HP 1230 Plain Paper Inkjet Fax Machine Users Manual

7
45
troubleshooting help
This chapter provides tips for solving problems and for improving the quality of 
your fax and copy jobs. 
paper jams
problem solution
The paper has 
jammed where it 
enters the 
HP Fax.Open the top, take the edge of the paper, and gently pull the paper out of 
the HP Fax. 
The paper has 
crumpled and 
jammed in the 
back of the 
HP Fax.Remove the back door by pushing the tabs inward. Gently pull the paper out 
of the rollers. Replace the back door.  

hp fax 1230 troubleshooting help
46
tips to avoid paper jams 
• Make sure the input tray is not overfilled. The input tray capacity varies 
depending on the type of paper you are using. 
• Check that the input tray is in place. 
• Do not add paper to the input tray while the HP Fax is printing. 
• Use recommend paper types, see recommended papers on page 7.
• Do not let paper stack up in the output tray. The paper type and the 
amount of ink used affect the output tray’s capacity.
print cartridge...

print cartridge problems
47
The status 
message 
continues to ask 
me to replace the 
cartridge after I 
have already 
replaced it.The contacts may need to be cleaned. Make sure you have the following 
materials available: 
• Cotton swabs or any soft material that will not come apart or leave fibers 
(for example, use a scrap piece of clean cotton cloth). 
• Distilled, filtered, or bottled water (Tap water may contain contaminants 
that can damage the print cartridges). 
Caution!Be careful not to get ink...

hp fax 1230 troubleshooting help
48
output problems
problem solution
A blank page 
came out while 
copying or faxing.Check to see if the print cartridges are low or out of ink. For information, 
see print a self-test report on page 39.
– If black text is printing, and a blank page comes out of your 
HP Fax, your black cartridge is empty. For information on 
replacing print cartridges, see replace the print cartridges on 
page 40.
– If a color document is printing, and the color does not print 
correctly,...

quality problems
49
quality problems
The printout is 
blank. Check the following:
• Did you place the original print-side down? Make sure that you placed 
your original print-side down in the automatic document feeder (ADF). 
For information on loading originals, see load originals on page 5.
• Print a self-test report to determine the problem. For information, see 
print a self-test report on page 39.
– If the report has missing colors, clean the print cartridges. For 
information, see clean the print...

hp fax 1230 troubleshooting help
50
There are 
horizontal streaks 
on the copy or 
fax.• Check to see that you are using the highest possible print quality. Use a 
high print quality (Best) for your project. For information, see increase 
copy speed or quality on page 34.
• Print a self-test report to check the print cartridges. For information, see 
print a self-test report on page 39.
– If ink is not filling the patterns completely, clean the cartridges. For 
information, see clean the print cartridges...

quality problems
51
The copy or fax 
has vertical 
streaks or is 
missing vertical 
lines.• Check to see if your original contains thin lines. If your original contains 
lines that are too thin, they may disappear in places when you copy or 
fax it. Try darkening the lines on your original, and then copy or fax it 
again.
• Check to see if your original is wrinkled. If your original is heavier than 
24 lb. and is wrinkled, some lines could be missed during copying or 
faxing. Flatten the original...

hp fax 1230 troubleshooting help
52
copy problems
problem solution
Nothing happens 
when I try to copy.• Make sure the HP Fax is turned on. If the front-panel display is blank, the 
HP Fax is turned off. Make sure the HP Fax is connected to a power 
outlet. For information on turning on and connecting your HP Fax to a 
power outlet, see the Setup Poster.
• Make sure your original is fully inserted into the automatic document 
feeder (ADF). When you place your original into the ADF, Original 
Loaded...

fax problems
53
fax problems
problem solution
Fax transmission 
is slow.• If your fax contains a lot of graphics, it will take longer to send.
• If the phone line connection is “noisy,” it may cause the fax transmission 
to be slow.
• If you selected a high resolution, consider using the standard resolution to 
send the fax faster. For information, see change resolution on page 21.
• If you are you faxing in color it will take longer to send. Consider sending 
the fax in black and white.
• Contact the...

hp fax 1230 troubleshooting help
54
The HP Fax does 
not answer after 
the correct 
number of rings.• Check to see if you have you selected the desired number of rings and 
check to make sure Auto Answer is on. For information on setting the 
number of rings, see set the rings to answer setting on page 23. For 
information on turning on Auto Answer, see receive a fax automatically 
on page 14.
• If you have a telephone answering machine connected to your phone 
line, see answer fax calls when you use an...