HP 6500 A Manual

Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux  printing. All support is provided online
at the following web site: 
https://launchpad.net/hplip . Click the Ask a question  button to begin
the support process.
The HPLIP Web site does not provide suppport for  Windows or Mac OS X. If you are using these
operating systems, see
 www.hp.com/support .
This section contains the following...

5.Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or pr operties dialog box, and click the About tab.)
6. If you have a problem printing from a particular  application, note the application and version
number.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of publication
and are applicable only for calls made on a land line. Different rates may apply for mobile...

Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
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Placing a call
Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide
the following information:
• Model number (located on the label on the front of the device)
NOTE:In addition to the model name that appears on the front of the device, this device
has a specific model number. You can use this  number to help determine which supplies or
accessories are available fo r your product, as well as when obtaining support. The model
number is printed on a label...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Obtain HP telephone support 251 

Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send the device in for service, make sure you remove and keep the following items before returning
your device:
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the...

3.Remove the control-panel faceplate as follows:
a. Lift the scanner lid.
b . Use either your finger or insert a thin object  in the tab on the upper right corner of the control-
panel faceplate to pry the control-panel faceplate off.
Prepare the device for shipment 253 

4.Retain the control-panel faceplate. Do not return  the control-panel faceplate with the HP all-in-
one.
CAUTION: The replacement device might not come  with a control-panel faceplate. Store
your control-panel faceplate in a safe plac e, and when the replacement device arrives,
reattach your control-panel fac eplate. You must attach your control-panel faceplate to use
the control-panel functions on the replacement device.
NOTE: See the setup poster that came with the device for instructions on how to...

Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1. If available, pack the device for shipment by usi ng the original packaging materials, or use the
packaging materials that came  with your replacement device.
If you do not have the original packaging ma terials, please use other adequate packaging
materials. Shipping damage caused by improp er packaging and/or improper transportation is
not covered under the warranty.
2. Place the return...

C Device specifications
For media and media-handling specifications, see Understand specifications for supported media .
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory  specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Print specifications
•
Copy specifications
•
Fax specifications
•
Scan specifications
•
Environmental specifications
•
Electrical specifications
•...