.5 percent 
increments. The drop-down list displays the currently selected printer. The status window displays the 
printer status.
The Ink Level Information box displays status information about the installed cartridges, including the 
amount of ink available in the cartridges. 
To select the Toolbox messages that appear, click Preferences from the Printer Status tab.
This table describes the buttons in the Printer Status tab and what you will find when you click each button.
Button What clicking the button does
Order Supplies Opens a temporary HTML file containing a disclaimer and agreement to 
send your information to the HP website. If you accept the disclaimer, 
you are connected to the HP website for supplies ordering.
Ink Cartridge Information Opens a dialog box that shows the type of cartridges the printer uses. 
The dialog box also provides links to ordering information and retailer 
information.
Preferences Opens a dialog box that allows you to select which Toolbox messages 
appear when a printer event occurs. 
 
						

							Using diagnostic tools 30
Information tab 
The Information tab lets you register the printer, check for a new printer driver, view printer hardware and 
printhead health information, and gain access to an online ink usage page for your printer. It also gives 
you access to help information about using the printer, troubleshooting, and contacting HP. 
This table describes the buttons in the Information tab and what you will find when you click each button.
Printer Services tab 
The Printer Services tab provides utilities that help you maintain and test your printer. You can clean and 
align your printheads, and calibrate the color on your printouts.
This table describes the buttons in the Printer Services tab and what you will find when you click 
each button.
Button What clicking the button does
myPrintMileage Opens the myPrintMileage website and your printer usage information, 
including printer usage patterns (ink and media use).
Printer Hardware Opens a dialog box that shows the printer model, firmware version, 
and service identification number
Printhead health Opens a dialog box that shows information about the condition of the 
printheads. This information appears graphically and shows whether 
each printhead is in Good, Fair, or Bad condition.
HP Instant Support Opens the HP Instant Support website for support services and 
troubleshooting tips.
Register Your Printer Opens a dialog box that guides you through registering the printer 
online.
How Do I... Opens a dialog box that shows a list of common printer tasks and 
provides help on common maintenance tasks. 
Troubleshooting Opens a dialog box that shows a list of common printing problems and 
provides step-by-step instructions to help solve them. 
Contact HP Opens a dialog box that shows how to contact HP.
Button What clicking the button does
Align Printheads Opens a dialog box that guides you through aligning the printheads.
Clean Printheads Opens a dialog box that guides you through cleaning the printheads.
Calibrate Color Opens a dialog box that allows you to calibrate color manually.
Print a Demo page Prints a demonstration page. This is used to verify that the printer is 
connected to the computer correctly and that the printer and printer 
software are working properly.
 
						

							Using diagnostic tools 
Using HP Instant Support 31
Using HP Instant Support
HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting 
tips, and information about your printers ink and media usage (using myPrintMileage). With this 
information, you can diagnose and solve printer problems and manage your printing activities and printer 
supplies more effectively.
HP Instant Support provides the following information about your printer:
Easy access to troubleshooting tips
To help you quickly resolve printer problems or prevent some problems from happening, 
HP Instant Support provides tips that are customized for your printer.
Notification of printer driver and firmware updates
When a firmware or driver update for your printer is available, a notification message will appear 
on the HP Instant Support homepage. You can open the download site from the Web page.
Access to hp services
From the website, you can find out more about the support services available for your printer (such as 
maintenance programs), get information about service providers, and also make online purchase of 
printer supplies and accessories.
NOTE:HP Instant Support Web pages are created dynamically. Bookmarking this site and opening the 
site using the bookmark will not display the current information. Instead, open the Toolbox and on the 
Information tab, click the HP Instant Support button.
Using myPrintMileage
myPrintMileage keeps track of your printer usage information to help you plan the purchase of 
consumables. It consists of two parts:
myPrintMileage website.
myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is 
activated during installation of the printer software only if you choose to participate.)
In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following:
The Toolbox installed.
An Internet connection.
The printer connected.
You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on the 
Information tab, or by right-clicking the myPrintMileage Agent icon in the Windows taskbar (near the 
clock) and selecting View my print usage. On this website, you will be able to see the following items.
The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you might use in 
one year.)
Whether you use more black or color ink.
The average quantity of media you use per month for each media type.
Number of pages printed, and the estimated number of pages you can print with the amount of ink 
remaining.
 
						

							Using diagnostic tools 32
NOTE:myPrintMileage Web pages are dynamically created. Do not bookmark this page. Instead, 
open the Toolbox and on the Information tab, click the myPrintMileage button.
You can enable and disable myPrintMileage at any time by right-clicking the myPrintMileage Agent icon 
on the taskbar and clicking Enable or Disable.
Using the HP Inkjet Utility
The HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, print a test page, print a 
configuration page for the printer, and find website support information. 
To display the HP Inkjet Utility
1.Double-click the Macintosh HD icon on the desktop.
2.Select Applications and select Utilities.
3.Select HP Inkjet Utility.
Viewing the HP Inkjet Utility panels
The following options are available on the HP Inkjet Utility Panel menu.
WOW! Prints a sample page to view the print output quality.
Ink Level. Displays ink levels in the ink cartridges.
Test. Prints a test page and a configuration page.
Clean. Cleans the printheads.
Calibrate. Aligns the printheads.
Calibrate Color. Adjusts color to correct problems with tint.
Support. Provides access to the HP website where you can find support for the printer and information 
about HP products and supplies.
Register. Accesses the HP website to register the printer.
 
						

							Using diagnostic tools 
Using HP Web Jetadmin 33
Using HP Web Jetadmin
HP Web Jetadmin is a Web-based system administration tool that allows remote installation and 
management of networked peripherals from a Web browser. It enables network administrators to 
configure network printers, manage printer features, and monitor printer status, including levels for printer 
supplies.
NOTE:HP Web Jetadmin is only available if the printer is connected to a network using an optional 
HP Jetdirect print server. For ordering information, see HP Jetdirect print servers.
HP Web Jetadmin supports IP-based networks only. This browser-based software can be installed and 
hosted on one of the following supported platforms:
Windows NT 4.0, 2000, or XP
Red Hat Linux
SuSE Linux
To download HP Web Jetadmin software and for the latest information, go to 
http://www.hp.com/go/webjetadmin
.
 
						

							Using diagnostic tools 34
 
						

							Maintaining and 
troubleshooting 
Maintaining ink cartridges and printheads 35
4 Maintaining and troubleshooting
This section provides information about maintaining the printer and troubleshooting common printer 
problems, such as paper jams and poor quality printing.
If you know you need to replace an ink cartridge or printhead, or clean the printheads, 
seeMaintaining ink cartridges and printheads.
If you know that the colors do not appear as they should, see Calibrating color.
If you need to clear a jam, see Clearing jams.
If you have any other usage problem, see Starting troubleshooting.
If you had trouble installing the printer, see Troubleshooting installation issues.
Maintaining ink cartridges and printheads
The ink cartridges should not require maintenance except for replacing them when the ink runs out. 
The printheads require very little maintenance.
Replacing ink cartridges
CAUTION:The ink in HP ink cartridges has been formulated to ensure superior print quality and 
compatibility with your printer. Damage to the printer that results from modifying or refilling the ink 
cartridges, or from using non-HP ink cartridges, is not covered under the warranty.
You do not have to replace all four ink cartridges when one runs out. Only replace the 
ink cartridge for the color that is low or out.
You can check the ink levels from the Toolbox. You can also check the printer control 
panel to see if an ink cartridge is low, as shown here. 
The ink cartridge is low on ink when the Ink Cartridge 
light blinks, and one or more of the color indicator lights 
is on.
You can press the   (resume button) to continue 
printing.
The ink cartridge is out of ink when the Ink Cartridge 
light, one or more of the color indicator lights, and the 
Resume light are on. 
You must replace the ink cartridge to continue printing.
 
						

							Maintaining and troubleshooting 36
To replace an ink cartridge
1.Turn the printer power on, and then lift the printing supplies cover.
2.Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger 
and pulling it firmly toward you.
3.Insert the new ink cartridge into its own color-coded slot.
4.Press down firmly on the new cartridge to ensure proper contact after installation.
5.Close the printing supplies cover.
 
						

							Maintaining and 
troubleshooting 
Maintaining ink cartridges and printheads 37
Checking the printheads
If the Toolbox is installed on a computer running Windows, you can check the health of 
the printheads. Replace the printheads when print quality degrades. You can also check 
the quality by printing a printer configuration page. See Printing a configuration page.
To check the printheads from the Toolbox
1.Open the Toolbox.
2.On the Information tab, click Printhead Health. 
3.Check the status of each of the printheads. 
4.If the status of one or more printheads is listed as Bad, replace the printhead. See Replacing the 
printheads.
To check the printheads using a printer configuration page
Print a printer configuration page by holding down the   (power button) and pressing the   
(cancel button) on the printer once. Release the   (power button). 
Cleaning the printheads
CAUTION:HP is not responsible for damage to the printer that results from modifying the printheads.
If the printed characters are incomplete, or if dots or lines are missing from the printouts, 
you might need to clean the printheads. This is a symptom of clogged ink nozzles, 
which are a result of prolonged exposure to air.
Clean the printheads from the Toolbox (Windows) or the HP Inkjet Utility (Mac OS). 
Or, follow the procedures below for cleaning the printheads from the control panel.
There are three cleaning levels available. Run the level 1 cleaning. Only run the level 2 cleaning if the 
results of the first cleaning were unsatisfactory. Similarly, only run the level 3 cleaning if the results of the 
second cleaning were unsatisfactory.
NOTE:Only clean the printheads when necessary; cleaning the printheads uses ink and shortens the life 
of the printheads.
To clean the printheads from the Toolbox
1.Open the Toolbox.
2.Click the Printer Services tab.
3.Click Clean Printheads and follow the instructions on the screen.