HP 6500 A Manual

Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For moreinformation, see 
Select print media .
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the device is clean. For more information, see 
Clean the device .
• Make sure that the trays are loaded correctly and are not too full. For more information,...

b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c . If the jam is not there, push the latch on the top of the duplexer and lower its cover.
If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the device.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove
the jammed media, if possible. If not, do the following:
a. Ensure the device...

To clear a paper jam in the automatic document feeder
1.Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the device, more paper
jams are likely to occur.
3. Close the cover of the automatic document feeder.
Avoid paper jams
To help avoid paper...

•Fax Memory Full
•
Device Disconnected
•
Ink Alert
•
Cartridge Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move
•
Paper Jam
•
Paper Jam
•
The printer is out of paper
•
Incompatible Cartridge(s)
•
Printer Offline
•
Printer Paused
•
Sensor issue
•
Sensor failure
•
Previously used genuine HP cartridge
•
Ink Service Capacity Warning
•
Document failed to print
•
General printer error
Printhead Problem
The printhead appears to be missing or damaged
Use the following to correct...

Advanced printhead maintenance
WARNING!Only reinstall the printhead as part of the procedure for  Printhead
Problem  error messages
To reinstall the printhead
1.Make sure that the product is turned on.
2. Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage.
Errors 231 

5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on
both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with cleaning
materials and not with your finger.
Chapter 9
232...

To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from
the bottom to the top. Do not go past the edge between the nozzles and the
electrical contacts. Clean until no new ink shows on the cloth.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from...

d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding
to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b . Clean the electrical contacts in the product by wiping with the cloth from top to
bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows
on the cloth.
c. Wipe the area dry with a dry lint-free cloth...

10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
11.Close the ink cartridge door.
Fax Memory Full
The devices memory is full
Use the following to correct the error:
Solve fax problems
Device Disconnected
Use the following to correct the error:
Hardware installation suggestions
Ink Alert
Choose your error
•
HP recommends you have a replacement available for when print quality becomes
no longer acceptable...

HP recommends you have a replacement available for when print quality becomes
no longer acceptable
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alerts, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
For information on recycling  used...