HP 1230 Plain Paper Inkjet Fax Machine Users Manual

fax problems
55
Incoming calls 
are not being 
answered.• Check to make sure Auto Answer is on. The green light next to the Auto 
Answer button is lit when the feature is enabled. If the light is off, the 
HP Fax will not automatically answer the phone when it rings. Press the 
Auto Answer button to turn it on or off.
• Check to see if the HP Fax is connected to the phone system correctly. 
Make sure the phone line is connected. To test the connection:
–Press Fax.
–Press Start, Black or Start, Color. If...

hp fax 1230 troubleshooting help
56
I am having 
problems 
connecting to 
another fax 
machine.• Check to make sure you dialed the number correctly and that the number 
you have entered is correct. For example, you might need to dial a “9” 
prefix depending on your phone system. 
• Check to see that the HP Fax is connected to the phone system correctly 
and that the phone line is connected. To test the connection:
–Press Fax.
–Press Start, Black or Start, Color. If the HP Fax is connected to the 
phone...

error messages
57
error messages
I cannot receive a 
fax on my 
extension lines.• Check to see that Auto Answer is on. The green light next to the Auto 
Answer button in the front panel is lit when the feature is enabled. If the 
light is off, the HP Fax will not automatically answer the phone when it 
rings. Press the Auto Answer button to turn it on or off.
• Make sure the HP Fax is connected to the phone system correctly. Make 
sure the phone line is connected. To test the connection:
–Press Fax....

hp fax 1230 troubleshooting help
58
Cannot load 
document in the 
automatic 
document feeder 
(ADF).Remove the document. Make sure you do not have any staples, paper clips, 
or bent edges, and then reload it in the ADF. Make sure that you are using 
a recommended paper type. Restart the job. If you are sending a fax, you 
do not need to re-send the pages faxed before the error occurred. For 
information on loading paper, see load paper on page 6 and for 
information on recommended paper, see recommended...

error messages
59
Print carriage 
stalled.• Were you loading the print cartridges? If so, turn the HP Fax off. Flip the 
latches down, and then turn the unit back on again. Make sure that you 
wait at least 10 seconds for the carriage to stop before raising the 
latches. For more information, see replace the print cartridges on 
page 40.
• Check to see that the HP Fax is turned on. Look on the front-panel display 
(or check for a green light on the front panel). If the display is blank, the 
HP Fax is...

hp fax 1230 troubleshooting help
60
fax log error codes
Use this table to help you interpret the different codes that appear in the Results 
column on the fax log. If you encounter the same error repeatedly, try turning off 
error correction mode (ECM). The following table shows the codes specific to 
ECM. For information on using ECM, see use error correction mode on page 28.
Error Code Error Definition
223 ECM 
224  One or more received pages may not be readable. 
225-231  There is a feature...

fax log error codes
61
356 -361 
362-366 ECM The receiving fax machine prematurely ended the session. 
367-372 
373 -  37 7  ECM 
378 - 3 8 0  There was a communication error with the receiving fax machine. 
381  The telephone connection was lost. 
382  The receiving fax machine stopped accepting pages. 
383  The telephone connection was lost. 
390 
391  There was a communication error with the receiving fax machine. 
Error Code Error Definition 

hp fax 1230 troubleshooting help
62 

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63
technical information
specifications
The following sections contain specifications for your HP Fax.
paper specifications
input tray capacities
paper sizes
margin specifications
type paper weight input tray*output tray†ADF
Plain paper 16 to 24 lb. (60 to 90 gsm) 150 50 black, 20 color 20
Legal paper 20 to 24 lb. (75 to 90 gsm) 150 50 black, 20 color 20
Transparency film N/A 25 30 N/A
* Maximum capacity
† Output tray capacity is affected by the type of paper and the amount of ink you are 
using. HP...

hp fax 1230 series technical information
64
copy specifications
• Digital image processing
• Up to 99 copies from original
• Digital zoom from 25% to 200% (varies by model)
• Up to 12 cpm black, 8 cpm color
• Copy speeds vary according to the complexity of the document
fax specifications
•Walk-up color fax
• Up to 100 speed-dials
• Up to 80-page memory (based on ITU-T Test Image #1 at standard resolution. More 
complicated pages or higher resolution will take longer and use more memory. 
Varie s by  m o...