HP 6500 A Manual

Solve network problems
NOTE:After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦ The network is operational and the network hub is turned on.
◦ All applications, including virus prot ection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦ Make sure the device...

Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you are
using the included software, make sure that the USB cable is connected to the device
and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP devices wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless, press and hold the  Wireless...

Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that
is on and another that blinks. If your computer has indicator lights, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to
the computer and the router. If you still do not see lights,...

If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware issue
with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN  for help in setting up a network. (This Web site is only
available in English.)
Make sure that the HP device...

Check to see if you can access the embedded Web server (EWS)
▲After you establish that the computer and the HP device both have active connections
to a network, you can verify if they are on the same network by accessing the devices
embedded Web server (EWS). For more information, see 
Embedded Web server .
To access the EWS
a . On your computer, open the Web browser you normally use to access the Internet
(for example, Internet Explorer or Safari). In the address box, type the URL of the
HP device as...

Mac OS X
1.Click  System Preferences  in the Dock, and then click  Print & Fax.
2. Select the HP device, and the click  Print Queue.
3. If Jobs Stopped  appears in the window that appears, click  Start Jobs.
If you can use the HP device after performing the steps above but find that the symptoms
persist as you continue to use the device, your firewall might be interfering. If you still
cannot use the HP device over the network, continue to the next section for additional
troubleshooting help.
Your...

If you still cannot use the HP device over the network or if you have to periodically perform
this step in order to use your device over the network, your firewall might be interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in whic h a wireless access point (WAP) is...

◦Inspect the ends of the memory card for dirt or material that closes a hole or spoils
a metal contact. Clean the contacts with a lint-free cloth and small amounts of
isopropyl alcohol.
◦ Assure that the memory card is working properly by testing it with other devices.
• Check the memory card slot
◦Make sure that the memory card is full y inserted into the correct slot. For more
information, see 
Insert a memory card .
◦ Remove the memory card (when the light is not blinking) and shine a flashlight
into...

Check the device IP address
• To check the IP address of the device from the control panel (color display modelsonly), touch the  Setup button, select  Network, select View Network Settings , and
then select either  Display Wired Summary  or Display Wireless Summary .
For devices with a two-line display, the user must obtain the IP address by printing a
network configuration page. Press the  Setup button, select  Network, select Network
Settings , and then select  Print Network Configuration Page .
•...

Check the device to ensure the following
• Power light is on and not blinking. When the device is first turned on, it takesapproximately 45 seconds to warm up.
• The device is in the Ready state, and no other lights on the device control panel are lit or blinking. If lights are lit or blinking, see the message on the device control panel.
• Ensure power cord and other cables are working, and are firmly connected to the device.
• All packing tapes and materials are removed from the device.
• Duplexer is...