HP 6500 A Manual

Cartridge Problem
Choose your error
•
The following cartridge appears to be missing or damaged
•
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots
The following cartridge appears to be missing or damaged
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE: Ink level alerts and indicators provi de estimates for planning purposes only.
When you receive a low-ink alerts, consider  having a replacement cartridge available
to avoid possible printing...

The cartridge cradle cannot move
Please turn device power off. Check device for a paper jam or other obstruction
Use the following to correct the error:
•
Clear jams
•
Hardware installation suggestions
Paper Jam
There is a paper jam (or misfeed). Clear the jam and press the Resume button on
the printer
Use the following to correct the error:
Clear jams
Paper Jam
There is a paper jam (or misfeed) in the scan path. Clear the jam or re-insert the
document and restart the task.
Use the following to correct...

Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
•
HP inkjet supplie s recycling program
Printer Offline
Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1. Depending upon your operating system, do one of the following:
• Windows Vista: On th e Windows taskbar, click Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the  Windows taskbar, click Start, click  Control Panel...

To check if the printer is paused or offline (Mac OS X)
1.Click  System Preferences , click Print & Fax , and then click sele ct the printer you
want to use.
2. Double-click the icon for your product to open the print queue.
3. If  Hold  is selected, click  Resume.
4. If you made any changes, try to print again.
Sensor issue
There is a problem with sensing ink levels
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first...

Ink Service Capacity Warning
Your printer has maximized the Ink Service Capacity.
If you are going to move or transport the product after receiving this message, make sure
you keep it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
The product has nearly maximized the ink service capacity.
Document failed to print
The job failed to print due to an error in the printing system.
Solve printing problems .
General printer error
If you...

A HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information is
subject to changes, visit the HP Web site (www.hpshopping.com ) for the latest updates. You may
also make purchases through the Web site.
This section contains the following topics:
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
For a list of HP cartridge numbers  that work with your printer, see the cover of the user manual that
came...

Supported ink cartridges
You can check the following places to find which cartridges are supported by the device:
• The ink supplies label (located inside  the printer, near the ink cartridges).
• The HP SureSuppply Web site (
www.hp.com/buy/supplies ). For more information, see Orderprinting supplies online.
• The label of the ink cartridge you are replacing.
• The HP software on your computer: ◦Solution Center (Windows) : Click Status , and then click  Estimated Ink Levels . The My
Cartridges  tab...

B Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your device
is not operating correctly and those suggestions di d not solve your problem, try using one of the
following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Warranty
•
Ink cartridge warranty information
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find...

Warranty 

Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that  have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found
on the product as indicated:
For a copy of...