HP Business InkJet 1000 User Manual

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To clean the printheads from the HP Inkjet Utility
1.Open the HP Inkjet Utility.
2.Click Clean and follow the instructions on the screen.
To perform a level 1 printhead cleaning at the control panel
1.Press and hold down the   (power button).
2.While holding down the   (power button), press the   (cancel button) twice.
3.Release the   (power button). The printer begins the printhead cleaning process.
4.Print a printer configuration page by holding down the   (power button) and pressing the   
(cancel button) once. Release the   (power button). 
5.If the results are satisfactory, the process is finished. If not, perform a level 2 printhead cleaning.
To perform a level 2 printhead cleaning at the control panel
NOTE:Only perform a level 2 printhead cleaning if the level 1 cleaning was insufficient.
1.Press and hold down the   (power button). 
2.While holding down the   (power button), press the   (cancel button) twice and then press the   
(resume button) once.
3.Release the   (power button). The printer begins the printhead cleaning process.
4.Print a printer configuration page by holding down the   (power button) and pressing the   
(cancel button) once. Release the   (power button). 
5.If the results are satisfactory, the process is finished. If not, perform a level 3 printhead cleaning.
To perform a level 3 printhead cleaning at the control panel
NOTE:Only perform a level 3 printhead cleaning if the level 2 cleaning was insufficient.
1.Press and hold down the   (power button).
2.While holding down the   (power button), press the   (cancel button) twice and then press the   
(resume button) twice.
3.Release the   (power button). The printer begins the printhead cleaning process.
4.Print a printer configuration page by holding down the   (power button) and pressing the   
(cancel button) once. Release the   (power button). 
5.If the results are not satisfactory, replace the printheads, if you want.
 
						

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Maintaining ink cartridges and printheads 39
Cleaning the printhead contacts
To find out which printheads are compatible with your printer, see Finding supplies part numbers.
If lines or dots are still missing from printed text or graphics after you have cleaned the 
printheads, the printhead contacts might be dirty.
CAUTION:Clean the printhead contacts only after you have attempted to clean the printheads 
automatically. See Cleaning the printheads. Printhead contacts contain sensitive electronic components 
that can be damaged easily.
To clean the printhead contacts
1.Turn the printer power on, and then lift the printing supplies cover.
2.Lift the ink cartridge cover, and then lift the printhead cover.
3.Wait two or three seconds, and then unplug the printer power cord.
4.Lift to open the printhead latch.
5.Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot.
6.Carefully remove any ink from the contact pads on the printhead using a dry cotton swab or a soft, 
dry, lint-free cloth that will not come apart or leave fibers behind.
CAUTION:Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead) 
can cause severe damage to the printhead.
 
						

							Maintaining and troubleshooting 40
7.If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water and continue 
wiping until the contacts are clean. 
CAUTION:Avoid using tap water or alcohol, which could damage the printheads. 
8.After cleaning, place the printhead on a sheet of paper or paper towel. 
9.Clean the contact points in the printhead slot inside the printer with a dampened cotton swab. 
Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes 
to dry.
10.Plug in the power cord and turn on the printer. The control panel should still indicate that a printhead 
is missing.
11.Reinsert the printhead into its color-coded slot. Press down firmly on the printhead to ensure 
proper contact.
12.Where necessary, repeat the above steps for the remaining printheads.
13.Close the printhead latch. Ensure it is in the lock position.
14.Close the printing supplies cover.
15.Close the printhead cover and ink cartridge cover.
16.Wait while the printer initializes the printheads and prints an alignment page. If the printer does not 
print an alignment page, replace the printhead you have cleaned.
 
						

							Maintaining and 
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Maintaining ink cartridges and printheads 41
Aligning the printheads 
Whenever you replace a printhead, the printer automatically aligns the printheads for 
the best possible quality. However, if the appearance of your printed pages indicates 
that the printheads are misaligned, you can align them from the control panel, from the 
Toolbox (Windows), or from the HP Inkjet Utility.
To align printheads from the control panel
Hold down the   (power button) and press the   (resume button) three times.
To align the printheads from the Toolbox (Windows)
1.Click Start, point to Programs, point to HP Business Inkjet 1000 Series, and click 
HP Business Inkjet 1000 Series Toolbox.
2.On the Services tab, click Align Printheads and click Align.
3.When the alignment procedure is complete, click OK to close the Align Printheads dialog box.
To align the printheads from the HP Inkjet Utility (Mac OS)
1.Open the HP Inkjet Utility and click Calibrate. An alignment page prints.
2.Follow the instructions on the screen to select the best-aligned pattern from the printed page.
 
						

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Replacing the printheads
You do not have to replace all four printheads when one needs to be replaced. 
Only replace the color of printhead indicated.
You can check the status of the printheads from the Toolbox. You can also check the 
printer control panel to see if a printhead needs to be replaced, as shown here. 
To replace a printhead
1.Turn the printer power on, and then lift the printing supplies cover.
2.Lift to open the printhead latch.
3.Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot.
4.Remove the new printhead from its package, and then remove the protective tape. 
5.Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure 
proper contact.
6.Close the printhead latch. Ensure it is in the lock position.
7.Close the printing supplies cover.
8.Wait while the printer initializes the printheads. After initialization, two alignment pages print.
The printhead needs to be replaced when the 
Printhead light and a color indicator light are on. 
The Resume light is also on.
You must replace the printhead to continue printing.
 
						

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Calibrating color 43
Calibrating color
The printer automatically calibrates color when you change a printhead. Calibrate color manually, 
as described here, when you are not satisfied with the appearance of the colors. If you are running 
Windows, calibrate color from the Toolbox. If you are running the Mac OS, calibrate color from the 
HP Inkjet Utility.
To calibrate color from the Toolbox
1.Click the Toolbox icon on your desktop to open the Toolbox.
2.On the Printer Services tab, click Calibrate Color and follow the directions.
To calibrate color from the HP Inkjet Utility
1.Open the HP Inkjet Utility and click Calibrate Color.
2.Follow the instructions on the screen.
 
						

							Maintaining and troubleshooting 44
Clearing jams
If the print media is jammed in the printer, follow these instructions to clear the jam.
To clear a jam   
1.Remove all media from the output tray. 
2.Check the optional auto-duplex unit or rear access panel. 
a.Push the button on either side of the auto-duplex unit or rear access panel and remove it. 
b.If you locate the jammed media inside the printer, grasp it with both hands and pull it towards you.
c.If the jam is not there, push the latch on the top of the auto-duplex unit (if you have one) and lower 
its cover. If the jammed media is inside, carefully remove it. Close the cover. 
d.Reinsert the auto-duplex unit or rear access panel into the printer. 
e.If you cannot locate the jam, go to step 3.
3.Lift the output tray and check for a jam in Tray 1. 
a.If the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.)
b.Pull the paper towards you as shown in the diagram.
c.Lower the output tray and reposition Tray 1.
4.Open the top cover and look inside to ensure there is no paper remaining inside the printer. If there is 
paper inside the printer, follow the steps listed here. Otherwise, go to step 6.
a.When you lift the top cover, the carriage should return to its position on the right side of the printer. 
If the carriage does not return to the right side, turn the printer off.
 
						

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Clearing jams 45
WARNING!Do not reach into the printer when the printer is on and the carriage is stuck.
b.Free any wrinkled media and pull the sheet towards you through the top of the printer.
5.After you clear the jam, close all covers, turn on the printer (if you turned it off), and then press the   
(resume button) to continue the print job.
The printer will continue the print job on the next page. You will need to resend the page or pages that 
were jammed in the printer.
To avoid jams
Make sure that nothing is blocking the paper path.
Do not overload the trays. Tray 1 holds up to 150 sheets of plain paper or 30 transparencies.
Load paper properly. See Loading media.
Do not use media that is curled or crumpled.
Always use media that conforms with specifications listed in Selecting print media.
Make sure that the output tray is not overly full when you send a job to print.
Be sure to align the media against the right side of the tray and the front guide.
Verify that the guides are adjusted snugly against the stack, but that they do not crinkle or bend it.
 
						

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Starting troubleshooting
Start in this section if you are having a problem with the printer.
If you have a jam, see Clearing jams.
If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked 
up, or you cannot reinsert a tray into the printer, see Resolving paper-feed problems.
Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the 
following steps first.
 Check that the power cord is securely connected to the printer and plugged into a live 
electrical outlet.
 Check that the Power (green) light is on and not blinking. When the printer is first turned on, it takes 
approximately 45 seconds to warm up.
 Check that no other lights on the control panel are on or blinking. If lights are on or blinking, 
seePrinter lights reference.
 Check that you can print a printer configuration page. See Printing a configuration page.
 Check that the USB cable between the printer and the computer is connected.
 Check that no error messages appear on the computer screen.
 Check that you do not have too many programs open when your are trying to perform a task. 
Close programs that are not in use, or restart the computer before attempting the task again.
After you have tried these steps, see the following sections for information about more specific problems:
Resolving printer problems
Resolving printing problems (includes print-quality issues)
Resolving paper-feed problems (including skewing)
If none of these suggestions solve the problem, see Support and warranty.
NOTE:For more information about how to troubleshoot Macintosh printing problems, see the 
Mac Readme file on the Starter CD. 
 
						

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Printing a configuration page 47
Printing a configuration page
When you are experiencing a problem with your printer and you cannot discover the source of the 
problem, you can print a printer configuration page that provides more information about the problem. 
You can print the printer configuration page from the control panel. If you are using a computer that is 
running Windows, you can also print the printer configuration page from the Toolbox. 
If you still cannot resolve the problem after reviewing the printer configuration page and trying the steps in 
the troubleshooting section, call the HP Customer Care Center. Keep the printer configuration page, 
because it provides information that might be useful to Customer Care Center in helping you to 
troubleshoot a printer problem.
To print a printer configuration page from the control panel
1.Turn the printer on.
2.Press and hold down the   (power button). While holding down the   (power button), press the   
(cancel button) one time.
3.Release the   (power button). Your printer prints a printer configuration page.