HP Business InkJet 1000 User Manual

Using the printer 28
To print custom-size media (Mac OS)
1.On the File menu, click Page Setup.
2.In the Settings pull-down menu, click Custom Paper Size.
3.Click New.
4.In the Name box, type a name for this custom page size.
5.In the Width and Height boxes, type the dimensions and set the margins, and then click Save.
6.In the Settings pull-down menu, click Page Attributes.
7.In the Paper Size pull-down menu, select the custom paper size that you created.
8.Click OK.
9.On the File menu, click Print....

Using diagnostic tools 
Using the Toolbox 29
3 Using diagnostic tools
HP provides several sources of help for you when you need information about the printer or when you 
need help solving a printer problem.
Using the Toolbox
The Toolbox, which is available only to Windows users, provides status and maintenance information 
about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help 
solving printer problems.
After installing your printer, you can open the...

Using diagnostic tools 30
Information tab 
The Information tab lets you register the printer, check for a new printer driver, view printer hardware and 
printhead health information, and gain access to an online ink usage page for your printer. It also gives 
you access to help information about using the printer, troubleshooting, and contacting HP. 
This table describes the buttons in the Information tab and what you will find when you click each button.
Printer Services tab 
The Printer Services tab...

Using diagnostic tools 
Using HP Instant Support 31
Using HP Instant Support
HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting 
tips, and information about your printers ink and media usage (using myPrintMileage). With this 
information, you can diagnose and solve printer problems and manage your printing activities and printer 
supplies more effectively.
HP Instant Support provides the following information about your printer:
Easy access to...

Using diagnostic tools 32
NOTE:myPrintMileage Web pages are dynamically created. Do not bookmark this page. Instead, 
open the Toolbox and on the Information tab, click the myPrintMileage button.
You can enable and disable myPrintMileage at any time by right-clicking the myPrintMileage Agent icon 
on the taskbar and clicking Enable or Disable.
Using the HP Inkjet Utility
The HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, print a test page, print a 
configuration page for...

Using diagnostic tools 
Using HP Web Jetadmin 33
Using HP Web Jetadmin
HP Web Jetadmin is a Web-based system administration tool that allows remote installation and 
management of networked peripherals from a Web browser. It enables network administrators to 
configure network printers, manage printer features, and monitor printer status, including levels for printer 
supplies.
NOTE:HP Web Jetadmin is only available if the printer is connected to a network using an optional 
HP Jetdirect print server....

Using diagnostic tools 34
 

Maintaining and 
troubleshooting 
Maintaining ink cartridges and printheads 35
4 Maintaining and troubleshooting
This section provides information about maintaining the printer and troubleshooting common printer 
problems, such as paper jams and poor quality printing.
If you know you need to replace an ink cartridge or printhead, or clean the printheads, 
seeMaintaining ink cartridges and printheads.
If you know that the colors do not appear as they should, see Calibrating color.
If you need to clear...

Maintaining and troubleshooting 36
To replace an ink cartridge
1.Turn the printer power on, and then lift the printing supplies cover.
2.Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger 
and pulling it firmly toward you.
3.Insert the new ink cartridge into its own color-coded slot.
4.Press down firmly on the new cartridge to ensure proper contact after installation.
5.Close the printing supplies cover.
 

Maintaining and 
troubleshooting 
Maintaining ink cartridges and printheads 37
Checking the printheads
If the Toolbox is installed on a computer running Windows, you can check the health of 
the printheads. Replace the printheads when print quality degrades. You can also check 
the quality by printing a printer configuration page. See Printing a configuration page.
To check the printheads from the Toolbox
1.Open the Toolbox.
2.On the Information tab, click Printhead Health. 
3.Check the status of each of...