HP Business InkJet 1000 User Manual

Maintaining and troubleshooting 48
Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power
Make sure the power cord is connected firmly to the printer and to a working outlet, and that the 
printer is turned on. The Power light on the control panel of the printer should be green. Try turning the 
printer off, and then on again.
When the printer is first turned on, it takes approximately 45...

Maintaining and 
troubleshooting 
Resolving printer problems 49
All lights are blinking
A non-recoverable error has occurred
For example, the printhead carriage might be jammed. Try turning the printer off and then on again. 
If the printer does not recover, unplug the printer from the power outlet and call HP Customer Support. 
See Support and warranty.
Printer takes a long time to print
Check your system configuration
Make sure that your computer meets the minimum system requirements for the printer....

Maintaining and troubleshooting 50
Resolving printing problems
This section provides solutions to common printing problems.
A blank page printed
Check that the tape is removed from the printheads
Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each 
printhead and remove film if necessary.
Clean any excess adhesive from the contact area on the backs of the printheads with a clean, 
lint-free cloth.
Check for empty ink cartridges
If you are printing black text...

Maintaining and 
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Resolving printing problems 51
Placement of the text or graphics is wrong
Check the page-orientation setting
The page orientation selected might not be correct for the document you are printing. Make sure the 
media size and page orientation selected in the application match the settings in the Print Settings 
dialog box. See Changing printer settings.
Check the paper size
The Paper Size setting might not match the size of media you are using. Select the correct paper...

Maintaining and troubleshooting 52
See the next sections for more specific problems:
Meaningless characters print
Ink is smearing
Ink is not filling the text or graphics completely
Output is faded or dull colored
Colors are printing as black and white
Wrong colors are printing
Printout shows bleeding colors
Colors do not line up properly
Lines or dots are missing from text or graphics
Meaningless characters print
Check the cable connection
A common cause for meaningless characters is a poor...

Maintaining and 
troubleshooting 
Resolving printing problems 53
Ink is not filling the text or graphics completely
Check the ink cartridges
Try removing and then reinstalling the ink cartridges, and make sure to snap them firmly into place.
Your ink cartridge might be out of ink. Replace the empty ink cartridge. See Replacing ink cartridges.
Check the media type
Some media types are not suitable for use with your printer. See Selecting print media.
Output is faded or dull colored
Check the print...

Maintaining and troubleshooting 54
Printout shows bleeding colors
Check the print settings
Some media type settings (such as Transparency Films and Photo Papers) and print quality settings 
(such as Best) require more ink than others. Choose different print settings in the Print Settings dialog 
box. Also, make sure that you have selected the correct media type in the Print Settings dialog box.
Check the ink cartridges
Make sure that the ink cartridges have not been tampered with. Refilling processes...

Maintaining and 
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Resolving paper-feed problems 55
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see Clearing jams.
Tray cannot be inserted 
With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray.
Make sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring 
Media is not supported for the printer or tray
Make sure that you...

Maintaining and troubleshooting 56
Troubleshooting installation issues
If you had trouble installing the printer, check these items.
Hardware installation issues
Make sure the power supply cord is connected securely to the printer. Make sure that the power cord is 
connect securely between the power supply and a working power outlet.
Make sure that all packing tape has been removed from the outside and inside the printer.
Make sure that the rear-access panel or the optional auto-duplex unit has been...

Maintaining and 
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Troubleshooting installation issues 57
Recommended
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space
Windows NT 4.0*: Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space
Mac OS X (10.1 or later): 100 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
*Windows NT 4.0 is...