HP 6500 A Manual

port labeled 1-LINE on the back of the device, and the other end to your telephone
wall jack, as shown below.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
You might need to connect the supplied phon e cord to the adapter provided for your
country/region.
If the phone cord that came with the device is not long enough, you can use a
coupler to...

The Dial Tone Detection test failedSolution:
• Other equipment, which uses the same phone line as the device, might be causingthe test to fail. To find out if other equipment is causing a problem, disconnect
everything from the phone line, and then run the test again. If the  Dial Tone
Detection Test  passes without the other equipment, then one or more pieces of
the equipment is causing problems; try adding them back one at a time and
rerunning the test each time, until you identify which piece of...

The Fax Line Condition test failedSolution:
• Make sure you connect the device to an analog phone line or you will not be ableto send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
device to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the...

You might need to connect the supplied phone cord to the adapter provided for your
country/region.
Solution:Other equipment that uses the same phone line as the device might be
in use. Make sure extension phones (phones on the same phone line, but not
connected to the device) or other equipment are not in use or off the hook. For
example, you cannot use the device for faxing  if an extension phone is off the hook,
or if you are using a computer dial-up modem to send e-mail or access the Internet.
The...

that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the device, might be in use. For example, you cannot use the device for faxing if...

• If the device shares the same phone line with a DSL service, the DSL modemmight not be properly grounded. If the DSL modem is not properly grounded, it
can create noise on the phone line. Phone lines with poor sound quality (noise)
can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem and completely remove power for at
least 15 minutes. Turn the...

• If you are sending a fax manually from your phone that is connected directly tothe device, you must use the keypad on the telephone to send the fax. You cannot
use the keypad on the device control panel.
NOTE: If using a serial-type phone system , connect your phone to the port
labeled 2-EXT.
The device cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that theDistinctive Ring  feature on the device is set to  All Rings. For more...

◦Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
◦ Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time....

Fax tones are recorded on my answering machineSolution:
• When you have an answering machine on the same phone line you use for faxcalls, try connecting the answering machine directly to the device as described in
Case I: Shared voice/fax li ne with answering machine . If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is  set to receive faxes automatically and that the  Rings to
Answer  setting is correct. The number...

Cause:The computer selected to re ceive faxes is turned off.
Solution: Make sure the computer selected to  receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: There is no paper in the input tray.
Solution: Load paper in the input tray.
Cause:The internal memory is...