HP Business InkJet 1000 User Manual

							HP Business Inkjet 1000 
Series Printer
User’s Guide
 
						

							HP Business Inkjet 1000 Series Printer
User’s Guide
First edition: 04/2005
 
						

							Copyright Information
© 2005 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice. 
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. 
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions 
contained herein.
Trademark Credits
Microsoft
®, Windows®, Windows NT®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation.
UNIX
® is a registered trademark of the Open Group.
Novell
® and NetWare® are registered trademarks of Novell Corporation.
Pentium
® is a registered trademark of Intel Corporation.
Adobe
® and Acrobat® are registered trademarks of Adobe Systems Incorporate.
Safety Information
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 
1.Read and understand all instructions in the documentation that comes with the printer.
2.Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, 
check with a qualified electrician.
3.Observe all warnings and instructions marked on the product.
4.Unplug this product from wall outlets before cleaning.
5.Do not install or use this product near water, or when you are wet.
6.Install the product securely on a stable surface.
7.Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
8.If the product does not operate normally, see Maintaining and troubleshooting.
9.There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
 
						

							Contents
Contents
1
Getting started
Finding other resources for product information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   3
Learning about printer configurations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4
Understanding the printer parts and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4
Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7
Connecting directly using a USB cable (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7
Sharing the printer on a locally shared network (Windows)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9
Connecting directly using a USB cable (Mac OS)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   10
USB printer sharing over an Ethernet network (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   10
Uninstalling the printing system software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   11
Uninstalling software for Windows (all versions)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   11
Uninstalling software for the Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Making copies of the software   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   12
Installing other software   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   12
Using the printer
Selecting print media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   13
Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   14
Setting minimum margins  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   15
Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   17
Printing using the PCL 3 printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   18
Changing printer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   19
Changing settings for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Changing settings for the Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Performing printer tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   21
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   21
Printing on both sides (duplexing)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   21
Performing manual duplexing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   22
Performing automatic duplexing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Printing photographs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   24
Printing on special media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   25
Printing on envelopes and cards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   25
Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   26
Printing on custom-size media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   27
Using diagnostic tools
Using the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   29
Printer Status tab   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   29
Information tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   30
Printer Services tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   30
Using HP Instant Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   31
Using myPrintMileage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   31
Using the HP Inkjet Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   32
Using HP Web Jetadmin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   33
Maintaining and troubleshooting
Maintaining ink cartridges and printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   35
Replacing ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   35
Checking the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   37
Cleaning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   37
Contents
 
						

							2 Contents
Cleaning the printhead contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Aligning the printheads   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
Replacing the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42
Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  43
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Starting troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46
Printing a configuration page  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Resolving printer problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Printer shuts down unexpectedly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Printer is not responding (nothing prints)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
All lights are blinking  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Resolving printing problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
A blank page printed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
Something on the page is missing or incorrect  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Poor print quality  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Resolving paper-feed problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Tray cannot be inserted   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Another paper-feed problem is occurring  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  56
Printer lights reference
HP supplies and accessories
Ordering printing supplies through the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Finding accessory part numbers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64
Finding supplies part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65
Support and warranty
Toolbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
HP Instant Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
Web  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
Obtaining HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  70
Before you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  70
Telephone support numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  71
Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  75
Printer specifications
Regulatory information
FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
EMI statement (Korea)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
VCCI statement (Japan)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
LED classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
Environmental sustainability program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
Reduction and elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
Hazardous materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82
Material safety data sheets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82
Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  83
Index
Glossary
 
						

							Finding other resources for product information
Getting started 
3
1 Getting started
Thank you for buying the printer. This guide provides details about how to set up your printer, how to 
perform simple printer tasks, and how to resolve printer problems.
Finding other resources for product information 
You can obtain product information that is not included in this guide from the following resources:
Setup poster. Provides illustrated setup information. A printed version of this document is provided with 
the printer. Also, an electronic version is available as an Adobe
® Acrobat® Po r t a b l e  D o cu m e n t  Fo rm a t  
(PDF) file on the Starter CD.
Getting started guide. Includes information about setting up the printer and installing the software. 
You probably referred to this guide when you set up the product.
Online Help. Includes overview information about and procedures performed using the printer 
software.
Starter CD. Includes the printer driver, Toolbox, Installer Customization utility, electronic copies of this 
user’s guide, release notes, and ordering information.
Toolbox. Contains “how-to” and troubleshooting instructions, and provides information about 
printhead health. If you choose to install the Toolbox, a Toolbox taskbar icon appears when the 
Toolbox is running. Toolbox is available for Microsoft
® Windows® users only.
HP Instant Support. A Web-based tool that provides product-specific services, troubleshooting tips, 
and information about your printer’s ink and media usage. This e-service can be opened from the 
Toolbox
. HP Instant Support is available for Windows users only.
HP Inkjet Utility. The HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, 
print a test page, and find website support information. The HP Inkjet Utility is available for Mac OS 
users only.
World Wide Web. The following websites contain information about the printer:
http://www.hp.com/support/businessinkjet1000
http://www.hp.com
Network operating system (NOS) and operating system (OS) manuals. These manuals came with your 
computer or your NOS. They describe the basic network printing common to all network printers.
 
						

							Getting started
4
Learning about printer configurations
This printer is a four-color Inkjet printer that prints up to 23 pages per minute (ppm) in monochrome 
(black and white) and 18 ppm in color in Draft mode. 
The printer includes these features.
Paper handling.  This model includes a standard input tray (Tray 1) that holds up to 
150 sheets.
 Connectivity.  This model includes a USB connector. 
You can add an optional auto-duplex unit for printing two-sided documents, which 
saves money and paper. You can also add an optional print server, which allows you to 
share the printer on a network.
Understanding the printer parts and functions
Front view
1. Paper guides.
2. Output tray.
3. Control panel.  See Control panel parts .
4. Top cover.
5. Printing supplies cover.  See  Printing supplies area .
6. Tray 1.  This tray holds 150 sheets.
7. Tray extension latch.  Use this latch to extend the tray to accomodate legal-size media.
12453
6
7
 
						

							Understanding the printer parts and functions
Getting started 
5
Printing supplies area
1.Printhead latch. The printhead latch provides access for installing or removing printheads from their 
color-coded slots.
2.Printheads. Each printhead must be placed in its color-coded slot.
3.Ink cartridges. Each ink cartridge must be placed in its color-coded slot.
Control panel parts
1. (power button).
2.Power light (green).
3.Printing supplies lights. Indicate the status of ink cartridges and printheads: a)Printhead light 
b)Ink Cartridge light c)color indicator lights. See Printer lights reference.
4. (cancel button). Cancels the current print job.
5. (resume button).
6.Resume light. This light blinks in these situations:
 when there is a media jam 
 when the printer is out of paper
 while a printed page is drying
 while the printer is printing a manual duplex job and waiting for the job to be turned
If the printed page is drying, then wait for the printer to finish, and the light will turn off. 
Otherwise, resolve the problem and press the   (resume button) if the light does not turn off.
1
2
3
1345
b
c
a
6
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							Getting started 6
Back view
1.USB connector.
2.Powe r  i n p u t.
3.Auto-duplex unit. 
4.Rear-access panel. 
1432
 
						

							Connecting the printer
Getting started 
7
Connecting the printer
Your printer supports local printing using a USB cable. (USB cables are sold separately. To order, 
seeHP supplies and accessories.) 
You can share the printer in these ways:
You can use a simple form of networking, known as locally shared networking, if you connect the 
printer to a computer running Windows. Using this method, you can share the printer with other 
Windows users. See Connecting directly using a USB cable (Windows) and Sharing the printer on a 
locally shared network (Windows).
You can also use locally shared networking if you connect the printer to a computer running a 
Mac OS. Using this method, you can share the printer with other Mac OS users. See Connecting 
directly using a USB cable (Mac OS).
Connecting directly using a USB cable (Windows)
In the Windows environment, you can connect directly using a USB cable.
NOTE:To use a USB cable to connect the printer to a computer running the Mac OS, see Connecting 
directly using a USB cable (Mac OS).
For Windows, you can use a USB cable to connect the printer to the computer if the computer has a USB 
port and is running Microsoft Windows 98, Me, 2000, or XP.
In most cases, after you install the printer software and connect a printer to the computer, you can install 
additional printers with USB cables without reinstalling the printing software.
Completing a software-first installation
Complete the setup using these instructions if you have not yet installed a USB cable (not included). 
To complete a software-first installation
1.Close any running applications. 
a.Press CTRL+ALT+DELETE simultaneously on your computer keyboard and then click Task Manager. 
b.Close any applications that are running. (Do not close Systray or Explorer.)
c.When finished, click the X in the upper-right corner of the Task Manager to close it.
Computer connecting to a USB port