HP Business InkJet 1000 User Manual

Maintaining and troubleshooting 38
To clean the printheads from the HP Inkjet Utility
1.Open the HP Inkjet Utility.
2.Click Clean and follow the instructions on the screen.
To perform a level 1 printhead cleaning at the control panel
1.Press and hold down the   (power button).
2.While holding down the   (power button), press the   (cancel button) twice.
3.Release the   (power button). The printer begins the printhead cleaning process.
4.Print a printer configuration page by holding down the   (power...

Maintaining and 
troubleshooting 
Maintaining ink cartridges and printheads 39
Cleaning the printhead contacts
To find out which printheads are compatible with your printer, see Finding supplies part numbers.
If lines or dots are still missing from printed text or graphics after you have cleaned the 
printheads, the printhead contacts might be dirty.
CAUTION:Clean the printhead contacts only after you have attempted to clean the printheads 
automatically. See Cleaning the printheads. Printhead contacts...

Maintaining and troubleshooting 40
7.If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water and continue 
wiping until the contacts are clean. 
CAUTION:Avoid using tap water or alcohol, which could damage the printheads. 
8.After cleaning, place the printhead on a sheet of paper or paper towel. 
9.Clean the contact points in the printhead slot inside the printer with a dampened cotton swab. 
Before re-inserting the printheads, make sure all the electrical contacts...

Maintaining and 
troubleshooting 
Maintaining ink cartridges and printheads 41
Aligning the printheads 
Whenever you replace a printhead, the printer automatically aligns the printheads for 
the best possible quality. However, if the appearance of your printed pages indicates 
that the printheads are misaligned, you can align them from the control panel, from the 
Toolbox (Windows), or from the HP Inkjet Utility.
To align printheads from the control panel
Hold down the   (power button) and press the...

Maintaining and troubleshooting 42
Replacing the printheads
You do not have to replace all four printheads when one needs to be replaced. 
Only replace the color of printhead indicated.
You can check the status of the printheads from the Toolbox. You can also check the 
printer control panel to see if a printhead needs to be replaced, as shown here. 
To replace a printhead
1.Turn the printer power on, and then lift the printing supplies cover.
2.Lift to open the printhead latch.
3.Lift up the handle of...

Maintaining and 
troubleshooting 
Calibrating color 43
Calibrating color
The printer automatically calibrates color when you change a printhead. Calibrate color manually, 
as described here, when you are not satisfied with the appearance of the colors. If you are running 
Windows, calibrate color from the Toolbox. If you are running the Mac OS, calibrate color from the 
HP Inkjet Utility.
To calibrate color from the Toolbox
1.Click the Toolbox icon on your desktop to open the Toolbox.
2.On the Printer...

Maintaining and troubleshooting 44
Clearing jams
If the print media is jammed in the printer, follow these instructions to clear the jam.
To clear a jam   
1.Remove all media from the output tray. 
2.Check the optional auto-duplex unit or rear access panel. 
a.Push the button on either side of the auto-duplex unit or rear access panel and remove it. 
b.If you locate the jammed media inside the printer, grasp it with both hands and pull it towards you.
c.If the jam is not there, push the latch on the top...

Maintaining and 
troubleshooting 
Clearing jams 45
WARNING!Do not reach into the printer when the printer is on and the carriage is stuck.
b.Free any wrinkled media and pull the sheet towards you through the top of the printer.
5.After you clear the jam, close all covers, turn on the printer (if you turned it off), and then press the   
(resume button) to continue the print job.
The printer will continue the print job on the next page. You will need to resend the page or pages that 
were jammed in the...

Maintaining and troubleshooting 46
Starting troubleshooting
Start in this section if you are having a problem with the printer.
If you have a jam, see Clearing jams.
If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked 
up, or you cannot reinsert a tray into the printer, see Resolving paper-feed problems.
Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the 
following steps first.
 Check that the...

Maintaining and 
troubleshooting 
Printing a configuration page 47
Printing a configuration page
When you are experiencing a problem with your printer and you cannot discover the source of the 
problem, you can print a printer configuration page that provides more information about the problem. 
You can print the printer configuration page from the control panel. If you are using a computer that is 
running Windows, you can also print the printer configuration page from the Toolbox. 
If you still cannot...