HP 1230 Plain Paper Inkjet Fax Machine Users Manual

							fax problems
55
Incoming calls 
are not being 
answered.• Check to make sure Auto Answer is on. The green light next to the Auto 
Answer button is lit when the feature is enabled. If the light is off, the 
HP Fax will not automatically answer the phone when it rings. Press the 
Auto Answer button to turn it on or off.
• Check to see if the HP Fax is connected to the phone system correctly. 
Make sure the phone line is connected. To test the connection:
–Press Fax.
–Press Start, Black or Start, Color. If the HP Fax is connected to the 
phone system correctly, you will hear a dial tone. 
–Push the Cancel button to hang up. See the Setup Poster for 
information on setting up the HP Fax.
• Check to see if the ring pattern is set correctly. If you subscribe to a 
distinctive ring service through your telephone company, check that the 
HP Fax ring pattern is set correctly. If you do not subscribe to a distinctive 
ring service, make sure that the ring pattern is set to All Rings. For 
information on setting the ring pattern, see change the answer ring 
pattern (distinctive ringing) on page 26.
• If your HP Fax is on the same phone line as an answering machine, you 
may need to change the number of rings. For information, see answer 
fax calls when you use an answering machine on the same line on 
page 30.
• Check to see if you are using an ISDN (Integrated Services Digital 
Network) service. The HP Fax is a Group 3 fax machine. It is not 
designed for direct connection to an ISDN service. You can use the 
HP Fax with an ISDN service by connecting it to an analog telephone 
port (“R-interface”) on an ISDN terminal adapter. 
problem solution 
						

							hp fax 1230 troubleshooting help
56
I am having 
problems 
connecting to 
another fax 
machine.• Check to make sure you dialed the number correctly and that the number 
you have entered is correct. For example, you might need to dial a “9” 
prefix depending on your phone system. 
• Check to see that the HP Fax is connected to the phone system correctly 
and that the phone line is connected. To test the connection:
–Press Fax.
–Press Start, Black or Start, Color. If the HP Fax is connected to the 
phone system correctly, you will hear a dial tone. 
–Push the Cancel button to hang up. See the Setup Poster for 
information on setting up the HP Fax.
• Check to make sure the telephone wall outlet is working properly. Try 
connecting a working telephone and phone cord into the wall outlet you 
are using for the HP Fax. If the phone does not work, call your local 
phone company for service. If the phone does work, try reconnecting the 
HP Fax to the telephone outlet using a different phone cord. 
• Do you have a noisy phone line connection? If the failure was due to 
noise on the phone line, you may be able to connect when you try again. 
Try to send the fax again. 
• If you have extension phones or other equipment on the same phone line 
as the HP Fax, make sure that extension phones are not off the hook. 
Disconnect other phone equipment and try to fax again. 
• If you think something is wrong with the receiving fax machine, check 
with the recipient. The receiving fax machine may have a problem. 
• Are you using an ISDN (Integrated Services Digital Network) service? If 
so, the HP Fax is a Group 3 fax machine. It is not designed for direct 
connection to an ISDN service. You can use the HP Fax with an ISDN 
service by connecting it to an analog telephone port (“R-interface”) on an 
ISDN terminal adapter.
problem solution 
						

							error messages
57
error messages
I cannot receive a 
fax on my 
extension lines.• Check to see that Auto Answer is on. The green light next to the Auto 
Answer button in the front panel is lit when the feature is enabled. If the 
light is off, the HP Fax will not automatically answer the phone when it 
rings. Press the Auto Answer button to turn it on or off.
• Make sure the HP Fax is connected to the phone system correctly. Make 
sure the phone line is connected. To test the connection:
–Press Fax.
–Press Start, Black or Start, Color. If the HP Fax is connected to the 
phone system correctly, you will hear a dial tone. 
–Push the Cancel button to hang up. See the Setup Poster for 
information on setting up the HP Fax.
• Check to see if the telephone wall outlet is working properly. Try 
connecting a working telephone and phone cord into the wall outlet you 
are using for the HP Fax. If the phone does not work, call your local 
phone company for service. If the phone does work, try reconnecting the 
HP Fax to the telephone outlet using a different phone cord. 
• If your HP Fax is on the same phone line as an answering machine, you 
may need to change the number of rings. For information, see set the 
rings to answer setting on page 23. For information on using an 
answering machine with your HP Fax, see answer fax calls when you use 
an answering machine on the same line on page 30.
error message solution
Broadcast fax 
failure.Do the following:
• Check to make sure you dialed the number correctly and that the number 
you have entered is correct. For example, you might need to dial a “9” 
prefix depending on your phone system. 
• Check the log to find out more about the failure. The log contains error 
codes for many common fax transmission errors. For information, see 
generate system reports on page 20.
problem solution 
						

							hp fax 1230 troubleshooting help
58
Cannot load 
document in the 
automatic 
document feeder 
(ADF).Remove the document. Make sure you do not have any staples, paper clips, 
or bent edges, and then reload it in the ADF. Make sure that you are using 
a recommended paper type. Restart the job. If you are sending a fax, you 
do not need to re-send the pages faxed before the error occurred. For 
information on loading paper, see load paper on page 6 and for 
information on recommended paper, see recommended papers on page 7.
HP Fax memory 
full.• Check to see if you are out of paper. If the HP Fax runs out of paper, 
incoming faxes are stored in memory. If the memory becomes full, the 
HP Fax stops answering calls. You need to print the faxes stored in 
memory before the HP Fax can start receiving faxes again. To print the 
faxes stored in memory, load paper and press Enter on the front panel. 
For more information, see reprint faxes in memory on page 27.
• Check to see if you have a paper jam. Clear the paper jam, and then 
press Enter on the front panel. For information, see avoid jams on 
page 10 and tips to avoid paper jams on page 46.
HP Fax/phone 
line connector 
needs 
reconfiguration.Turn the HP Fax off and on again to reconfigure the fax/phone line 
connector.
HP Fax is 
initializing.When the HP Fax is initializing, please wait while the HP Fax starts up.
Need print 
cartridge 
alignment.If you have installed new print cartridges, you must align the print cartridges 
to ensure excellent print quality. After you insert a new cartridge, press Enter 
on the front panel. For information on aligning print cartridges, see align 
cartridges on page 41.
Out of paper.• Check to see that you have paper in the input tray. Load paper for your 
output job. Make sure there is only one type of paper in the input tray. 
For more information, see load paper on page 6.
• Check to see if the back door of the HP Fax has been removed. If the 
back door has been removed to clear a paper jam, be sure to replace 
the back door to the closed position.
Paper size error. The paper size you are using is not compatible with the HP Fax. For 
information on recommended papers, see recommended papers on page 7 
and for information on papers to avoid, see papers to avoid on page 8.
error message solution 
						

							error messages
59
Print carriage 
stalled.• Were you loading the print cartridges? If so, turn the HP Fax off. Flip the 
latches down, and then turn the unit back on again. Make sure that you 
wait at least 10 seconds for the carriage to stop before raising the 
latches. For more information, see replace the print cartridges on 
page 40.
• Check to see that the HP Fax is turned on. Look on the front-panel display 
(or check for a green light on the front panel). If the display is blank, the 
HP Fax is turned off. Check the connections. See the Setup Poster for 
information on setting up the HP Fax.
•  Are you using the HP Fax for the first time? Make sure that you have 
removed all packing materials from the HP Fax.
•  Are you using the print cartridge for the first time? Make sure that you 
have removed the protective tape from the nozzles on both print 
cartridges. Do not touch the gold contacts. For information on handling 
the print cartridges, see handle print cartridges on page 39.
•  Do you have a paper jam? For information on paper jams, see paper 
jams on page 45 and avoid jams on page 10.
• Do the print cartridges need to be cleaned? Print a self-test report to 
check the print cartridges. For information on cleaning print cartridges, 
see clean the print cartridges on page 41 and for information on printing 
a self-test report, see print a self-test report on page 39.
• Did you try to add paper to the input tray while printing? Remove the 
paper, turn off the HP Fax, and then unplug the power cable from the 
back of the HP Fax. Wait a few seconds, and then plug in the power 
cable and turn the HP Fax on. 
Print cartridge 
missing.• Check to see if the print cartridge is missing or the incorrect print 
cartridge is installed. If not, remove and reinsert the cartridges, making 
sure to snap them into their holders. For information, see replace the print 
cartridges on page 40.
• Did you remove the protective tape from the print cartridge? Carefully 
remove the green tape from the print cartridge. Do not remove the gold 
contacts. For information, see handle print cartridges on page 39 and 
replace the print cartridges on page 40.
error message solution 
						

							hp fax 1230 troubleshooting help
60
fax log error codes
Use this table to help you interpret the different codes that appear in the Results 
column on the fax log. If you encounter the same error repeatedly, try turning off 
error correction mode (ECM). The following table shows the codes specific to 
ECM. For information on using ECM, see use error correction mode on page 28.
Error Code Error Definition
223 ECM 
224  One or more received pages may not be readable. 
225-231  There is a feature incompatibility with the sending fax machine. 
232-234  
235 -236  ECM 
237  The telephone connection was lost. 
238  
239-241 ECM The sending fax machine sent an unexpected communication. 
242  The remote fax machine is attempting to receive instead of send. 
243 -24 4  
245-246 ECM The sending fax machine prematurely ended the session. 
247-24 8  
249 -25 1  ECM There was a communication error with the sending fax machine. 
252  Telephone line conditions were too poor to receive a fax. 
253  The sending fax machine attempted to use an unsupported page width. 
281 
282  ECM 
283-284 
285 ECM 
286 The telephone connection was lost. 
290  There was a communication error with the sending fax machine. 
291  The received fax could not be stored. 
314-320  There is a feature incompatibility with the receiving fax machine. 
321  There was a communication error with the receiving fax machine. 
322-324  Telephone line conditions were too poor to send a fax. 
325 - 328  ECM 
329 - 33 1  The receiving fax indicated one or more pages may not be readable. 
332-337 
338-342  ECM 
343 The receiving fax machine sent an unexpected communication. 
344 -348 
349-353 ECM 
354 -355 The telephone connection was lost.  
						

							fax log error codes
61
356 -361 
362-366 ECM The receiving fax machine prematurely ended the session. 
367-372 
373 -  37 7  ECM 
378 - 3 8 0  There was a communication error with the receiving fax machine. 
381  The telephone connection was lost. 
382  The receiving fax machine stopped accepting pages. 
383  The telephone connection was lost. 
390 
391  There was a communication error with the receiving fax machine. 
Error Code Error Definition 
						

							hp fax 1230 troubleshooting help
62 
						

							8
63
technical information
specifications
The following sections contain specifications for your HP Fax.
paper specifications
input tray capacities
paper sizes
margin specifications
type paper weight input tray*output tray†ADF
Plain paper 16 to 24 lb. (60 to 90 gsm) 150 50 black, 20 color 20
Legal paper 20 to 24 lb. (75 to 90 gsm) 150 50 black, 20 color 20
Transparency film N/A 25 30 N/A
* Maximum capacity
† Output tray capacity is affected by the type of paper and the amount of ink you are 
using. HP recommends emptying the tray frequently.
Type Size input tray ADF
Paper Letter: 8.5 x 11 inch (215.9 x 279.4 mm)
Legal: 8.5 x 14 inch (215.9 x 355.6 mm)
A4: 210 x 297 mmYe s Ye s
Transparency films Letter: 8.5 x 11 inch (216 x 279 mm)
A4: 210 x 297 mmNo Yes
Custom 3 x 5 inch to 8.5 x 14 inch (76.2 x 127 mm 
to 216 x 356 mm)No Yes
Top
(leading edge)Bottom
(trailing edge)*Left Right
Sheet Paper
U.S. Letter, U.S. Legal .07 in. (1.8 mm) .46 in. (11.7 mm) .25 in. (6.4 mm) .25 in. (6.4 mm)
ISO A4 .07 in. (1.8 mm) .46 in. (11.7 mm) .13 in. (3.4 mm) .13 in. (3.4 mm)
* This margin is not LaserJet-compatible; however, the total writing area is compatible. 
The writing area is offset from center by .21 inches (5.4 mm), which causes asymmetric 
top and bottom margins. 
						

							hp fax 1230 series technical information
64
copy specifications
• Digital image processing
• Up to 99 copies from original
• Digital zoom from 25% to 200% (varies by model)
• Up to 12 cpm black, 8 cpm color
• Copy speeds vary according to the complexity of the document
fax specifications
•Walk-up color fax
• Up to 100 speed-dials
• Up to 80-page memory (based on ITU-T Test Image #1 at standard resolution. More 
complicated pages or higher resolution will take longer and use more memory. 
Varie s by  m o de l. )
• 20-page automatic document feeder (ADF)
• Automatic redial (up to five times)
• Confirmation and activity reports
• CCITT/ITU Group 3 fax with Error Correction Mode
• 33.6 Kbps transmission
• 3 seconds/page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard 
resolution. More complicated pages or higher resolution will take longer and use 
more memory)
• Broadcast to 20 locations
• Ring detect with automatic fax/answering machine switching
• Delayed faxing
physical specifications
•Height: 9.22 inch (23.4 cm)
• Width: 17.8 inch (45.2 cm)
• Depth: 14.62 inch (37.1 cm)
• Weight: 15.42 lb (7.0 kg)
mode speed (ppm) print resolution (dpi) scan resolution (dpi)*
Best Black up to 3 1200 x 1200†600 x 1200
Color up to 1 1200 x 1200
†600 x 1200
Normal Black up to 6 600 x 600 300 x 1200
Color up to 4 600 x 600 300 x 1200
Fast Black up to 12 300 x 600 300 x 1200
Color up to 8 600 x 600 300 x 1200
* Maximum at 200% scaling
† On photo paper or premium inkjet paper
300 dpi Photo (dpi) Fine (dpi) Standard (dpi)
Black 300 x 300 200 x 200 200 x 200 200 x 100
Color 300 x 300 300 x 300 200 x 200 200 x 200